Koons Kia of Woodbridge

We arrived at around 8:30pm at the KOONS KIA IN WOODBRIDGE VA on July 29, 2025. The location closes at 9:00pm. We saw online that the KIA Koons had two red Sorento vehicles (which I am very inter WOODBRIDGE VA on July 29, 2025. The location closes at 9:00pm. We saw online that the KIA Koons had two red Sorento vehicles (which I am very interested in purchasing) available and wanted to take a quick look at one of them. When I entered the building there were about 6 employees sitting down. No one greeted me when I entered. I approached an employee because I was interested in seeing the Sorento. I explained to the employee that I just want to take a quick look and that I understood they will be closing soon. One of the employees mentioned that the red Sorrento was unlocked. I went alone to go see it. A few minutes later, I walked back into the building where the employees were still sitting waiting for 9pm to arrive and I asked if they could quickly open one other vehicle that I was interested in seeing; again, aware that they would be closing at 9pm. However, one of the employees said that they are no longer taking appointments and cannot unlock the vehicles for me and that the store was close. I mentioned the door is open, and it states that you close at 9pm. The employee said again that the manager mentioned not to take other customers. As I was leaving, they offered if I wanted an appointment and I said no. The way they received me when I first entered and the way they refused to quickly open one vehicle, made me decide not to purchase with them. Note: If they can no longer take customers, then they should have closed at 8:30 and not 9pm. We were planning to purchase a vehicle with Kia Koons; however, we will go to a different Kia location. Unfortunately, that location lacks Customer service. Again, all we wanted was to take a quick look and later make an appointment and purchase. More

Lied and took advantage of first time car buyer. Never returned calls. Displayed wrong mileage online, on sticker, and in contract. Then treated poorly when contacted. Never returned calls. Displayed wrong mileage online, on sticker, and in contract. Then treated poorly when contacted. More

The service reps care about the customer and work hard to keep them informed in a timely manner. My rep visually showed me an issue with my vehicle, and the tech took care to fix it right the first time. M keep them informed in a timely manner. My rep visually showed me an issue with my vehicle, and the tech took care to fix it right the first time. My expectations were exceeded. More

Going the extra mile , like offering a loaner vehicle. Building trust with customers is essential for repeat business Building trust with customers is essential for repeat business More

The dealer ship is clean and people are very nice, professional and helpful staff. They take the time to hear what you are saying. professional and helpful staff. They take the time to hear what you are saying. More

The service managers have been very friendly and helpful. They do a good job of addressing my questions and concerns. They do a good job of addressing my questions and concerns. More

This dealership always does an outstanding job. The valet service is prompt and courteous and always gets my car back in a timely fashion. The valet service is prompt and courteous and always gets my car back in a timely fashion. More

Easy appointment process and availability, great customer service, and all details were communicated to me before authorizing service. Koons Kia of Woodbridge is our preferred Kia dealer. service, and all details were communicated to me before authorizing service. Koons Kia of Woodbridge is our preferred Kia dealer. More

Excellent customer services, quick in problem solving, Darwin and Faith are very friendly and professional with thei service. Darwin and Faith are very friendly and professional with thei service. More

I received an upfront assessment and estimate. My service person was well spoken and courteous and explained everything to me. My service person was well spoken and courteous and explained everything to me. More