Koons Kia of Woodbridge - Service Center

Professional, car was worked on and finished in a timely manner. Great staff, with efficient responses and answers to questions. manner. Great staff, with efficient responses and answers to questions. More

Super customer service. Professional, kind and supportive. Colin explained each step, contacted my insurance company to make sure I didn't have to pay anything out of my poc Professional, kind and supportive. Colin explained each step, contacted my insurance company to make sure I didn't have to pay anything out of my pocket. He kept me abreast of the work as I waited. More

They did an amazing job taking care of my car and myself as well. Great staff as well. Great staff More

Service is always explained and to the point, and employees are always friendly and willing to help. employees are always friendly and willing to help. More

Not the best. Car was washed without my consent. Radio station was changed and I had gas miles of 222 in and had gas miles of 197 coming out. Car was washed without my consent. Radio station was changed and I had gas miles of 222 in and had gas miles of 197 coming out. More

I recently bought a Kia Sorento and I’m extremely happy with it. It’s comfortable, stylish, and drives very smoothly. Great value for the price, and I would definitely recommend it to anyone looking for a with it. It’s comfortable, stylish, and drives very smoothly. Great value for the price, and I would definitely recommend it to anyone looking for a reliable SUV. More

There has been an issue every single time I have went for service here. Management has been helpful, however, the service my vehicle receives has not been great. I’m not sure if someone goes behind and doubl service here. Management has been helpful, however, the service my vehicle receives has not been great. I’m not sure if someone goes behind and double checks the work performed or not but maybe that would be helpful. After months of waiting for recall parts, I was finally able to get them put on only to have one of them installed incorrectly and it’s pulling off again. Now I’m going to have to take off to make another trip to get it fixed. More

Got the car back after maintenance and there was a noise coming from the back. Had to return and after looking at it for 15 mins was gone. Lost the little thrust I had in your shop. coming from the back. Had to return and after looking at it for 15 mins was gone. Lost the little thrust I had in your shop. More

They don’t communicate well and I have gotten my car back with low fluids after a 15 point check oil change. They always try to upsell you on things you don’t really need that costs thousands of dollars. with low fluids after a 15 point check oil change. They always try to upsell you on things you don’t really need that costs thousands of dollars. More

Great customer service from Colin, very communicative and pleasant. We've been taking our Kia for service here for the last year and theyve been clear and do great work. I appreciate the car wash at the end pleasant. We've been taking our Kia for service here for the last year and theyve been clear and do great work. I appreciate the car wash at the end of each visit. Thank you! More