Koons Kia of Woodbridge - Service Center

Dealership was busy and had adequate seating. The staff were friendly and I appreciated they could service my State Inspection request on short notice. The staff were friendly and I appreciated they could service my State Inspection request on short notice. More

Have changed only 1 tires on the 2, I had to get back and wheels refitted where dirty. Did not record the work in Carfax wheels refitted where dirty. Did not record the work in Carfax More

Appointment made easy great communication from rep and service was done in a timely manner. Great job service was done in a timely manner. Great job More

Listened to my needs Listened to my needs. Helped resolve my issues Listened to my needs. Helped resolve my issues. Updated me on questions I had Helped resolve my issues Listened to my needs. Helped resolve my issues. Updated me on questions I had More

Good. Took more time to complete. I was told 2 hrs, it took 3 hrs Took more time to complete. I was told 2 hrs, it took 3 hrs More

I got a used 2021 GMC Yukon xl from Koons on February 4th. While I was driving home the check engine light came on. I called and they said to bring it back. I live over an hour a way, so this was inconve 4th. While I was driving home the check engine light came on. I called and they said to bring it back. I live over an hour a way, so this was inconvenient, but I obviously drove down the next day. Jon Ponce De Leon, my service guy, reset the check engine light and sent me on my way. He also informed me that this was an issue GMC was having and if the problem continued, it would be big money to fix. I was very concerned about this, since I had just got the car a few days earlier. Of course, a day later the check engine light came back on and now no one is calling me back. I have left several messages. Someone named Tyler has owed me a call for over a week. I still have the temp tags on and can’t get my car inspected because the check engine light is still on and no one will call me back! I’m guessing Koons is trying to wait out the 30 day warranty since (that ends tomorrow) so they were willing to help the day after but not now. They knowingly sold us a lemon SUV for over $40k and have ghosted me. I have filed a complaint with the better business bureau. This has been the worst car buying experience of my life. Please do not buy a car from here. They are crooks. More

I’ve been dealing with Koons Kia for over 10 years I’ve always had a great experience with Koons Kia of Woodbridge The workers there are very good with the customer they talk to you very nice. They don’t m always had a great experience with Koons Kia of Woodbridge The workers there are very good with the customer they talk to you very nice. They don’t make you wait. They try to get the work out as fast as possible and I’ve been satisfied every time I’ve been there. More

Elvis was knowledgeable and professional. He went the extra mile for me, and I appreciate that. Thank you for your excellent service. He went the extra mile for me, and I appreciate that. Thank you for your excellent service. More

I love the valet service. I also appreciate the quality work the team does. They keep me updated an the service request, and allows me to choose the services to complete so I I also appreciate the quality work the team does. They keep me updated an the service request, and allows me to choose the services to complete so I can manage my budget. Thanks Elvis Reyes & team. More

I had pretty good service. Colin was very attentive to what I needed done. Good overall. Colin was very attentive to what I needed done. Good overall. More