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Koons Kia of Woodbridge - Service Center
Woodbridge, VA
68 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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68 Reviews of Koons Kia of Woodbridge - Service Center
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October 12, 2024
While I picked up my car from the service department and drove off, I heard something flapping under the front hood. I stopped the car and saw that the under car shield had been unprofessionally tampered wi drove off, I heard something flapping under the front hood. I stopped the car and saw that the under car shield had been unprofessionally tampered with, and a couple of clips were broken. I went back to the dealership and spoke with a man named John, who identified himself as the manager, and Brian, the supervisor. They both denied responsibility, claiming I might have hit a bump after leaving the dealership. I informed them that I had recordings from my dash cam, but they continued to deny any wrongdoing. Brian even claimed the damage was present before I brought the car in. I explained that if the damage had been there previously, there would have been road debris on the shield, but this had just happened, and no one would drive with a loose shield making a flapping noise. They ignored my explanation and refused to accept responsibility. AVOID doing business with these dishonest people. They fixed one part and damaged another. If you choose to continue doing business with them, make sure to take pictures inside, outside, and even underneath your car. Avoid this dealership at all costs. More
by sh Heda
Employees Worked With
John, Brian
September 12, 2024
Super fast service on our Kia Soul. The service department quickly diagnosed the cause of the fender liner being loose and fixed in minutes with clips. The service department quickly diagnosed the cause of the fender liner being loose and fixed in minutes with clips. More
by Ray
August 03, 2024
We had a squeal on our car that our mechanic thought was best dealt with at dealership so took it here. Dropped off at night. They had misspelled our name when making our service reservation and then when t best dealt with at dealership so took it here. Dropped off at night. They had misspelled our name when making our service reservation and then when the car came in put it under another random name. But more importantly after having car 2 days said it was a belt that had been replaced recently. Checked with our mechanic who said for sure not. So paid diagnostic fee (for wrong diagnosis) and took it back to our mechanic who figured out it was a/c and fixed it. More
by elizabethpfeifle
Employees Worked With
Service department
April 30, 2024
Communication is not in their vocabulary. They like to give excuses for delays in service. This is the second Kia Service we have tried and it only got worse. Make me never want to purchase a They like to give excuses for delays in service. This is the second Kia Service we have tried and it only got worse. Make me never want to purchase a Kia again. If you cannot trust the Service or Parts department why buy the vehicle. More
by KIASoul13
Employees Worked With
Worked with nine of the people listed. Elvis should look for another career where he doesn’t need to talk to people. Remember you work in a SERVICE DEPARTMENT which means you need to learn to communicate verbally.
March 08, 2024
Very good service, happy with results. Affordable, and worth the money. Love the pick-up and delivery option. Affordable, and worth the money. Love the pick-up and delivery option. More
by Bill
February 28, 2024
Koons Kia of Woodbridge has always been the one who has given me great pleasure in the service for my car. given me great pleasure in the service for my car. More
by Riddjones
February 13, 2024
Absolute worst service department I have ever dealt with. Multiple times I have scheduled service including using their pick up service. Each time the vehicle has been returned without even being looked at, Multiple times I have scheduled service including using their pick up service. Each time the vehicle has been returned without even being looked at, and we were told, "oh sorry, we got really busy, can we keep it an extra day". Not to mention I had to call to get the status of the vehicle, they did not provide any update until I called them. A previous time was told, they forgot they had the vehicle so a technician was never assigned. This was after physically dropping off said vehicle. They do not provide loaner vehicles, despite a lot with several hundred vehicles just sitting there. I guess they just expect everyone to have multiple vehicles and to be inconvenienced or have the $ to pay for a rental. Just today I called to express my displeasure with their service and was hung up on. Yeah, great job Koons Kia. More
by Pissed Off Owner
Employees Worked With
Matt
January 10, 2024
Had a unsuccessful experience when I bought my car in for service was able to get it resolved by reaching out to the corporate office Excellent customer service handled by Erryn my issue was resolved at t service was able to get it resolved by reaching out to the corporate office Excellent customer service handled by Erryn my issue was resolved at the dealership next day at the Woodbridge dealership in a matter of hours and I drove off a satisfied customer thank you to all those involved @ Kia forgot to thank Matt and their shuttle service driver was awesome !! More
by valfields820
Employees Worked With
