Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Kia of Woodbridge
Woodbridge, VA
755 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Sales Hours
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 9:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 755 reviews
June 19, 2016
Couldn't have been better! Love my Cadenza! Dayz Brooks made it happen again for me. She has an uncanny ability to anticipate my needs and then address them. Throughout the process she made my b Dayz Brooks made it happen again for me. She has an uncanny ability to anticipate my needs and then address them. Throughout the process she made my buying experience both seamless and painless. My deal was excellent and I appreciate Dayz. She sold me my Optima and I came back because of her. Jessie was excellent in the Finance Department. She was crystal clear in explaining the loan terms and made that signing process fun. Thanks.... More
by BNay
Employees Worked With
Jessy Villena, Dayz Brooks
June 15, 2016
Less than spectacular deal, lousy after sales experience. My wife & I bought a previously owned (used) Toyota from Koons Kia of Woodbridge. We noticed several scratches in the finish and the salesman & sales My wife & I bought a previously owned (used) Toyota from Koons Kia of Woodbridge. We noticed several scratches in the finish and the salesman & sales manager said they would have them buffed out if we brought it back on either Tuesday or Thursday. We liked the car and although the deal was middling ok, rather than exceptional or even good, we agreed. We also added a minimal service agreement. I usually don’t get these, but my wife asked for it so we agreed and purchased the car with the service agreement. That afternoon/evening was overcast, and when we looked at the car in the sun the next morning, we saw many additional scratches in the finish, along with a minor dimple (small dent) in the body. We decided to see how well the scratch repair tech would do. We live about an hour’s drive away (longer in traffic) and getting there and back takes a big chunk out of our day, but the next Tuesday, as specified by the salesman, but we came in on Tuesday, as they specified, and the scratch repair man was not available. Hour’s drive back. We went back on Thursday (an hour up, and an hour back, plus time to get the job done), and had the scratches ‘fixed’. They did a horrible job. Some of it looks worse after they were through than before. While we were waiting, we noticed that another customer that was having service performed was being badgered about getting additional services (I believe he had an oil change and he service rep wanted him to add tire rotation). The service rep argued with the customer. That afternoon, we talked things over, and given our experience with the scratches, and the lack of quality at this dealership, coupled with the way we saw them argue with a customer, and given the distance to the dealership, we decided to cancel the service contract, as was our right under the agreement. We went back to the dealership, and after being kept waiting again, they canceled it, but said that we had to wait until the next day to pick up the refund check. Again, following their instruction, showing up when they had specified, an hour’s drive each way, taking another chunk out of my day and when I got there, they could not find the check (they thought it might be locked up in the desk of someone who was unavailable, or maybe they had mailed it). I had to stand around and wait for them to void the first check and cut me another check. I will be dealing with the scratches myself. More
by KG John
Employees Worked With
Jessy Villena, Mustafa Sadeqi
June 09, 2016
We went to dayz brooks and she was wonderful! Could have not asked for a better sales person she met all our needs and also helped with out kiddos that didn't want to be in the dealership. Everyon Could have not asked for a better sales person she met all our needs and also helped with out kiddos that didn't want to be in the dealership. Everyone there was wonderful not pushy at all! Dayz brooks was our sales women! Go to her if you want an amazing exspirince. More
by Bri7236
Employees Worked With
Dayz Brooks
June 02, 2016
Misinformation and waste of my time This is probably one of the worse buying experiences I ever had, the lack of consideration for my time, the lack of customer service and the way the This is probably one of the worse buying experiences I ever had, the lack of consideration for my time, the lack of customer service and the way their financing work it is unbelievable. I filled the application online, told them what I want it and specifically told them that I wanted the number to be clear. After waiting for an hour and a half, I was quoted on a car that I didn't requested, I was low ball on the price of my trade in, and when I ask questioned I was treated like they were doing me a favor by selling me a car. It is sad that I was told by the Kia Dealers on Fredericksburg, VA that Koons Kia was known for that. People with lack of customer service skills shouldn't sell cars. More
by Eric
May 31, 2016
Great customer service I had a great experience with Matt! I came all they way from Silver Spring, MD for great customer service. Everything was able to be prepared before h I had a great experience with Matt! I came all they way from Silver Spring, MD for great customer service. Everything was able to be prepared before hand and when I arrived my new Optima was waiting for me in the front. Thanks for all your help Reggie and Matt! I'll definitely refer family and friends in the area. More
by Cm0704
Employees Worked With
Reggie Ellis, Matthew Strehlow
May 26, 2016
Outstanding dealer When we started contacting Kia agent though Kia Koon web site chat, Mr Math was very proactive to give and to guide us how to search our car expectati When we started contacting Kia agent though Kia Koon web site chat, Mr Math was very proactive to give and to guide us how to search our car expectation. More
by Tisoa 1963
Employees Worked With
Jimmy Czywczynski, Matthew Strehlow
March 23, 2016
Great Service Dept. I was happy with the service I received at Koons Kia, Woodbridge today. Melissa booked the appointment quickly, and Adam was very helpful. He made s I was happy with the service I received at Koons Kia, Woodbridge today. Melissa booked the appointment quickly, and Adam was very helpful. He made sure he understood my issues, did a great job of explaining everything to me, and was very polite and friendly. The technician, Donald, fixed the problem with the seat cover and eliminated a rattle. I appreciate the service reps and technicians at Koons Kia! More
by CSR
Employees Worked With
Adam Kontzamanis
March 02, 2016
Great Service Adam always makes my visit to the service department at Koons Kia a pleasurable experience. He takes the time to explain and answer even the simplest Adam always makes my visit to the service department at Koons Kia a pleasurable experience. He takes the time to explain and answer even the simplest questions without getting annoyed. Stephine Anfield More
by Steph
Employees Worked With
ADAM KONTZAMANIS
February 28, 2016
Quick, Professional & Excellent Service Brought my car in for service and it was done in the time they originally predicted even though the car needed more service than originally thought. Brought my car in for service and it was done in the time they originally predicted even though the car needed more service than originally thought. Before the extra work was done, i received a phone call with very clear details and there was no pressure to do the extra work right then. I highly recommend this dealership! More
by LoriT
Employees Worked With
Liana Welch
February 16, 2016
Title work night mare Back in July, I purchased a KIA Sportage from Woodbridge dealer. Chrisy, the sales dealer was very helpful for me and my daughter. She provided excell Back in July, I purchased a KIA Sportage from Woodbridge dealer. Chrisy, the sales dealer was very helpful for me and my daughter. She provided excellent service.However, the dealer was supposed to transfer the tags from the old vehicle that I traded in, which they did not do. For five months, I was driving an unregistered vehicle without knowing until I was pulled over. I went to MVA in Maryland to straighten things up. I was told this vehicle does not have any records in Maryland. I called the manager of the dealer, she was very rude and unapologetic, she then transferred me to the sales manager who sent me temporary tags and promised to fix everything in 30 days.A month later my temporary tags are expired, I went to MVA in Maryland, they said same things my vehicle does not have record in Maryland. By the way, I have been paying car note every month. Very disappointed customer. More
by amani
Employees Worked With
Alan Miller
