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Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.2
218 Reviews
Call Service Center (877) 205-6939

218 Reviews of Koons Kia of Woodbridge - Service Center

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March 10, 2025

Service was excellent the wait was exactly as they stated. Very professional and great customer service More

by Katiek3282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
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Mar 10, 2025 -

Koons Kia of Woodbridge responded

Katie, we're delighted to hear that you had an excellent experience with our team at Koons Kia of Woodbridge. Thank you for highlighting the professionalism and great service!

March 10, 2025

Excellent service, providing transportation, and smiling faces.👍The service staff are very friendly, professional, fast and nice. More

by Tareqrashed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khalid Nazami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmed Ahmed
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Mar 10, 2025 -

Koons Kia of Woodbridge responded

Tareqrashed, we're delighted to hear you enjoyed the excellent service and friendly atmosphere at Koons Kia of Woodbridge. Thanks for sharing your experience with us!

March 10, 2025

I would like to recognize Elvis Reyes, my service advisor. And the service manager, John. They both were professional and extremely helpful and getting my key fixed. Elvis kept me updated during the More

by Talleyfam1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis Reyes
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Mar 10, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that Elvis and John provided you with professional and helpful service at Koons Kia of Woodbridge. It's great to know they kept you informed throughout the process. Thank you for sharing your experience!

March 10, 2025

Super friendly, honest, all of the costs provided at beginning, absolutely no surprises, fastet than anticipated as well More

by Kat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 11, 2025 -

Koons Kia of Woodbridge responded

Kat, we're glad your experience at Koons Kia of Woodbridge was notably positive! It's great that everything was straightforward and efficient for you. Thanks for choosing us!

March 10, 2025

I spent 2 hours waiting for my car to be done, and after 2 hours, when they said I could leave, I realized they hadn’t changed the sticker on my car. I took my car to do the state evaluation. They apologize More

by m.alejandra54c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cristian 5 stars
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Mar 11, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience. It's great to hear that the staff member who assisted you provided excellent service, but I apologize for any inconvenience caused by the oversight with your car's sticker. We appreciate your patience and understanding as we worked to resolve it. If there's anything else you'd like to discuss or need assistance with, please feel free to reach out. Thank you, Jonathan Ponce Deleon - Service Manager - 703-494-3333 ext. 29100

March 09, 2025

Collin was extremely helpful and did everything that he could to ensure I got what I needed. More

by elishajohnson321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
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Mar 10, 2025 -

Koons Kia of Woodbridge responded

Thanks for the shoutout to Collin! We appreciate your support here at Koons Kia of Woodbridge.

March 08, 2025

I like that you can ask questions and that they are useful. The person I was dealing with was very nice. More

by LORETTAGARRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 10, 2025 -

Koons Kia of Woodbridge responded

Loretta, we're glad to hear you had a positive experience with our team at Koons Kia of Woodbridge! Thank you for the feedback and support.

March 08, 2025

No good sevice. I claimed one of my wheel replacefor kia forte 2024.if you want wheel claim new one ,contact South Korea or Georgia. Ridiculous answer. More

by Luis Bae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service adviser.
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Mar 10, 2025 -

Koons Kia of Woodbridge responded

Luis, I apologize for the frustration you experienced with your wheel replacement request. This is not the level of service we aim to provide, and I'd like to assist in resolving this issue promptly. Please reach out at your convenience so we can discuss further steps. Thank you, Brian Groleau - Service Director - 703-494-3333

March 08, 2025

I don't want to recommend or suggest for purchase aNew Kia car or SUV for All my family and Neighbors,because of no good Service. More

by Luis Bae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service adviser.
Report | Print
Mar 10, 2025 -

Koons Kia of Woodbridge responded

Luis, I'm sorry to hear about your dissatisfaction with our service. We strive for excellence and would like the opportunity to address any concerns you have. Please feel free to reach out so we can make things right. Thank you, Tearolon Harris - Customer Relations Manager - tearolon.harris@koons.com

March 07, 2025

I always get impeccable service from this place. The sale staff is fantastic as well.As the management team. More

by jeb5371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgardo Zambrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisca Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Nazami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmed Ahmed
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Mar 10, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your positive experience with us at Koons Kia of Woodbridge! We're delighted to hear that our sales staff and management team consistently provide impeccable service. We look forward to serving you in the future!

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