Koons Kia of Owings Mills

When approached the dealership, I was greeted by Ms. Morgan with a smile and a firm handshake. She was very knowledgeable concerning the cars that were available. I informed her that I was a repeat Ki Morgan with a smile and a firm handshake. She was very knowledgeable concerning the cars that were available. I informed her that I was a repeat Kia customer and wanted to purchase a new Sorento, she immediately begin to show me what automobiles were avaiable for my purchase. She did not push me into a sale nor did she pressure me into buying anything at that time. When I explained to her that I would be purchasing this automobile through MECU, she got Mr. Little who assisted her with the sale. He was very upfront with all the pricing that would be apart of the deal. He was very informative, accommodating, and professional. When there was an issue with getting the necessary paperwork from MECU, Mr. Little was instrumental in assisting me with getting it. Ms. Morgan was even kind enough to transport me to MECU to pick up the paperwork because I had no transportation of my own. It is this kind of attention that makes a customer return to a dealership. With the two of them assisting me, I didn't feel pressured, intimidated, nor overwhelmed. They were the deciding factor in the purchasing of my new Sorrento. I have and will continue to recommend this dealership to others. Their professionalism and courtesy were more than I have ever experienced at a dealership. Kudos to the two of them!! More

Car buying can be very stressful...however not so with Jonathan Douglas!! He was extremely helpful and answered all my questions and gave me very good advice in our decision making. He is always there to Jonathan Douglas!! He was extremely helpful and answered all my questions and gave me very good advice in our decision making. He is always there to help, yet not pushy as so many sales people are. You can count on him to be honest with you as he did with us concerning what we needed in the Sorento. If you are looking for a KIA and are looking for the best salesman.....ask for Jonathan Douglas...you will not regret it. Thank you Wendy Virginia More

This morning around 6:00 I woke up to a flat tire on my new Sportage (apparently running over a nail does that). I called around to several tire dealers and even another Kia dealership in my area. None h new Sportage (apparently running over a nail does that). I called around to several tire dealers and even another Kia dealership in my area. None had my tire in stock and I was told it would take 3-5 business days to get one in. Even though I was 45 minutes away & driving on my spare, I tried Koon's Kia (which is also where I bought my car - GREAT experience!). Mark in the Parts Department spent almost 15 minutes on the phone, calling around, attempting to locate a tire to match. And he finally did! None of the other places I called did anything other than look up my tire on their computer. I then spent the morning playing phone-tag with Bruce in the Service Department. Even though I kept missing his calls, he continued to call back until we got in touch around 1:00. He was able to squeeze me in around 5:00 to change my tire. And I was back on the road by 5:30! Additionally, the price I was quoted over the phone was the exact price I paid (there were no hidden "I-forgot-to-tell-you-about-that-fee" charges). The service here is amazing and the crew goes above and beyond all expectations. This could have been a horrible and inconvenient start to my work week. Instead, the employees at Koon's made sure I was taken care of. Every time I've been to the dealership, I've left so incredibly happy that I made the decision to purchase my car there and I'll continue to go back for my maintenance. Very rarely do I dish out compliments, but this one is well deserved. I can't thank the team at Koon's enough... You guys saved my day! More

I want to thanks Mr.Thomas Little for making my experience in purchasing a Sportage from Koons Kia a pleasure. Also thanking Ms. Rachel Baines for making my financing experience fast and pleasurabl experience in purchasing a Sportage from Koons Kia a pleasure. Also thanking Ms. Rachel Baines for making my financing experience fast and pleasurable. Thank you. More

Great dealership- they don't treat you like an idiot, but with respect... what a joy. They were very straight forward with prices and information. with respect... what a joy. They were very straight forward with prices and information. More

Everyone was friendly & knowledgeable from the manager to the salesman. Thomas worked with us to get the best deal possible. Would recommend them to family and friends. manager to the salesman. Thomas worked with us to get the best deal possible. Would recommend them to family and friends. More

My daughter and I were greeted with a warm welcome by Ms. My daughter and I were greeted with a warm welcome by Ms. Camille the moment we step inside the office. She was very friendly and accomodatin My daughter and I were greeted with a warm welcome by Ms. Camille the moment we step inside the office. She was very friendly and accomodating. She did all the paper works right away. She saw to it that I would be able to buy the right car and fall in love with it.She explained everything about the features of the car and helped me become comfortable driving the new car. When I signed papers with Miss Rachel, Camille and my daughter played UNO. My daughter had fun playing with her. Also my daughter said that Miss Camille's sweet tea was great. I believe that Miss Camille was the best dealer I ever met. Fantastic job Miss Camille and Koons! More

A very friendly and helpful sales experience . I would most definitely recommend this dealership to friends and family . Jonathan Douglas was the sweetest and most helpful sales person that I have ever de most definitely recommend this dealership to friends and family . Jonathan Douglas was the sweetest and most helpful sales person that I have ever dealt with . More

I went on line to search for the KIA Sportage. I had noticed one at a stop light and thought it was really great looking and body style I was looking for. I had heard byword of mouth that Kia had 10 ye noticed one at a stop light and thought it was really great looking and body style I was looking for. I had heard byword of mouth that Kia had 10 year 100,000 mile warranty plus good on gas. So I went on line to search out all the extras I wanted and see if the price was inline and just more information about KIA. Next morning I receive an email from Wendy Aston General Manager Koon’s Kia in Owings Mills. I was really surprised that a General Manager would be emailing me. Wendy and I emailed back and forth a few times and she had Tom Little give me a call. Do to some issues with job and constraints it was not convient for me to actually go to the dealership so they brought the car to my house for a test drive. I was quite impressed to say the least plus we filled out the paper work right in my living room. Tom was so knowledgeable of information about KIA, the Sportage, plus you just felt like you were with family at Sunday dinner. Kia took both of my cars as a trade which really helped for a down payment.I felt they gave a very fair value on the trade ins. We had to go out to the dealership about 5 that evening to officially sign everything. I am 58 years have owned about 10 cars in my life this was the best, the easiest and the quickest transaction I have ever had. When we went to the dealership Koon’s Kia of Owings Mills MD. We were introduced to Mike Mabry Finance Director. I don’t think I ever had met a friendly finance director he made you just feel great about the purchase. We were out of there in less than an hour. Record time. Wendy Aston, Koon’s Kia, Tom Little, and Mike Mabry have taken customer satisfaction to a new level and changed the car buying experience in my eyes forever. Not to mention how much we actually love the Kia Sportage, it is solid great turning radius it’s got everything you could image on it. I have to say out of all the SUV’s or Van’s I have owned this takes the cake in my book. Thank you for making this purchases an everlasting great experience. Tom’s Little’s Business card says “We're Gonna Wow YA” that is an understatement If you really do want to have a WOWED EXPERENCE Call Wendy and Tom! I am a customer for life! Jan M Cammiso More

I went online to view the Kia Optima, the Hyundai Sonata and the Toyota Camry. All three cars appeared to meet my expectations for my next new car purchase. Within 24 hours I received an email from Paula a and the Toyota Camry. All three cars appeared to meet my expectations for my next new car purchase. Within 24 hours I received an email from Paula at Koons Kia regarding an appointment date to meet with her and test drive the Optima. Just from the friendly exchange in the email and one phone call, I knew she would make my upcoming visit a pleasurable one! On 06/16/11 I met Paula for the test drive. Right from the start she thoroughly explained the interior, exterior and auto stats (mileage, features,cost, etc.)about the Optima. As we were about to leave the parking lot, another Kia car pulled onto the lot that caught my eye. I inquired and she told me it was a Kia Soul+ and if I wanted I could test drive it after the Optima. I am so glad I took that Soul+ drive! What a sweet ride! However, not as sweet as the people I met that day at Koons Kia. Everybody made me feel so at home and comfortable. Paula knows everything about Koons cars and had no problems sharing the information with me...and that was what I needed no matter how many times I had purchased a car before. After the Soul+ test drive I had completely changed my mind and the Soul+ was the car for me! I love the color, the feel and all of it's features...including the price. Manager Mike Mabry worked the best deal he could for me and was so pleasant doing so, I had almost forgotten I was in a car dealership! (smiles) Jonathan Douglas helped me get my belongings transferred from my old car to my new car...again, one of the most pleasant and kind young man you'd ever want to meet. What else can I say? I will NEVER FORGET this buying experience! Kudos and blessings to all three who helped this little "70 year old" feel like a queen for a day! I'll tell others to make Koons Kia their "first" stop. I drove home in my Kia Soul+ with a smile on my face and I'm still smiling!! Good, honest and kind people make the world go 'round! Love ya, Paula! Keep up the great work you do for KOONS KIA! (C Carter) More