Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Koons Kia of Owings Mills
Owings Mills, MD
194 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 194 reviews
November 07, 2016
Excellent Service; nice people! I have been a customer of Koons Ford for many years and have been satisfied with the service I have received and always felt comfortable dealing with I have been a customer of Koons Ford for many years and have been satisfied with the service I have received and always felt comfortable dealing with Koons and the congeniality of the employees and advisors. About a year ago, I bought a car from another dealer in the area and was very unhappy with the sales and service departments because they did not keep their word. Unfortunately, the car that I had purchased from that dealership was totaled in an accident and, I fortunately and happily, ended up back with Koons and am happy that I did. More
by Flo
Employees Worked With
Richard Sinclair, Service Advisor
October 27, 2016
Best Experience Ever I visited several dealership before purchasing my new 2017 Kia Sorento and only when I Visited Koons did I meet a Sales Specialist that Knew more abou I visited several dealership before purchasing my new 2017 Kia Sorento and only when I Visited Koons did I meet a Sales Specialist that Knew more about the car then I did. Gary answer all of my questions and was patient with me As I had a list of about 20 questions. He found the perfect Sorento for me. It was and easy process for me. I will sent all my friends to see Gary if they need a vehicle. More
by Tom
Employees Worked With
Gary Tolentino
October 17, 2016
Excellent Service Just wanted to send a big THANK YOU to my salesman JD(salesman) Angel (finance manager) and all the staff! The whole process from the test drive to th Just wanted to send a big THANK YOU to my salesman JD(salesman) Angel (finance manager) and all the staff! The whole process from the test drive to the delivery was smooth and enjoyable. Got me the car I wanted, in the payment range I needed, and even squeezed in a 6 year warranty and GAP. I would highly recommend doing business with these folks. Thanks again, Janie and Bryant More
by Bryant5569
Employees Worked With
Jonathan Douglas, Angel Cooper
September 24, 2016
Buying Pre-owned Wonderful employees, clean dealership and restrooms! Very easy to work with. Met the GM which is unusual but great guy. Kevin Roy was awesome and Ange Wonderful employees, clean dealership and restrooms! Very easy to work with. Met the GM which is unusual but great guy. Kevin Roy was awesome and Angel got everything moving. More
by Staceymc812
Employees Worked With
Kevin Roy
September 07, 2016
Worst Customer Service Experience Trevor was rude and hung up on me today, while I was talking to him about my disappointment about how he could not honor a price he gave me the previo Trevor was rude and hung up on me today, while I was talking to him about my disappointment about how he could not honor a price he gave me the previous day. I would have came in that night but he told me I would get there pretty late and it would take a while to get paper work completed. So we discussed coming in the following day. I requested the GM,s phone number which he would not give to me. He also told me to stop talking several times as I speaking to him about the issue, which at no time did I curse at him. I have never been treated so rudely I'm my life. This is the worst experience ever and he lacks professionalism for a business to have him in a manager role. More
by Car Guy #1
Employees Worked With
Trevor Jones
August 18, 2016
Excellent Customer Service Just bought a CPO Kia Sorento and the customer service we received was outstanding. Rich Shinnick and Trevor Jones were amazing to work with, they kep Just bought a CPO Kia Sorento and the customer service we received was outstanding. Rich Shinnick and Trevor Jones were amazing to work with, they kept in touch with us through the entire buying process and the finance manager Angel Cooper was a pleasure to work with as well. I will definitely come back. Melanie and Chad Blake More
by Chad and Melanie Blake
Employees Worked With
Rich Shinnick, and Angel Cooper, Trevor Jones
August 16, 2016
Phenomenal experience! Excellent customer service, excellent work by the technicians and service team!!! I will definitely continue taking my service business to Koons! T Excellent customer service, excellent work by the technicians and service team!!! I will definitely continue taking my service business to Koons! Thwe Kia and Volvo Service department is amazing! More
by melissa.ferguson
Employees Worked With
Lee Ferguson, Bruce Silvers
May 04, 2016
Purchased a new Kia Forte 2016 I had a great experience at the dealership. The inventory is quite large, so you have plenty of variety. They have a nice customer lounge at the back I had a great experience at the dealership. The inventory is quite large, so you have plenty of variety. They have a nice customer lounge at the back where you can get coffee and snacks for free. My salesman and the manager provided excellent customer service. They helped me make a great decision and I love my new car! More
by Eshwan
Employees Worked With
Kymani Smith
April 17, 2016
Great Experience and a pleasure to do business with. Had a great experience .. We bought a Special edition Soul from Gary Tolentino. Everyone was great and the process was easy. Thank you Gary and Scott. Had a great experience .. We bought a Special edition Soul from Gary Tolentino. Everyone was great and the process was easy. Thank you Gary and Scott. More
by Paul Ruzynski
Employees Worked With
Gary Tolentino
April 16, 2016
Good service friendly dealership I went in for a oil change my experience was awesome not a long wait at all and the did a great job on the car wash also very friendly I would definit I went in for a oil change my experience was awesome not a long wait at all and the did a great job on the car wash also very friendly I would definitely recommend this kia dealership More
by Annie bug
Employees Worked With
Vinny Sturdivant
