Koons Kia of Owings Mills

Had to wait initially was not welcomed - first time in - waited about 5-10 min for someone to even tell me the manager would be back - then I waited again - when initially was not welcomed - first time in - waited about 5-10 min for someone to even tell me the manager would be back - then I waited again - when I came back no one would assist me - someone told me to go to the cashier without even knowing what my issue was - no friendly at all (the cashier was very nice once I went over to her) the sales team was anything BUT friendly - I asked it the repair would cost me anything (I just bought the care in Oct 2016) and was told if it was my fault then Kia would not be responsible - I knew I had done nothing (had less than 3000 miles on the car after 5 months of ownership) and really only drive to work twice a week and do errands around the house. They could more friendly, outgoing and in the end I was asked to lie about my experience in the service area and give them a good rating - REALLY More

Outstanding , love KIA !! Thank you to Larry Mullins and all service dept team !KIA is absolutely one of the best service providers I’ve ever been to. Everyone at the dealershi Thank you to Larry Mullins and all service dept team !KIA is absolutely one of the best service providers I’ve ever been to. Everyone at the dealership is extremely professional and friendly— I always feel comfortable bringing my car in. They do the work quickly and efficiently ! Regards, Aliya S. More

Richard "Customer Service" Sinclair I put Richard's middle name as customer service I have been dealing with Koons (Ford,Volvo and now Kia) since 2001. I was dealing with Lee but he got I put Richard's middle name as customer service I have been dealing with Koons (Ford,Volvo and now Kia) since 2001. I was dealing with Lee but he got promoted and his customer service has rubbed off to his staff Sorry Lee but Richard is starting to pass you. But then again they take notes off their leader. I just wanted to thank Richard, he goes that extra mile to make you happy and the reason I keep dealing with Koons More

AWESOME Experience SERVICE DEPARTMENT Vinny Sturdivant was very nice & welcoming. I have been a customer of Koons for 3 plus years and I will continue being a customer due to their EXCELLE Vinny Sturdivant was very nice & welcoming. I have been a customer of Koons for 3 plus years and I will continue being a customer due to their EXCELLENT service! More

Amazing experience This was my first time going to the dealer and I've became a customer for life Gary and angel were so helpful they worked with me and they were honest This was my first time going to the dealer and I've became a customer for life Gary and angel were so helpful they worked with me and they were honest and got me in the car I wanted I would recommend this dealer to anyone and I'm so grateful for them helping me get into my dream car More

Honest & up-front sell person, got all available incentives Gary Tolentino is the sell person. I also used Costco car buying program. It took about hour and a half to finish the transaction which I consider f Gary Tolentino is the sell person. I also used Costco car buying program. It took about hour and a half to finish the transaction which I consider fast. More

AWESOME Experience I bought my 2nd Kia Soul from Koons on 10/11/2016. My 2013 Kia Soul was totaled on 10/4/16 and I was not sure how I would ever be able to get into an I bought my 2nd Kia Soul from Koons on 10/11/2016. My 2013 Kia Soul was totaled on 10/4/16 and I was not sure how I would ever be able to get into another car; but Kevin Roy & Angel (Finance Manager) worked a deal for me to get a 2016 Kia Soul and I am FOREVER grateful!! I highly recommend this Dealership!! Lisa Latimer More

Great Team, Excellent Service! Kevin and Luda are AMAZING!.. From start to finish it was such a great experience!.. I was a little hesitant about purchasing a car, but Kevin and Lu Kevin and Luda are AMAZING!.. From start to finish it was such a great experience!.. I was a little hesitant about purchasing a car, but Kevin and Luda made the processes so smooth with their attention to detail with MY best interest at hand. I will definitely purchase form these two individuals and refer them to Family and friends! More

Well worth the trip ! An unexpected day off seemed like a great time to service my Kia Forte5 SX . Even though Richard explained they were short handed an appointment was m An unexpected day off seemed like a great time to service my Kia Forte5 SX . Even though Richard explained they were short handed an appointment was made and the work was completed in a timely manor. All my experiences at Kia Owens Mills have been outstanding . All this makes the 35 mile trip - Well worth the trip ! More