Koons Kia of Woodbridge - Service Center

Elvis was knowledgeable and professional. He went the extra mile for me, and I appreciate that. Thank you for your excellent service. He went the extra mile for me, and I appreciate that. Thank you for your excellent service. More

I love the valet service. I also appreciate the quality work the team does. They keep me updated an the service request, and allows me to choose the services to complete so I I also appreciate the quality work the team does. They keep me updated an the service request, and allows me to choose the services to complete so I can manage my budget. Thanks Elvis Reyes & team. More

I got a used 2021 GMC Yukon xl from Koons on February 4th. While I was driving home the check engine light came on. I called and they said to bring it back. I live over an hour a way, so this was inconve 4th. While I was driving home the check engine light came on. I called and they said to bring it back. I live over an hour a way, so this was inconvenient, but I obviously drove down the next day. Jon Ponce De Leon, my service guy, reset the check engine light and sent me on my way. He also informed me that this was an issue GMC was having and if the problem continued, it would be big money to fix. I was very concerned about this, since I had just got the car a few days earlier. Of course, a day later the check engine light came back on and now no one is calling me back. I have left several messages. Someone named Tyler has owed me a call for over a week. I still have the temp tags on and can’t get my car inspected because the check engine light is still on and no one will call me back! I’m guessing Koons is trying to wait out the 30 day warranty since (that ends tomorrow) so they were willing to help the day after but not now. They knowingly sold us a lemon SUV for over $40k and have ghosted me. I have filed a complaint with the better business bureau. This has been the worst car buying experience of my life. Please do not buy a car from here. They are crooks. More

I’ve been dealing with Koons Kia for over 10 years I’ve always had a great experience with Koons Kia of Woodbridge The workers there are very good with the customer they talk to you very nice. They don’t m always had a great experience with Koons Kia of Woodbridge The workers there are very good with the customer they talk to you very nice. They don’t make you wait. They try to get the work out as fast as possible and I’ve been satisfied every time I’ve been there. More

I had pretty good service. Colin was very attentive to what I needed done. Good overall. Colin was very attentive to what I needed done. Good overall. More

They always treat me well, and everything they do is top notch. I can trust them to do good work. notch. I can trust them to do good work. More

Very easy to work with. Listened to what I wanted, made suggestions, and delivered. I would recommend this dealership Listened to what I wanted, made suggestions, and delivered. I would recommend this dealership More

The KIA service team was great. Promised the car by 11:30, delivered it by 10:30 with a car wash. Thank you. Promised the car by 11:30, delivered it by 10:30 with a car wash. Thank you. More

Bad customer service make me feel very saddened about my experience in there specially the supervisor in charge experience in there specially the supervisor in charge More

It took this dealer six months to fix an EPB problem. Funny that as soon as I wouldn’t get back to their calls, they were quick to threaten with $85 a day parking fee. We asked about a loaner when we f Funny that as soon as I wouldn’t get back to their calls, they were quick to threaten with $85 a day parking fee. We asked about a loaner when we first took our car to them. Nope. For the first two weeks we rented another car elsewhere, thinking it would be a quick fix, but all things considered, we had to either buy or lease another car. I was interested in one of their electric vehicles. We talked to the manager, but he had no offers worth the trouble, neither to lease, nor to rent, and the same happened at a different Kia dealer, though they were nicer, so we just took our business elsewhere. I must say that I am no stranger to either Kia or to this dealer, I have bought two brand new cars from them, the first of which I sold them back, I have financed through them, I recommended them to a friend who has bought two used cars from them. They could have shown a little more interest. Personally, I am done with Kia and with this dealer. More