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Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.3
292 Reviews
Today: 7:00 AM - 7:00 PM Closed Now
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292 Reviews of Koons Kia of Woodbridge - Service Center

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May 10, 2025

Nothing was done. They took my car for two days for nothing. I had to ask for my car to be returned to me even though it was valet picked up. Just went downhill. I bou More

by TPMOORE1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Koons Kia of Woodbridge responded

I'm sorry to hear about your experience with our service. We value your feedback and would appreciate a chance to make things right if you're open to discussing this further. Please feel free to reach out at any time. Thank you, Brian Groleau - Service Director - 703-494-3333

May 10, 2025

Arrived for my appointment and greeted warmly by the staff. Immediately assisted with checking in and making sure that the proper maintenance was planned. Total wait time about 90 minutes. A pleasant se More

by jtk6310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
May 12, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that your service visit was pleasant and efficient at Koons Kia of Woodbridge! Our team is always here to ensure you have a seamless experience. Thank you for sharing your feedback!

May 09, 2025

Checked my car in a timely manner. Service was friendly. Elvis gave extra attention to make sure I was taken care of. More

by ARTHURGREENCREATIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
May 09, 2025 -

Koons Kia of Woodbridge responded

We're pleased to hear that Elvis and the team at Koons Kia of Woodbridge provided you with friendly service and timely attention. Thank you for sharing your experience, we appreciate it!

May 08, 2025

My experience was good. Employees of the service department were very attentive. and I was satisfied. More

by rlm3150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole
May 09, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that the service department at Koons Kia of Woodbridge provided attentive care and left you satisfied. Thank you for sharing your experience with us!

May 08, 2025

Koons Kia Service Department is an incredible place whose employees and technicians are very attentive. More

by jon.miracle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
May 08, 2025 -

Koons Kia of Woodbridge responded

Jon, we're delighted to hear that our service team at Koons Kia of Woodbridge made such a positive impression! Thank you for the kind words and support.

May 08, 2025

It was easy and convenient to get an appointment and use the valet service. This was the first time that I've used that service. More

by PATRICEALSTON
Recommend Dealer
Yes
May 08, 2025 -

Koons Kia of Woodbridge responded

We're glad to hear that our valet service made your experience at Koons Kia of Woodbridge easy and convenient. Thanks for sharing!

May 07, 2025

Explains service well that needs to be done Takes the time to go over what they will be doing at the time of appointment and what needs to be performed at next service visit. More

by Ukangels
Recommend Dealer
Yes
Employees Worked With
Colin
May 07, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your feedback. It's great to hear my team took the time to explain everything clearly. If there's anything else we can do to enhance your experience, please feel free to reach out. Best, Brian Groleau - Service Director - 703-494-3333

May 07, 2025

Service was quick and pricing was transparent. I was very satisfied. I always recommend this dealership More

by okhattar
Recommend Dealer
Yes
May 07, 2025 -

Koons Kia of Woodbridge responded

Okhattar, we're delighted to hear you had a satisfying experience with us at Koons Kia of Woodbridge. Thank you for recommending our dealership!

May 07, 2025

Kept me updated throughout the day and gave good recommendations on what to fix and what could be delayed. More

by tripkap
Recommend Dealer
Yes
May 08, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that our team at Koons Kia of Woodbridge kept you informed and provided helpful recommendations. Thanks for trusting us with your vehicle's care!

May 06, 2025

it was good it was very good it was very very good it was very very very very very good! More

by MERV6150
Recommend Dealer
Yes
Employees Worked With
Elvis
May 06, 2025 -

Koons Kia of Woodbridge responded

All of us at Koons Kia of Woodbridge are happy to see this wonderful feedback!!

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