Koons Kia of Owings Mills

The staff were very professional, courteous and knowledgeable on the features of the vehicle I was interested in purchasing. They were honest and up front with me and answered all my questions. I knowledgeable on the features of the vehicle I was interested in purchasing. They were honest and up front with me and answered all my questions. I felt relaxed and comfortable to purchase something I wanted, and did not feel taken advantage of. I had everything explained to me in language that I could understand and I did not feel pressured to buy any extra dealer packages or insurance etc. The transaction was very smooth and I came out a happy owner of a new-used car. I would definitely recommend this dealer and would happily purchase another car from them. More

I visited Koons Kia of Owings Mills to test drive a Kia Sorrento. We were in the market for a new vehicle, and were looking to upsize. We had our options down to two vehicles, and the Sorrento was one of Sorrento. We were in the market for a new vehicle, and were looking to upsize. We had our options down to two vehicles, and the Sorrento was one of them. Upon walking into the dealership, I met Thomas Little. He was so friendly and personable, that I was immediately at ease. He took me through all the details of the Sorrento, answering all of my questions and more. His knowledge of the vehicle was immpressive. He listened to my concerns about the needs of our very active family, and presented the ways in which the Sorrento could meet those needs. Thomas was so gracious and professional, and I can truly say that it was a pleasure meeting him and working with him during my search for the right vehicle for us. He was always accessible, forthright, and service oriented. He went above and beyond to ensure that I had all the information and experience I needed to make the right choice on a vehicle for my family. I would highly recommend that anyone looking to purchase a Kia, visit Thomas Little and the staff at Kia Owings Mills! More

I have been to a lot of car dealerships over the years. I had a very good experience at Koons. The sale person was nice and made me feel more than a custom. He made me understand everything from start to fin had a very good experience at Koons. The sale person was nice and made me feel more than a custom. He made me understand everything from start to finish. I learned more dealing with Koons than any other dealship. More

The rating that I have given Koon’s Kia, Ownings Mills, MD is based on my experience with the sales representative Thomas Little. During my first contact with Mr. Little, he showed me the utmost respect an MD is based on my experience with the sales representative Thomas Little. During my first contact with Mr. Little, he showed me the utmost respect and displayed a very friendly type of gesture. I was interested in the 2011 Kia Optima model, and he explained in detail, everything about the vehicle from the front bumper to the rear bumper. He impressed me with his relaxed but confident personality. I visited the showroom on several occasions unannounced with different questions and concerns. Each time, Mr. Little took time out of whatever he was involved with to address them. Unlike most car sales persons, he never harassed me on daily or weekly basis to purchase an automobile. The pricing of the vehicle was very competitive even though the vehicle was in high demand. On March 30, 2011, almost six weeks after visiting the dealership for the first time, I purchased a 2011 Kia Optima SX model. I was initially interested in the EX model, however, Mr. Little suggested the SX model based on my previous wants and desires. I am very happy with the SX model and probably would not have been as content with the EX model. Thank you Mr. Little! Based on his thorough knowledge of the vehicle, his outstanding “people personality”, and his enthusiasm with respect to representing Koon’s Kia in a professional matter, I would highly recommend to all of my friends and family ,if interested in a Kia, to visit Mr. Little at Koon’s Kia. More

I bought a 2011 Kia Sportage a week ago and I'm SO glad I decided to buy from this dealer. I never felt hassled or pressured. Jeff did everything he could to make me feel comfortable during my first new ca decided to buy from this dealer. I never felt hassled or pressured. Jeff did everything he could to make me feel comfortable during my first new car purchase. I returned to the dealer yesterday for a follow-up and he remembered exactly who I was (impressive!). Overall, I would highly recommend this dealer and Sales Specialist if you are looking to purchase a new Kia! More

My husband, Sam, and I were not in the market to buy another car, as we had planned to repair our current one. We happened to drive by the Koons Used Car Outlet in Owings Mills, Maryland and saw a 2004 another car, as we had planned to repair our current one. We happened to drive by the Koons Used Car Outlet in Owings Mills, Maryland and saw a 2004 Honda Civic, EX, that caught our eye. It was raining very hard that day on Friday, April 7, 2011, so we decided just to drive around the lot, get out in the rain, and peek into the car. Just curious. We were absolutely impressed by the excellent condition of the car's exterior and interior. It looked like a brand new car. We couldn't believe what we were seeing. Suddenly, Pam McKeown and Jerry Morreaze, Pre-Owned New Sales Personnel, came out and invited us inside to discuss the details of the car's functions, accessories, service history, CarMax info, etc., everything customers needed to know to make an informed purchase decision. They did not use high-pressure tactics generally associated with the negative image of "used car salespersonnel." Their approach, which was professional, warm, and highly informed, relaxed us so that we decided the car was just what we needed. This Honda and Pam and Jerry WOW!ed us as your commercials promise. We have never been treated so warmly and professionally by car salespersonnel. We have already passed out Pam & Jerry's cards to my daughter, brother-in-law, and several friends who are in the market for cars. This dealership deserves all the praise we can give them. They appeared in the rain as "angels" who didn't have to needle us into buying. We were grateful and willing to add the 2004 Honda to our "family." Thanks so much for hiring and/or training such exemplary representatives of the Koons brand name. Gratefully... More

Jeff Scott worked very hard for me. The car I was looking for was barely available and there were not any in Maryland at the time I began looking. Jeff tracked several down and brought one into Koons and now for was barely available and there were not any in Maryland at the time I began looking. Jeff tracked several down and brought one into Koons and now I am riding around in an awesome new CUV. He is honest and not prone to pushing or prodding. More

I am a proud owner of a 6 speed Kia Optima LX. I love it and my experience in purchasing my car from Koons Kia of Owing Mills was great and refreshing. I love driving a manual car and Koons Kia of Owings Mi and my experience in purchasing my car from Koons Kia of Owing Mills was great and refreshing. I love driving a manual car and Koons Kia of Owings Mills was the first dealer that didn't try to push me to purchase an automatic that they had in stock. I had already test driven an automactic and I didn't like it and Koons Kia of Owings Mills didn't have a manual for me to test drive at that time. However, Mr. Jonathan Douglas, my sales person worked with the manager on my behalf to get one for me to test drive. The manager was open and honest about taking a risk to do that without a commitment from me and he didn't make me a promise, which I was impressed with because I hate promises based on tricking people to stay with them and later making excuses about why they couldn't meet your needs. How refreshing it was to work with Jonathan and the manager of Koons Kia of Owings Mills who listened and worked with me on what I wanted and not what they had in stock. KOONS of Owings Mills (Jonathan Douglas) customer service is the reason I made up my mind to purchase a car from them, because I could have tried another dealer who had a manual Kia Optima for me to test drive. Jonathan, your service was refreshing, it feels good to have sales people listen first and respond based on what they heard, again thank you Jonathan. I was at an event just last night and I've already started telling my friends and family about the high level of customer service I received from Jonathan Douglas and the manager at Koons Kia of Owings Mills. More

By far the best dealerhip AND salesman around. Not only did Jeff go out of his way to get the car I wanted at the price I wanted, he also worked out a great deal for the second car we purchased that same d did Jeff go out of his way to get the car I wanted at the price I wanted, he also worked out a great deal for the second car we purchased that same day. Jeff covered all the options and information for both of the vehicles and went as far as sticky tabbing the owners manuals(blue for me pink for the wife). With personal service like that and a nice little play area for kids this IS the all-in-one car shopping place. We also had to have a license platedframe installed on one of the cars and we took it to the service department. Everything was handled with the best care and everything was completed smoothly. All the details were explained and we ALSO received a "Thank You" email from our service rep Lee Ferguson. Overall I would recommend this dealership and salesman to everyone. Keep it up! More

I would definitely recommend Koons Kia to everyone! Especially my sales guy Jeff Scott. He was excellent. This was my first car purchase, and I was very nervous about it. I came into Koons Kia and it w Especially my sales guy Jeff Scott. He was excellent. This was my first car purchase, and I was very nervous about it. I came into Koons Kia and it was such a relaxed environment. Jeff immediately helped me. I knew exactly the car I wanted and he was very knowledgeable on the vehicle. He didn’t try to just “put me in a car” to make a sale. He genially cared about my intersects, likes and dislikes and worked with me. I did not feel pressured at all. Overall I am very satisfied with the level of service that Koons Kia provided. They went over and beyond my expectations. I received a full tank of gas, free car wash and first free oil change! You cannot beat this service. Thanks Jeff Scott and Koons Kia for an excellent experience. More