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Koons Kia of Woodbridge - Service Center

Woodbridge, VA

4.3
292 Reviews
Call Service Center (877) 205-6939

292 Reviews of Koons Kia of Woodbridge - Service Center

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May 18, 2025

My experience this time was so much better compared to last time. I really appreciated. More

by ZELALEMYEMRUX
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
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May 17, 2025

Service was good however the aesthetics of the environment need major improvement, it use to look nice and clean with free snacks now it’s junky and unclean. The coffee machine was leaking liquids More

by sisjoyce914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
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May 17, 2025

Seamless and uneventful No issues. The procedure was direct and informed It was on Thursday More

by ckrichardsonii
Recommend Dealer
Yes
Employees Worked With
Colin
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May 16, 2025

Elvis was great and the dealerships clean. Everyone was very pleasant. The service there is always top notch More

by Cvoccio
Recommend Dealer
Yes
Employees Worked With
Elvis
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May 16, 2025 -

Koons Kia of Woodbridge responded

Thank you for sharing your experience! We're delighted to hear that Elvis and the team at Koons Kia of Woodbridge provided top-notch service in a pleasant environment. We appreciate your support!

May 16, 2025

Myy service tech. Elvis was great. He explained all that would happen and reviewed it again when completed. More

by rickbreedlove62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvis
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May 16, 2025 -

Koons Kia of Woodbridge responded

Rick, we're delighted to hear that Elvis provided you with excellent service at Koons Kia of Woodbridge. Thanks for sharing your experience!

May 15, 2025

Been using since 2011. Great Customer Service!! Always glad to come back and have my cars taken care of. More

by 2Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Faith Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that you've been enjoying our customer service at Koons Kia of Woodbridge since 2011! Thank you for your continued trust in us.

May 14, 2025

Said they would check on Warrenton coverage. No response for two weeks. I call and they say decision not made yet. More

by mark.gardner
Recommend Dealer
No
Employees Worked With
Service
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May 14, 2025 -

Koons Kia of Woodbridge responded

Mark, I apologize for the delay in communication regarding your Warrenton coverage inquiry. We strive to provide timely updates and it's disappointing to hear that we fell short here. I will search for your contact information, but please also feel free to reach out directly so we can address this matter promptly. Thank you, Tearolon Harris - Customer Relations Manager - tearolon.harris@koons.com

May 12, 2025

I found this visit to be very personable. The service writer keep me informed through the entire process and answered all questions and concerns. More

by gowman67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
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May 12, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that your visit was personable and informative at Koons Kia of Woodbridge. Our team is committed to keeping you informed every step of the way, so it's great to know we met your expectations!

May 12, 2025

I always go to KIA in Woodbridge, VA. They always answer my questions and make sure they check any concerns I have about my car. More

by marylou.mingo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian in the Service Dept.
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May 12, 2025 -

Koons Kia of Woodbridge responded

Marylou, we're delighted to hear that our team at Koons Kia of Woodbridge consistently addresses your questions and concerns. Thank you for trusting us with your car needs!

May 10, 2025

Elvis is great but I dont trust your actual mechanics. I took my car in for a check engine in November and they couldn't find anything. Talked my wife into $600 of work that did nothing. Then when my ch More

by cdaiutolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elvis is great, its the mechanics I doubt.
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May 12, 2025 -

Koons Kia of Woodbridge responded

We appreciate your feedback, but are concerned to hear about the repeated issues you've faced. We apologize for any inconvenience caused during this process and will consider this as we continually improve our processes. If there's anything further you'd like to discuss, please feel free to reach out. Thank you, Brian Groleau - Service Director - 703-494-3333

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