Koons Kia of Owings Mills

A very friendly and helpful sales experience . I would most definitely recommend this dealership to friends and family . Jonathan Douglas was the sweetest and most helpful sales person that I have ever de most definitely recommend this dealership to friends and family . Jonathan Douglas was the sweetest and most helpful sales person that I have ever dealt with . More

I went on line to search for the KIA Sportage. I had noticed one at a stop light and thought it was really great looking and body style I was looking for. I had heard byword of mouth that Kia had 10 ye noticed one at a stop light and thought it was really great looking and body style I was looking for. I had heard byword of mouth that Kia had 10 year 100,000 mile warranty plus good on gas. So I went on line to search out all the extras I wanted and see if the price was inline and just more information about KIA. Next morning I receive an email from Wendy Aston General Manager Koon’s Kia in Owings Mills. I was really surprised that a General Manager would be emailing me. Wendy and I emailed back and forth a few times and she had Tom Little give me a call. Do to some issues with job and constraints it was not convient for me to actually go to the dealership so they brought the car to my house for a test drive. I was quite impressed to say the least plus we filled out the paper work right in my living room. Tom was so knowledgeable of information about KIA, the Sportage, plus you just felt like you were with family at Sunday dinner. Kia took both of my cars as a trade which really helped for a down payment.I felt they gave a very fair value on the trade ins. We had to go out to the dealership about 5 that evening to officially sign everything. I am 58 years have owned about 10 cars in my life this was the best, the easiest and the quickest transaction I have ever had. When we went to the dealership Koon’s Kia of Owings Mills MD. We were introduced to Mike Mabry Finance Director. I don’t think I ever had met a friendly finance director he made you just feel great about the purchase. We were out of there in less than an hour. Record time. Wendy Aston, Koon’s Kia, Tom Little, and Mike Mabry have taken customer satisfaction to a new level and changed the car buying experience in my eyes forever. Not to mention how much we actually love the Kia Sportage, it is solid great turning radius it’s got everything you could image on it. I have to say out of all the SUV’s or Van’s I have owned this takes the cake in my book. Thank you for making this purchases an everlasting great experience. Tom’s Little’s Business card says “We're Gonna Wow YA” that is an understatement If you really do want to have a WOWED EXPERENCE Call Wendy and Tom! I am a customer for life! Jan M Cammiso More

I went online to view the Kia Optima, the Hyundai Sonata and the Toyota Camry. All three cars appeared to meet my expectations for my next new car purchase. Within 24 hours I received an email from Paula a and the Toyota Camry. All three cars appeared to meet my expectations for my next new car purchase. Within 24 hours I received an email from Paula at Koons Kia regarding an appointment date to meet with her and test drive the Optima. Just from the friendly exchange in the email and one phone call, I knew she would make my upcoming visit a pleasurable one! On 06/16/11 I met Paula for the test drive. Right from the start she thoroughly explained the interior, exterior and auto stats (mileage, features,cost, etc.)about the Optima. As we were about to leave the parking lot, another Kia car pulled onto the lot that caught my eye. I inquired and she told me it was a Kia Soul+ and if I wanted I could test drive it after the Optima. I am so glad I took that Soul+ drive! What a sweet ride! However, not as sweet as the people I met that day at Koons Kia. Everybody made me feel so at home and comfortable. Paula knows everything about Koons cars and had no problems sharing the information with me...and that was what I needed no matter how many times I had purchased a car before. After the Soul+ test drive I had completely changed my mind and the Soul+ was the car for me! I love the color, the feel and all of it's features...including the price. Manager Mike Mabry worked the best deal he could for me and was so pleasant doing so, I had almost forgotten I was in a car dealership! (smiles) Jonathan Douglas helped me get my belongings transferred from my old car to my new car...again, one of the most pleasant and kind young man you'd ever want to meet. What else can I say? I will NEVER FORGET this buying experience! Kudos and blessings to all three who helped this little "70 year old" feel like a queen for a day! I'll tell others to make Koons Kia their "first" stop. I drove home in my Kia Soul+ with a smile on my face and I'm still smiling!! Good, honest and kind people make the world go 'round! Love ya, Paula! Keep up the great work you do for KOONS KIA! (C Carter) More

The staff were very professional, courteous and knowledgeable on the features of the vehicle I was interested in purchasing. They were honest and up front with me and answered all my questions. I knowledgeable on the features of the vehicle I was interested in purchasing. They were honest and up front with me and answered all my questions. I felt relaxed and comfortable to purchase something I wanted, and did not feel taken advantage of. I had everything explained to me in language that I could understand and I did not feel pressured to buy any extra dealer packages or insurance etc. The transaction was very smooth and I came out a happy owner of a new-used car. I would definitely recommend this dealer and would happily purchase another car from them. More

I visited Koons Kia of Owings Mills to test drive a Kia Sorrento. We were in the market for a new vehicle, and were looking to upsize. We had our options down to two vehicles, and the Sorrento was one of Sorrento. We were in the market for a new vehicle, and were looking to upsize. We had our options down to two vehicles, and the Sorrento was one of them. Upon walking into the dealership, I met Thomas Little. He was so friendly and personable, that I was immediately at ease. He took me through all the details of the Sorrento, answering all of my questions and more. His knowledge of the vehicle was immpressive. He listened to my concerns about the needs of our very active family, and presented the ways in which the Sorrento could meet those needs. Thomas was so gracious and professional, and I can truly say that it was a pleasure meeting him and working with him during my search for the right vehicle for us. He was always accessible, forthright, and service oriented. He went above and beyond to ensure that I had all the information and experience I needed to make the right choice on a vehicle for my family. I would highly recommend that anyone looking to purchase a Kia, visit Thomas Little and the staff at Kia Owings Mills! More

I have been to a lot of car dealerships over the years. I had a very good experience at Koons. The sale person was nice and made me feel more than a custom. He made me understand everything from start to fin had a very good experience at Koons. The sale person was nice and made me feel more than a custom. He made me understand everything from start to finish. I learned more dealing with Koons than any other dealship. More

The rating that I have given Koon’s Kia, Ownings Mills, MD is based on my experience with the sales representative Thomas Little. During my first contact with Mr. Little, he showed me the utmost respect an MD is based on my experience with the sales representative Thomas Little. During my first contact with Mr. Little, he showed me the utmost respect and displayed a very friendly type of gesture. I was interested in the 2011 Kia Optima model, and he explained in detail, everything about the vehicle from the front bumper to the rear bumper. He impressed me with his relaxed but confident personality. I visited the showroom on several occasions unannounced with different questions and concerns. Each time, Mr. Little took time out of whatever he was involved with to address them. Unlike most car sales persons, he never harassed me on daily or weekly basis to purchase an automobile. The pricing of the vehicle was very competitive even though the vehicle was in high demand. On March 30, 2011, almost six weeks after visiting the dealership for the first time, I purchased a 2011 Kia Optima SX model. I was initially interested in the EX model, however, Mr. Little suggested the SX model based on my previous wants and desires. I am very happy with the SX model and probably would not have been as content with the EX model. Thank you Mr. Little! Based on his thorough knowledge of the vehicle, his outstanding “people personality”, and his enthusiasm with respect to representing Koon’s Kia in a professional matter, I would highly recommend to all of my friends and family ,if interested in a Kia, to visit Mr. Little at Koon’s Kia. More

I bought a 2011 Kia Sportage a week ago and I'm SO glad I decided to buy from this dealer. I never felt hassled or pressured. Jeff did everything he could to make me feel comfortable during my first new ca decided to buy from this dealer. I never felt hassled or pressured. Jeff did everything he could to make me feel comfortable during my first new car purchase. I returned to the dealer yesterday for a follow-up and he remembered exactly who I was (impressive!). Overall, I would highly recommend this dealer and Sales Specialist if you are looking to purchase a new Kia! More

My husband, Sam, and I were not in the market to buy another car, as we had planned to repair our current one. We happened to drive by the Koons Used Car Outlet in Owings Mills, Maryland and saw a 2004 another car, as we had planned to repair our current one. We happened to drive by the Koons Used Car Outlet in Owings Mills, Maryland and saw a 2004 Honda Civic, EX, that caught our eye. It was raining very hard that day on Friday, April 7, 2011, so we decided just to drive around the lot, get out in the rain, and peek into the car. Just curious. We were absolutely impressed by the excellent condition of the car's exterior and interior. It looked like a brand new car. We couldn't believe what we were seeing. Suddenly, Pam McKeown and Jerry Morreaze, Pre-Owned New Sales Personnel, came out and invited us inside to discuss the details of the car's functions, accessories, service history, CarMax info, etc., everything customers needed to know to make an informed purchase decision. They did not use high-pressure tactics generally associated with the negative image of "used car salespersonnel." Their approach, which was professional, warm, and highly informed, relaxed us so that we decided the car was just what we needed. This Honda and Pam and Jerry WOW!ed us as your commercials promise. We have never been treated so warmly and professionally by car salespersonnel. We have already passed out Pam & Jerry's cards to my daughter, brother-in-law, and several friends who are in the market for cars. This dealership deserves all the praise we can give them. They appeared in the rain as "angels" who didn't have to needle us into buying. We were grateful and willing to add the 2004 Honda to our "family." Thanks so much for hiring and/or training such exemplary representatives of the Koons brand name. Gratefully... More

Jeff Scott worked very hard for me. The car I was looking for was barely available and there were not any in Maryland at the time I began looking. Jeff tracked several down and brought one into Koons and now for was barely available and there were not any in Maryland at the time I began looking. Jeff tracked several down and brought one into Koons and now I am riding around in an awesome new CUV. He is honest and not prone to pushing or prodding. More