Koons Kia of Woodbridge - Service Center

Great Service Adam always makes my visit to the service department at Koons Kia a pleasurable experience. He takes the time to explain and answer even the simplest Adam always makes my visit to the service department at Koons Kia a pleasurable experience. He takes the time to explain and answer even the simplest questions without getting annoyed. Stephine Anfield More

Lauren bayliss Lauren is always so helpful and always able to answer all of my questions!! She never lets me down every time I come to see her in service! I will alw Lauren is always so helpful and always able to answer all of my questions!! She never lets me down every time I come to see her in service! I will always get my car serviced at koons Kia all thanks to Lauren! Keep up the good work!!! More

Still a great experience a year after purchasing my car. A year after purchasing my car I am still very satisfied and impressed with the quality of the entire organization. I would say there has only been on A year after purchasing my car I am still very satisfied and impressed with the quality of the entire organization. I would say there has only been one very minor issue, which was corrected immediately when brought to their attention! First class operation! More

Aweful service the service department is awful. The finance team could care less about service once you sign the papers. Don't plan on asking any questions after the the service department is awful. The finance team could care less about service once you sign the papers. Don't plan on asking any questions after they close the sale More

Service in short form I discovered my headlight was out once the sun went down and I was able to call in to schedule an appointment and get the problem taken care of in the I discovered my headlight was out once the sun went down and I was able to call in to schedule an appointment and get the problem taken care of in the same day. More

Wow! From the start, I told Darrell that the service department forgot to call me to let me know the part for my vehicle had come in and I had to wait. I was told b another service representative that department forgot to call me to let me know the part for my vehicle had come in and I had to wait. I was told b another service representative that it was going to take 4 hours to install shocks (I think it was shocks, can't remember). He asked if I could drop the car off, I told him no because I didn't have a ride. When I had a ride, no one called me. Once I told Darrell I wasn't happy that I now had to wait 4 hours, he apologized and said he would do all he could to expedite the service so I wouldn't have to wait that long. During my wait, he kept me informed the whole way as to what they were doing and why. He was great, pleasant to deal with and I felt he was being honest in his assessment of my vehicle. Why? Because some of the information he told me had already been told to me by someone else, that's why I felt like he was being honest. He was GREAT and I would come back to Kia simply because of him. Bete' McKinnis More

You should think about hiring people that know how to do their job and most importantly know how to treat customers. This was the worst customer service I ever had. I would never recommend your dealership their job and most importantly know how to treat customers. This was the worst customer service I ever had. I would never recommend your dealership to anyone especially for parts service. More