Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Koons Kia of Woodbridge - Service Center

Woodbridge, VA

3.9
113 Reviews
Call Service Center (877) 205-6939

113 Reviews of Koons Kia of Woodbridge - Service Center

Sort by
March 09, 2025

Collin was extremely helpful and did everything that he could to ensure I got what I needed. More

by elishajohnson321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin
Report | Print
March 08, 2025

I don't want to recommend or suggest for purchase aNew Kia car or SUV for All my family and Neighbors,because of no good Service. More

by Luis Bae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service adviser.
Report | Print
March 08, 2025

I like that you can ask questions and that they are useful. The person I was dealing with was very nice. More

by LORETTAGARRISON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
March 08, 2025

No good sevice. I claimed one of my wheel replacefor kia forte 2024.if you want wheel claim new one ,contact South Korea or Georgia. Ridiculous answer. More

by Luis Bae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service adviser.
Report | Print
March 07, 2025

I always get impeccable service from this place. The sale staff is fantastic as well.As the management team. More

by jeb5371
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan BADAMIRZA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgardo Zambrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Francisca Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khalid Nazami
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmed Ahmed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Faith Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 06, 2025

Dealership was busy and had adequate seating. The staff were friendly and I appreciated they could service my State Inspection request on short notice. More

by Delta265
Recommend Dealer
Yes
Employees Worked With
I believe it was Mr. Reyes or that was the name on my invoice.
Report | Print
Mar 07, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that our team at Koons Kia of Woodbridge could accommodate your State Inspection request promptly. Thank you for recognizing our friendly staff and sharing your experience!

March 05, 2025

Have changed only 1 tires on the 2, I had to get back and wheels refitted where dirty. Did not record the work in Carfax More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darwin Orellano Rodurguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2025 -

Koons Kia of Woodbridge responded

Greg, I'm sorry to hear about the inconvenience with your tire change and Carfax recording. We strive for thorough service and cleanliness, so it's disappointing to learn we fell short this time. Please reach out if you'd like us to address these issues further. Thank you, Jonathan Ponce Deleon - Service Manager - 703-494-3333 ext. 29100

March 05, 2025

Appointment made easy great communication from rep and service was done in a timely manner. Great job More

by Jr122409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Worked Elvis and Samuel
Report | Print
Mar 06, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that your appointment and service experience at Koons Kia of Woodbridge was smooth and efficient. Thank you for the positive feedback!

March 05, 2025

Listened to my needs Listened to my needs. Helped resolve my issues Listened to my needs. Helped resolve my issues. Updated me on questions I had More

by Jmellette71
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Mar 06, 2025 -

Koons Kia of Woodbridge responded

We're delighted to hear that our team at Koons Kia of Woodbridge was attentive and helpful in addressing your needs. Thank you for sharing your experience with us!

March 05, 2025

Good. Took more time to complete. I was told 2 hrs, it took 3 hrs More

by greg.grace.2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service people
Report | Print
Mar 06, 2025 -

Koons Kia of Woodbridge responded

Thank you for leaving Koons Kia of Woodbridge a review. We strive for timely service and apologize for any delay during your recent experience. We appreciate your feedback, and will keep it in mind as we work to improve our efficiency. If there's anything else we can do for you, please feel free to reach out. Safe travels!

1
2
...
12