Koons Kia of Woodbridge

Gran decepción, frustración, rabia y demás sentimientos negativos me están haciendo pasar en el Departamento de Servicios de este dealer en Woodbridge: el lunes en la tarde les lleve mi Kia Sportage, con u negativos me están haciendo pasar en el Departamento de Servicios de este dealer en Woodbridge: el lunes en la tarde les lleve mi Kia Sportage, con un mes de comprado, porque se insertó un tornillo en la llanta trasera derecha; me dijeron que estaba cubierta por la garantía y “supuestamente” la repararon. Salí de allí y 5 millas después tenía flat tire nuevamente. Lo regresé en una grúa y ya no me pudieron atender porque era tarde; el carro estuvo allí toda la noche y ayer lo llevaron a mi casa, otra vez, “supuestamente reparado”; anoche volví a tener flat tire y tuve que pagar una grúa, 95 dólares, para moverlo a casa. Hoy estoy sin carro, pagando Uber para ir a trabajar y del Dealer me dicen que ni saben cuándo cambiarán la llanta por una nueva porque no la tienen en stock. Seguiré informando pero, visto lo visto, no recomiendo este dealer para comprar vehículos. Son poco serios y engañosos. More

*3 stars solely because a deal was not reached, would be 4+ otherwise* I had a pleasant experience at Koons Kia of Woodbridge. The Truck I have been searching for was there, the sales team I worked with w 4+ otherwise* I had a pleasant experience at Koons Kia of Woodbridge. The Truck I have been searching for was there, the sales team I worked with were all courteous and professional, the test drive was very long and reassuring. I have to tip my hat to Sean and the manager he was working with (can't remember his name), they were amazingly professional even in negotiations. I can't speak for the financing department, I didn't get that far. I rated 3 stars because a deal was not reached between us, they stuck to their guns and I stuck to mine... But hey, that's the art of the deal. I walked in knowing the True Market Value of the truck I was going to see, which was significantly less than what they had it listed for, but I was willing to spend a little more than the TMV for the truck, just not what they wanted. There were some obvious kinks that I noticed on the truck that I wanted to purchase (significant rust for a 3 year old, beat up wheels, tires near their end of usage, normal wear and tear, bed cover was a little rough, bad tire sensors) which reassured me that the truck was overpriced and a fair negotiation was needed. Overall it was a nice experience, I just needed some more room on the negotiations to be comfortable with the purchase and they weren't able to meet that. If they want to sell the truck tomorrow, they know who to call... More

Wow what can I say about my sale person Mr. Curtis Graves : He really took his time with me and found me a GMC that I love. Very professional and a great personality to match. I had went to many dealership b : He really took his time with me and found me a GMC that I love. Very professional and a great personality to match. I had went to many dealership but I finally landed at the best place. Thanks also to Mr. Tim and Johnathan for there part. I highly recommended Koons Kia in Woodbridge Va More

I called Kia of Woodbridge after 4:30 in the afternoon I called Kia of Woodbridge after 4:30 in the afternoon and Jordan Smith answered the phone…….. I was in luck!! He asked me what I wanted and he told I called Kia of Woodbridge after 4:30 in the afternoon and Jordan Smith answered the phone…….. I was in luck!! He asked me what I wanted and he told me that he only had one Soul that fit my criteria and he said that he’d have it ready for me. When I got there he had it pulled up in front and I knew it was mine before I walked in the door! I also picked Jordan right out of everyone that was working there and called his name when I first saw him standing there! It was like deja vu! He made the whole process very enjoyable from the time I called to fixing my head rest before I drove off……I would recommend anyone looking for a Kia to call Jordan at Koons Kia of Woodbridge I would also like to give a compliment to the gentleman that assisted me with the financing portion of the deal: Mr Tyler Winchell. He made the process seamless and answered all my questions about the service plan and extended warranty! I have no doubt that I will have the same experience when getting my car serviced! Thank you both so much! More

Koons Kia of Woodbridge (Virginia) knowingly and deceptively sold me a vehicle that had a lack of proper maintenance, and that needed major mechanical repairs. Costs of the neglected repairs and mai deceptively sold me a vehicle that had a lack of proper maintenance, and that needed major mechanical repairs. Costs of the neglected repairs and maintenance were/are in excess of eight thousand dollars ($8,000.00). They also told me the vehicle had features that it did not (ie. parking sensors). Koons Kia LIED in their reply to the BBB in response to my complaints. Their response falsely stated: "Since the original complaint was issued, we have been in contact with the customer and the issue has been resolved. Customer is content with the final results with the vehicle." From that point, the BBB said the dealer told them that they spoke with me and everything was resolved so they're closing my complaint....xxx? I don't care what false positive reviews are being posting. This was my experience, and based on the way it all happened, it was not an outlier or anomaly. I now see their business model as lie, cheat and deceive to get the sale. Once the deal is done, screw the buyer! Note to Koons: don't bother adding an insincere, xx note about being surprised by my experience! More

I was already approved by a bank with an offer in hand and ready to make my purchase. However, it seems no one was interested in following up with me when promised. “Fear not, the Koons Kia of Woodbri and ready to make my purchase. However, it seems no one was interested in following up with me when promised. “Fear not, the Koons Kia of Woodbridge finance team is ready to work with Woodbridge area drivers to find an auto loan, leasing deal, or finance package! From our team of finance professionals to our array of digital retailing tools, drivers can look forward to a distinctly modern finance experience at Koons Kia of Woodbridge!” Sadly, your finance team failed to live up to your online advertising. I fear not because I educated myself and got approved before submitting my application. I fear for your customers that do need help from a financial expert and are turning to Kia of Woodbridge as a trusted, local partner. I appreciate you getting back to me, but to tell someone you were denied via email, 4 days after promised, is not a “distinctly modern finance experience”. I hope Kia at Woodbridge learns from this failure and trains its employees to better serve future clients. For example, if someone is denied and you can’t find financing don’t just email them after the Sales Manager follows up because he didn’t see the expected sale go through. At least pick up the phone to break the news. And maybe if you cared enough, possibly even offer a solution. Do not say you will call back in 5 minutes and then fire your customer because they were denied financing. That’s a terrible way to do business. You all have wonderful reviews online but you really fell short of expectations. More

Prices advertised are deceptive. It took over a week of pointless back and forth to get an actual out-the-door price. Save yourself some time and 7-8K to the advertised price for the actual price. pointless back and forth to get an actual out-the-door price. Save yourself some time and 7-8K to the advertised price for the actual price. More

Kwasi was very helpful finding the right car for me within my budget. He was able to get a good offer for my trade in. Kwasi was very knowledgeable of the cars I looked at. within my budget. He was able to get a good offer for my trade in. Kwasi was very knowledgeable of the cars I looked at. More

Unlike some dealerships in the Metro Area Koons were painless to deal with and were r3efreshingly honest and straightforward to deal with, especially Ibrahim, our sales associate. H e was knowledgeable painless to deal with and were r3efreshingly honest and straightforward to deal with, especially Ibrahim, our sales associate. H e was knowledgeable and friendly and made sure we were comfortable with the whole process. More

Fast, friendly service. I was very happy with my new car and the entire process throughout. and the entire process throughout. More