Koons Kia of Woodbridge

I am extremely disappointed with my experience at Koons Kia of Woodbridge. We purchased a 2022 Kia Carnival in good faith, trusting that the vehicle had been properly inspected and was in good condition Kia of Woodbridge. We purchased a 2022 Kia Carnival in good faith, trusting that the vehicle had been properly inspected and was in good condition. Shortly after purchase, we began experiencing multiple issues — the most serious being the air conditioning system, which has now failed FOUR times. We took the vehicle to another dealership (Kia of Temple Hills), where they diagnosed that the A/C compressor was not operating and recommended replacement. Instead of completing that repair, Koons Kia chose to perform temporary fixes (recharging the system and adding dye). As expected, the issue was never resolved and continues to return. In addition to the A/C issue, the vehicle has had multiple other concerns including brake repairs, ignition component replacements, excessive oil loss after an oil change, tire wear, and visible signs of prior body repair (overspray and trim gaps) that were never disclosed at the time of sale. We were also only provided one key, which is not standard. What is most frustrating is the lack of transparency and communication. After spending hours at the dealership, we were not provided with clear answers or a proper resolution. Even more concerning, the general manager has not responded to any messages, and our formal escalation sent on March 10 has gone completely unanswered. One of the most troubling statements we received from the service manager was that buying a Carnival is “like purchasing strawberries,” implying that issues like this are normal. We were also told that it is “part of the industry” for sales associates not to disclose certain deficiencies — which is unacceptable. At this point, we have completely lost confidence in both the vehicle and this dealership. I would strongly advise anyone considering purchasing from this location to proceed with caution and ensure full transparency before making a decision. More

Ali was one of the best sales representatives I’ve dealt with. Big personality and felt he was definitely trying to help us out. with. Big personality and felt he was definitely trying to help us out. More

I would give Koons Kia of Woodbridge a minus-0 rating if I could!!!! They are the worse dealership I have ever dealt with. Sure they are nice while sticking the knife in your back. They sold me a very expen I could!!!! They are the worse dealership I have ever dealt with. Sure they are nice while sticking the knife in your back. They sold me a very expensive vehicle that had a major oil leak; later learning of other problems. They agreed to repay the $7,000 I spent for the current repairs, overnighted a cashiers check & the next morning put a STOP PAYMENT on it! They refused to take my calls, speak to me or respond to anything!!!! THEY HAVE THE WORSE CUSTOMER SERVICE IN THE WORLD!!! The General Manager, Donovan Badamirza is a joke. He would not speak with me. I filed a complaint with the VA Attorney General & they didn't even respond to them. My best friend also purchased a vehicle from them & it didn't even make it home. They also refused to correct her situation. I would recommend, NEVER dealing with this disaster of a dealership. RUN IN THE OTHER DIRECTION, don't believe anything they say! They do not stand behind their product & do not honor their promises. RUN!!!!!!! What happened to GOOD FAITH!!!! They have no idea what that means. xxxx Poor SERVICE! More

We had a difficult time picking out a car. When we arrived, Wayne was very welcoming to us and was very helpful. Thanks to him we were able to pick a car that was perfect for our family. Durin When we arrived, Wayne was very welcoming to us and was very helpful. Thanks to him we were able to pick a car that was perfect for our family. During the process he was able to answers all of our questions and did not left us confuse. Overall our experience with him was exceptional. More

Buyer Beware - just to let you know how they do things here.....their price sheet starts with the MSRP number. Included in this number is the $1435 Kia Freight and handling charge. They then discount t here.....their price sheet starts with the MSRP number. Included in this number is the $1435 Kia Freight and handling charge. They then discount the MSRP amount. But then they have another specific line charge of Freight for $1435. So they have now charged you twice for the Freight amount (once in the MSRP number and a second time in the specific Freight amount. So any discount they give you is offset by charging the Freight amount twice. More

Good interaction with the sales man Daniel, he is honest and straight forward to deal with, but the process is time consuming especially when one has to come back to fix something, the last 2 day of my expe and straight forward to deal with, but the process is time consuming especially when one has to come back to fix something, the last 2 day of my experience at koons Kai dealer store was better, I lost many hours for my job just to wait for the car to be fix. Anyway as a whole I have a car to carry me on. This is my second purchase within 2 years I hope i won't come again . More

Wayne is excellent sell man and acknowledge well paperwork for the deal . He is friendly and cheerful and help customer to answer all questions, highly recommended . paperwork for the deal . He is friendly and cheerful and help customer to answer all questions, highly recommended . More

Had a wonderful car buying experience yesterday at Koons Woodbridge. Our salesperson, Quenten Groat, did an excellent job in sending me vidoes of the car I was interested in and following up without being p Woodbridge. Our salesperson, Quenten Groat, did an excellent job in sending me vidoes of the car I was interested in and following up without being pushy. I had reached out to multiple dealerships and he was the only one that went above and beyond. The whole process was very easy and we were in and out within a couple hours. Highly recommend! More

My salesman, Jordan Smith, was very accommodating from our phone meeting through the entire process. our phone meeting through the entire process. More