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Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.2
218 Reviews
Call Service Center (877) 205-6939

218 Reviews of Koons Kia of Woodbridge - Service Center

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February 28, 2025

Extremely professional. Had my car ready when they promised. Excellent service. Highly recommended dealership. Thanks. More

by gsrothenberger62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2025 -

Koons Kia of Woodbridge responded

Thank you for the high recommendation! We're delighted to hear that our team at Koons Kia of Woodbridge provided excellent service and met your expectations. We appreciate your support!

February 28, 2025

Everyone is nice and knowledgeable. Shaun Z is a great technician.I would highly recommend this service department More

by Cshort2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun
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Mar 03, 2025 -

Koons Kia of Woodbridge responded

Thank you for the recommendation! We're delighted to hear that Shaun and our team at Koons Kia of Woodbridge provided such a positive experience. We appreciate your support and look forward to serving you again!

February 28, 2025

This dealership has great customer service! The sales and service teams have been amazing and I love my new Kia! More

by rwric001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan, Elvis, Ahmed Ahmed
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Mar 03, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that you're enjoying your new Kia and had a great experience with our sales and service teams at Koons Kia of Woodbridge! Thank you for the kind words, we appreciate your support.

February 27, 2025

I experienced timely and quality maintenance for my vehicle and great customer service during the whole process More

by KESHIAGIBBS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teddy Asimana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that you received timely and quality maintenance along with great customer service at Koons Kia of Woodbridge, Keisha. Thank you for sharing your experience!

February 27, 2025

The service consultant was very helpful and informative about all the questions and concerns that I had in relation to my Vehicle. The only other comment would be that the waiting area for your customers w More

by shane.bignold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guy with Red hair and beard in the service department.
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Feb 27, 2025 -

Koons Kia of Woodbridge responded

Shane, thank you for your feedback! We're glad to hear our service consultant was helpful. We appreciate your suggestion about the waiting area and will certainly take it into consideration as we strive to improve our facilities. If there's anything else you'd like to discuss, feel free to reach out. Thank you, Tearolon Harris - Customer Relations Manager - tearolon.harris@koons.com

February 26, 2025

It has improved since the last time I was there. More staff, shorter wait times. More

by devinsmum13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2025 -

Koons Kia of Woodbridge responded

We're grateful to have you as a Koons Kia of Woodbridge customer. Thanks for the review!

February 26, 2025

Horrible service. Service department staff were not helpful so I probably won't ever use Koons again. More

by tsheltonsimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John and Christian
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Feb 27, 2025 -

Koons Kia of Woodbridge responded

I'm sorry to hear about your experience with our service department. We strive for helpful and attentive service, so it's disappointing to learn we fell short. If you're open to discussing this further or have any other concerns, please reach out at your convenience. Thank you, Jonathan Ponce Deleon - Service Manager - 703-494-3333 ext. 29100

February 25, 2025

The staff at Koons Kia of Woodbridge is friendly and communicated well and set good expectations More

by ricardovargas1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian in service
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Feb 26, 2025 -

Koons Kia of Woodbridge responded

We are glad to hear that our Koons Kia of Woodbridge team provided friendly and communicative service. Thanks for working with us!

February 25, 2025

Good job very pleased with John and Elvis Thank you an the young lady Ann The mechanics More

by ca3fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John and Elvis
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Feb 26, 2025 -

Koons Kia of Woodbridge responded

We are glad to hear that John, Elvis, and Ann made a great team. Thanks for choosing Koons Kia of Woodbridge!

February 25, 2025

Just had my 24000 mile service at Koons Kia Woodbridge on my 2023 Telluride and Elvis got my car into the shop very quickly after my arrival. The service was much more extensive from my previous service appo More

by docash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
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Feb 26, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience with us! We're delighted to hear that Elvis provided efficient service during your 24,000-mile check-up at Koons Kia of Woodbridge. We appreciate the shout-out and look forward to assisting you again in the future!

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