Koons Kia of Woodbridge

By far, the worst experience I’ve had as a non-buyer. Professionalism and customer service became non-existent while interfacing with the manager. Yup. Professionalism and customer service became non-existent while interfacing with the manager. Yup. More

Finalized a deal only to be told GM wont deal Had a vehicle advertised online. Called made the deal, explaining I was out of state. Filled out financing at their request, instead of paying cash. Had a vehicle advertised online. Called made the deal, explaining I was out of state. Filled out financing at their request, instead of paying cash. Confirmed with finance manager details. GM Jay Madrigal then demands via my sales person that I drop everything and drive the 6 plus hours to the dealership to sign in person and pick up the vehicle instead of mailing the paper work per my established agreement. Offered via email to fly up 3 days later, because I was working and could not drop everything to travel. No reply. So unprofessional. I will never buy a car here and you shouldn't either. Waste of time, money and points on your credit score. More

Once the check clears forget it! I will not purchase a car from this dealership again. Started off shady and its still continuing.. First, I went to the dealer with an approved bank c I will not purchase a car from this dealership again. Started off shady and its still continuing.. First, I went to the dealer with an approved bank check. The manager stated he still needed to do a credit check. I asked why and he said to make sure I was who I said I was. Long story short, my check and I started to walk out and all of a sudden he checked with his manager and suddenly agreed to accept the check without my SSN and completing a credit check. Second, I brought the car from out of state and I wanted to do my own tags and title, still had to pay the dealer 799.00 for processing which they do not have to do. Finance manager stated once my check cleared with my bank I would be reimbursed a check to take of motor vehicle to complete MD registration. 10 days later I just call to see how the process was going and suddenly, no one understands and knows what the other said and what's going on. I called and spoke to Andrea (that's what she said her name was) today and expressed my frustration. Andrea was upset saying I was being "mean" to her as if I called her personal number. I did not raise my voice, use profanity, or any of the sort. She is saying I won't let her talk yet she was not answering any of my questions. She is blaming others but not taking responsibility for the companies inconsistent information. She never even asked my name to look up my information to see what was needed and/or not needed. First, she said I had to call my bank to get authorization to cut a check which started all of the confusion yet 13 minutes later she switch up real quick and stated SHE would call and get authorization??? Oh now she could call.....Just shear confusion, unfortunately Koons has a no return policy. Now I have to wait and see if Andrea calls me tomorrow to let me know whats going on now. PEOPLE be leery of this. Buying a car from a place with a no return policy... Koons sold me a car that could not even pass inspection the next state over! MD inspector said the tire on the vehicle was a hazard! He said I will need 3 more tires in very soon and one tire could not even pass inspection. I took the car back within the 7 day mark because Koons was counting and the manager did not want to give me another tire stating it was not in their budget....What!!! They sell hundreds of cars and one tire was not in the budget????long story short...they finally gave me another tire. First they told me to come back tomorrow but one they realized I had a ride and was ready to leave the car they miraculously found one. And that was not the only reason the vehicle did not pass but that was the most dangerous reason! Just terrible. I want this over. Now you can see I have typed all of this out and I usually don't do this but people be mindful!!!!! More

Purchased Kia van November 9th. Called next morning regarding issue. 11 days later, several emails & left messages...NO CALL BACK TO US!!! Poor customer service! regarding issue. 11 days later, several emails & left messages...NO CALL BACK TO US!!! Poor customer service! More

My Experience I traded my 2015 Kia Soul in for a 2017 two years ago and I have regretted it ever since. I have made numerous attempts to have the contact informatio I traded my 2015 Kia Soul in for a 2017 two years ago and I have regretted it ever since. I have made numerous attempts to have the contact information updated to my name, since I'm the one that actually makes the payments and it's my car. However, from the minute we added my significant other's name, everything goes to him. I can't even update the information online, even though I'm on there also. I have to wonder if it's b/c I'm a woman. I wouldn't recommend this dealership for this reason. More

Condescending and rude Alex was rude and condescending throughout our time at Koon’s Kia. Despite Koon’s having the exact car we wanted to buy at a reasonable price, his att Alex was rude and condescending throughout our time at Koon’s Kia. Despite Koon’s having the exact car we wanted to buy at a reasonable price, his attitude towards me and my family made me walk away to a different dealership. He has zero people skill, it’s a mystery why and how he’s working in sales. He should be working at a place where he doesn’t have to interact with other people. More

Good time I had a very good time there, the people were extremely nice. The thing I liked the most though was that they truly didnt force anything upon. They ga I had a very good time there, the people were extremely nice. The thing I liked the most though was that they truly didnt force anything upon. They gave me my space, and time so I could do my own thing. More

Severely Disappointed & $800 Wrongfully Stolen I had my car repaired at Kia. I was told on the phone it would be $68 for 1 service parts and labor and $180 for the second. Because the price was so I had my car repaired at Kia. I was told on the phone it would be $68 for 1 service parts and labor and $180 for the second. Because the price was so minimal I agreed to the work. When I was told my car was ready to pick up I was told my bill would be almost $1,200. I talked to the service representative (Marcos) and the service manage (Sam). I was told to get my car I'd need to pay it now and we could request the phone call through IT, which would take 3 to 5 business days. I waited 2 weeks to let them resolve the situation before I began calling daily. My calls and voicemails were duitily ignored to the point where I had to take off work to go in and talk to them about where the IT investigation is and where is the ~$800 they owe me. I am now on week four of waiting and the phone call has still not been provided to me. I've even gone as far as to call the General Manager and leave him a voicemail and, shocker, I still have not heard from him and it's been 4 days. If you value your hard earned dollar go anywhere but this Kia dealership. I've been severely disappointed and received a financial burden for something I DID NOT approve. More

Best car buying experience I have ever had. My boyfriend and I drove 4 hours to buy a 2019 Kia Stinger from this dealership. We knew they had this car marked down and we were able to get an amaz My boyfriend and I drove 4 hours to buy a 2019 Kia Stinger from this dealership. We knew they had this car marked down and we were able to get an amazing deal that we weren't able to get in our home town. Our product specialist was Paris Sims, who was great and very informative on the details of the vehicle, and was very patient while we were making our decisions. The first person we dealt with for financing was Andrea Cooper, she was AMAZING. She went above and beyond to make sure I was going to get payments that were in my budget and dig for the best interest rate possible. James Hottle closed the deal with our paperwork and was very patient to answer and questions we had. We chose a brand new Stinger that still had the stickers on it from the manufacturer. They got it all ready, gassed it up, and we were on our way. We will definitely make the drive to work with this dealer again ! More