Koons Kia of Woodbridge

Worst service ever. There has been 2 times now that I’ve left after a service and could’ve wrecked because my tires were put on incorrectly. The first time they cut my There has been 2 times now that I’ve left after a service and could’ve wrecked because my tires were put on incorrectly. The first time they cut my rotors wrong, went back and one of the sales guys gave me $20 for the “inconvenience”; and this recent time, they DIDNT TIGHTEN MY LUG NUTS on the drivers side tire. I thought it was my wheel bearing - that’s how’s bad it was. This is unacceptable. I have children and drive over an hour to get serviced there and will NEVER return. More

The worst dealership ! Do not buy a car with them! There is no customer service! I left the dealership at nighttime with the front bulb down but sound like it was normal fo Do not buy a car with them! There is no customer service! I left the dealership at nighttime with the front bulb down but sound like it was normal for the saler. They do not care. Temporary tags expired, no tags, no title, no update, no call back, no one take your calls… More

Very accommodating to my auto needs, listened and delivered excellent service. I’m very satisfied! delivered excellent service. I’m very satisfied! More

Had the best experience with Koons Kia of Woodbridge when purchasing my car. Everyone was super nice and patient I had 75% of the transaction done before I even went to the dealership. Once I went there I ju purchasing my car. Everyone was super nice and patient I had 75% of the transaction done before I even went to the dealership. Once I went there I just did my test drive and went straight to purchase process it all took only an hour or so. I loved the professionalism and work ethic of all their stuff definitely recommend and coming back to them again not anytime soon tho lol. More

Incompetence at its best—starting from the GM on down. Only one bright spot—Paris! 1. Purchased used vehicle Dec. 28, 2021. TPMS system malfunctioning. Wanted it taken care of before one month or 1,000 Only one bright spot—Paris! 1. Purchased used vehicle Dec. 28, 2021. TPMS system malfunctioning. Wanted it taken care of before one month or 1,000 mile limited warranty ran out. Had it in/out for 2,5 weeks before they sent to a Nissan dealership to fix. 2. Car was dirty on inside with candy wrappers and other trash. Detailing dept didn’t do their job. Previous owner’s paperwork with her name, address,phone number, price of car, insurance, registration info was left in glove box, along with other personal items. Pointed this out on three different occasions when took car back for TPMS. 3. Finally talked to GM, who really didn’t care that his staff had dropped the ball. Sent me a loaner that had its own issues for the weekend. Finally got the car back and the TPMS issue was resolved. Other than the loaner, the GM nor Timothy ever followed through on what else they promised for the inconvenience. Timothy did not want me to write a bad review. 4. Fast forward a couple of weeks later. I get a call from their titling department telling me I needed to release the title lien. Well, I had no title lien to release because I purchased the car with no trade-in and my own financing. I told the person that she meant the previous owner. She laughed and said yes, but didn’t have a clue who the previous owner was. So, because they had left all of that information in the glove box, I was able to provide that information to them. The question should be why didn’t they have it? The lady calls me back to tell me the previous owner would have it to them by the week’s end. 5. Fast forward two more weeks, talk to someone else in title department. Still no release. Said it would be overnighted the next day. Called back and got Amur. He said he would handle and in the meantime would have a check cut for 100.00 and confirmed the address it should be sent to. A few more days pass, I check the DMV website. No sign of the car I purchased. Called the dealership. They had just received the lien release on March 5 and sent to finance company. Told Amir the check had been received, but sent to my permanent address instead of my temporary address, which he confirmed. Went on to tell him how I had emailed and left messages for the GM, including with him, but radio silence from the GM, Donovan. Said I would not give them a good rating for my personal experience with them. Amir, like thevGM and other sales managers didn’t like to hear that. He “technically” hung up on my by telling me he couldn’t talk to me any longer—that he had other customers. 5. I hope I will never have to do business with any Koons dealership. For any work needed to be done, I will go to a Nissan or any other dealership first. It starts at the top and if GM Donovan doesn’t care about his customers, why should his staff? More

I received excellent customer service and car service from Matthew and KIA Staff. They were friendly outgoing high energy and all about business. I’m very appreciative of the great work everyone does and from Matthew and KIA Staff. They were friendly outgoing high energy and all about business. I’m very appreciative of the great work everyone does and the advice they provide in managing car care and balancing customer needs. Thank you! More

I Had a great experience, everyone was very nice and friendly. they were very professional friendly. they were very professional More