Koons Kia of Woodbridge

You should think about hiring people that know how to do their job and most importantly know how to treat customers. This was the worst customer service I ever had. I would never recommend your dealership their job and most importantly know how to treat customers. This was the worst customer service I ever had. I would never recommend your dealership to anyone especially for parts service. More

Koons kia woodbridge is the best dealer around I visited. friendly, great service meets all customer satisfaction...Any one wanna buy kia please visit koons once... you will definitely grasp your opportunit friendly, great service meets all customer satisfaction...Any one wanna buy kia please visit koons once... you will definitely grasp your opportunity. More

Justin was great. Peter Kim was OK but I didn't know kim was offering different financing from Kia that would knock out the kia rebate. The sales manager and the overall manager need to implement better com was offering different financing from Kia that would knock out the kia rebate. The sales manager and the overall manager need to implement better communication practices. Here is the run down. After thinking I got the best deal I review the paperwork. Nothing but mis-communication and bullcrap. The advertisement on the internet a wow price thats totally mis-leading. Never believe the WoW price. It includes all the incentives that you might not qualify for. The sales guy justin was cool however all the numbers come from the managers and finance people. I just had it explained to me by the manager what happened the best he could say was you signed the paperwork. I could have just went to fredricksburg kia and got the color I wanted. This after all this practically begging me to give them a perfect score on the survey. If I do recieve a survey its going to reflect this crazy crap. I didn't have to negotiate because I thought I was getting the WOW price. I thought I was getting a rebate for being a student nope, I thought I was getting a rebate for financing with Kia nope the finance guy change it. Who knew the sales manager and the finance guy is in competition to see who keeps the finance? Update, Koons Kia of woodbridge got me back into the dealership and the customer service manager worked thinks out for the better. I look forward to future service. More

I have waited a month to write this review to make certain i would be providing meaningful advice to those new to buying a used car like me. I did not want to provide a knee jerk reaction immediately certain i would be providing meaningful advice to those new to buying a used car like me. I did not want to provide a knee jerk reaction immediately after the sale when everyone is automatically happy. Time was allowed for a considered review. I went to many used car dealerships looking for an older car for the kids. I tried to get honest appraisals of the cars over the phone before traveling to the dealerships. Trayz at Koons Kia was the only salesman providing honest answers being very respectful of not wasting my time just to get me into the dealership. I Drove 40 minutes to Koons Kia and was pleasantly surprised to find everything was exactly as she described. Traz was a low key and no pressure salesman. There was never a hard sale. She allowed me the time and opportunity to make an informed decision. I Received an honest evaluation of the condition of the vehicle from Traz (later backed up by an independent mechanic) and was allowed all the time I needed to make a decision on the purchase. She stayed an extra two hours after her shift to accomodate my family one night. When it came time to make the deal trayz and Ron were very receptive to reaching a deal we were both pleased with. Ron & Traz are very busnesslike without any pressure techniques. We agreed to an "out the door Price" at the table. Much to my surprise, when we finished the tedious task of completing the paperwork nobody came close to adding on a single "extra" charge. After the sale Traz has called us twice (so far) simply to make certain all was good and we were still happy with our purchase. There is nothing I would less rather do then buy a car. When I decide to buy the next car I will start the search process with Traz and Ron. The koons Kia dealership is far from convenient for me. However, the trust and respect Traz and Ron have earned will make it a no-brained drive. If you want a pleasant buying experience without the annoying and unnecessary pressure associated with buying a car, make certain you ask for Traz. Yes that is a "z" in her name. More

Many thanks to Tony and Roland for matching us with the vehicle we liked and for the price we wanted to pay. They both turned what could have been a stressful event into a very pleasant purchase experienc vehicle we liked and for the price we wanted to pay. They both turned what could have been a stressful event into a very pleasant purchase experience. We are also very pleased with Tony's follow-up attention and look forward to being a long-term member of the KIA family. We'd like to send kudos to Carol as well for walking us through the excellent maintenance protection plans. Gabriela & Scott Woodbridge, VA More