Koons Kia of Owings Mills

I live and Cleveland, and Alex Juarez did something my local Kia dealer could not do, put me in a new KIA Stinger GT1 AWD. He was professional, personable, and showed great patience dealing with someone local Kia dealer could not do, put me in a new KIA Stinger GT1 AWD. He was professional, personable, and showed great patience dealing with someone who lives 300 mi away. Great job, great service, thank you Alex! More

Great customer service, very professional staff, knowledgeable about what needed to be serviced on my car. knowledgeable about what needed to be serviced on my car. More

My service experience was satisfactory after I returned the car because service related issues were fixed. the car because service related issues were fixed. More

Awsome team. Everything was as promised and more. Recommend this dealership to anyone. Peter, chris, Jason and Brandon were awesome to deal with. Got a car and ha Everything was as promised and more. Recommend this dealership to anyone. Peter, chris, Jason and Brandon were awesome to deal with. Got a car and had an awesome time with thise guys More

The people were friendly and curious. Service was fast. I was told exactly what was going to be done and approximately how long it was going to take. I was told exactly what was going to be done and approximately how long it was going to take. More

The dealership is very nice Mr Firestein in service is The dealership is very nice Mr Firestein in service is the nicest person to deal with. The dealership is very nice Mr Firestein in service is the nicest person to deal with. More

I recently had recall work and safety inspection on my 2015 Kia Optima. Cynthia D. Harvey was the service advisor and she was very knowledgeable, accommodating, professional and polite. The service was pe 2015 Kia Optima. Cynthia D. Harvey was the service advisor and she was very knowledgeable, accommodating, professional and polite. The service was performed with excellent quality by the Mechanic. Great Dealership. More

Like to thank Carey for helping me with my hybrid Camry this week and for making it easy this week and for making it easy More

Got bullied for using their website.....DO NOT go here if you want a transparent price up front. I called the dealer with a very simple goal: to get a quote sent to my email with the itemized, out-the-do you want a transparent price up front. I called the dealer with a very simple goal: to get a quote sent to my email with the itemized, out-the-door price. I wanted to protect myself from being in a pressure-cooker environment at the dealer and making a negotiating mistake that would result in my paying a higher price than I needed to. The sales manager referred me to Adam who promptly sent me a text message. I gave him my email and asked for an itemized quote. He proceed to text me that a car I was looking at online "is about 30k out the door". Not only was this about as imprecise as you can get, but it was $9,110 more than what was listed on their website as the "FINAL PRICE".....a 43% price increase over text. I asked Adam if the prices online were accurate and he curtly told me there was a "market adjustment". Realizing I was not going to get a quote from him, I went on their website and followed these steps (go ahead and try it yourself): 1. Went to the new inventory list and clicked on the car I was looking for 2. Clicked "Start My Purchase Online" 3. Followed the steps until I finally got an itemized quote of the car price, rebates, tag & title, estimated taxes, etc. 4. I printed the quote and sent a picture to Adam and let him know this is what I was looking for the whole time. This clearly upset the salesman and he told me it was not accurate and not from them. He insisted I must have gotten the quote off of Truecars. After the 4th time asking for the emailed quote, he insisted again that I come in person, saying "I've given you estimates". Why have a website if your customers are not allowed to use it? Protect yourself and do not go to this dealership! They clearly want to size up their prey in person. More

Kristin was very helpful and handled all of my questions in a timely manner. Both Kristin and her sales manager Chris were very transparent about the pricing and process which saved me a lot of time and he in a timely manner. Both Kristin and her sales manager Chris were very transparent about the pricing and process which saved me a lot of time and headache. I usually dislike the dealership experience but Chris and Kristin made it an absolute joy purchasing a car...especially in this crazy market! Would definitely buy from them again! More