Koons Kia of Owings Mills

Please take a minute to read this review. I contacted them about a Kia Sorento Hybrid listed and was told I would get a call back within a few minutes to discuss finance numbers. I spoke with Brandon. I them about a Kia Sorento Hybrid listed and was told I would get a call back within a few minutes to discuss finance numbers. I spoke with Brandon. I hadn't heard back after a couple hours so I called back. A message was taken and then I received a text message from Adam stating I needed to fill out the online application and he would get it to their F&I. I completed that process and received a text back from him stating a base price $14,000 over what was listed. He then stated that was a mistake and his manager "fixed" it. The base price was still $5000 over the price listed on their site. Adam stated that there was a mark up on the vehicle. I called and spoke with the sales manager Chris. He said the site states "call for pricing" because of the mark up. After reviewing the site, he realized it does not say that and and states the price $5000 lower than quoted from them. The major problem I have is the fact they ran my credit based on my authorization that the price was 37k and failed to disclose the mark up price until after my credit was ran. To make things worse, they sent over the worksheet and added in an "appearance" package for $299 that stated optional, but they scratched off the optional section. On top of that added in another "Lux Care" package that is supposed to be optional. I now have to deal with disputing their inquiry on my credit all because they did not want to disclose their false advertising ahead of time. I understand there is a shortage right now, but do yourself a favor and move past this dealership. There are other options and I assure you that you will regret a decision to deal with these folks. More

Although the original salesperson showed up late for my appointment, the salesperson who assisted me, Nick Quinto was very respectful and professional. My wife had to get on Zoom calls for work so Nick and appointment, the salesperson who assisted me, Nick Quinto was very respectful and professional. My wife had to get on Zoom calls for work so Nick and a few other sales people helped her get set up. My time at the dealership went smooth and easy. More

Had a great experience Adam made us feel comfortable , didn’t feel like the typical car salesman pressure you can get sometimes, we knew what we wanted he made it happen, everything went smooth and I high didn’t feel like the typical car salesman pressure you can get sometimes, we knew what we wanted he made it happen, everything went smooth and I highly recommend asking for Adam when looking for a used car, More

I had an amazing experience buying my Jeep Grand Cherokee here! Adam was so helpful and was willing to help us before his work day even started. He made sure we were comfortable with our match and very reali here! Adam was so helpful and was willing to help us before his work day even started. He made sure we were comfortable with our match and very realistic with our expectations. Brandon sat down with us and broke down the details for me, being a first time car purchaser. I appreciate the amount of time and effort they put in for our family and myself!! We will absolutely be back! More

After finding out what kind of car I really needed instead of what I thought I wanted, Larry pointed me toward this Sorento, and it turned out to be the perfect car for me. He listened and was very pa instead of what I thought I wanted, Larry pointed me toward this Sorento, and it turned out to be the perfect car for me. He listened and was very patient while I thought it over and test drove this and the other vehicles, which were Tellurides. So he was very helpful and not putting on any pressure, which I appreciated. He also delivered the car to my house, which simplified the purchace. More

Nick did a good job trying to get the best outcome he could . finance Dept worked well no pressure financing . they detailed the the car to almost showroom new .Great job. 2018 Buick enclave could . finance Dept worked well no pressure financing . they detailed the the car to almost showroom new .Great job. 2018 Buick enclave More

I called the dealership looking for the RX350 Lexus that I seen online. The conversation I had with the female that I spoke with was not so great. After asking her a few questions I saw she was not well ve I seen online. The conversation I had with the female that I spoke with was not so great. After asking her a few questions I saw she was not well versed in knowing the car. She asked could I come in. I said when my question get answered. She hung up, I called back and spoke with a gentleman and told him what happen and he said he knew who I spoke with and I said it seems that your dealership does not want to do business and he responded not with you and hung up. I would not deal with this dealership if they were giving away free cars. Why have people lost treating people with quality customer service. I was not irate with either one of these people. I do not understand!!! More

The whole experience was easy and painless. Larry my salesman was very nice, relaxed, and helpful. Nevee at any point was the sales staff pushy at any point. Sales manger, finance and salesman were all salesman was very nice, relaxed, and helpful. Nevee at any point was the sales staff pushy at any point. Sales manger, finance and salesman were all completely helpful through the entire process. I would suggest all my friends to go their. More

Great people - no gimmicks! No haggling on price- offered great financing options. Obtained the exact car I wanted at the price I wanted. Had secured a loan at my personal bank- offered me an even l offered great financing options. Obtained the exact car I wanted at the price I wanted. Had secured a loan at my personal bank- offered me an even lower rate. More

I had an excellent experience with salesperson Nick Quinto. He was patient, kind and supportive during my purchase of my new Sportage. I have never purchased a car from home and he made the experienc Quinto. He was patient, kind and supportive during my purchase of my new Sportage. I have never purchased a car from home and he made the experience much less scary. He walked me through all the paperwork and even made my husband smile (which is not an easy thing to do). We love the car and will definitely recommend Koons Kia to our family and friends. More