Koons Kia of Owings Mills

This was the best car buying experience I have ever had. The staff was friendly , knowledgeable and efficient but more than that, they listened to what we wanted and didn't waste our time once they knew we The staff was friendly , knowledgeable and efficient but more than that, they listened to what we wanted and didn't waste our time once they knew we were ready to buy. The entire transaction was done really well. This is the first Kia we have owned but will definitely consider another if it means a chance to work with this dealership again. More

It was an absolute pleasure dealing with Koons of Owings Mills. I made a phone call and was fortunate for Jonathan to be on the other end - 24 hours later I drove home with a new car. From dealing with Jo Mills. I made a phone call and was fortunate for Jonathan to be on the other end - 24 hours later I drove home with a new car. From dealing with Jonathan my Sales Consultant, Al the Manager, and James the Financial consultant my experience couldn't have been better. I dealt with several local dealers (Delaware & PA) and found shopping for a new KIA very painful. Driving to Owings Mills was well worth the trip and I highly recommend the dealership especially Jonathan. More

When approached the dealership, I was greeted by Ms. Morgan with a smile and a firm handshake. She was very knowledgeable concerning the cars that were available. I informed her that I was a repeat Ki Morgan with a smile and a firm handshake. She was very knowledgeable concerning the cars that were available. I informed her that I was a repeat Kia customer and wanted to purchase a new Sorento, she immediately begin to show me what automobiles were avaiable for my purchase. She did not push me into a sale nor did she pressure me into buying anything at that time. When I explained to her that I would be purchasing this automobile through MECU, she got Mr. Little who assisted her with the sale. He was very upfront with all the pricing that would be apart of the deal. He was very informative, accommodating, and professional. When there was an issue with getting the necessary paperwork from MECU, Mr. Little was instrumental in assisting me with getting it. Ms. Morgan was even kind enough to transport me to MECU to pick up the paperwork because I had no transportation of my own. It is this kind of attention that makes a customer return to a dealership. With the two of them assisting me, I didn't feel pressured, intimidated, nor overwhelmed. They were the deciding factor in the purchasing of my new Sorrento. I have and will continue to recommend this dealership to others. Their professionalism and courtesy were more than I have ever experienced at a dealership. Kudos to the two of them!! More

Car buying can be very stressful...however not so with Jonathan Douglas!! He was extremely helpful and answered all my questions and gave me very good advice in our decision making. He is always there to Jonathan Douglas!! He was extremely helpful and answered all my questions and gave me very good advice in our decision making. He is always there to help, yet not pushy as so many sales people are. You can count on him to be honest with you as he did with us concerning what we needed in the Sorento. If you are looking for a KIA and are looking for the best salesman.....ask for Jonathan Douglas...you will not regret it. Thank you Wendy Virginia More

This morning around 6:00 I woke up to a flat tire on my new Sportage (apparently running over a nail does that). I called around to several tire dealers and even another Kia dealership in my area. None h new Sportage (apparently running over a nail does that). I called around to several tire dealers and even another Kia dealership in my area. None had my tire in stock and I was told it would take 3-5 business days to get one in. Even though I was 45 minutes away & driving on my spare, I tried Koon's Kia (which is also where I bought my car - GREAT experience!). Mark in the Parts Department spent almost 15 minutes on the phone, calling around, attempting to locate a tire to match. And he finally did! None of the other places I called did anything other than look up my tire on their computer. I then spent the morning playing phone-tag with Bruce in the Service Department. Even though I kept missing his calls, he continued to call back until we got in touch around 1:00. He was able to squeeze me in around 5:00 to change my tire. And I was back on the road by 5:30! Additionally, the price I was quoted over the phone was the exact price I paid (there were no hidden "I-forgot-to-tell-you-about-that-fee" charges). The service here is amazing and the crew goes above and beyond all expectations. This could have been a horrible and inconvenient start to my work week. Instead, the employees at Koon's made sure I was taken care of. Every time I've been to the dealership, I've left so incredibly happy that I made the decision to purchase my car there and I'll continue to go back for my maintenance. Very rarely do I dish out compliments, but this one is well deserved. I can't thank the team at Koon's enough... You guys saved my day! More

I want to thanks Mr.Thomas Little for making my experience in purchasing a Sportage from Koons Kia a pleasure. Also thanking Ms. Rachel Baines for making my financing experience fast and pleasurabl experience in purchasing a Sportage from Koons Kia a pleasure. Also thanking Ms. Rachel Baines for making my financing experience fast and pleasurable. Thank you. More

Great dealership- they don't treat you like an idiot, but with respect... what a joy. They were very straight forward with prices and information. with respect... what a joy. They were very straight forward with prices and information. More

Everyone was friendly & knowledgeable from the manager to the salesman. Thomas worked with us to get the best deal possible. Would recommend them to family and friends. manager to the salesman. Thomas worked with us to get the best deal possible. Would recommend them to family and friends. More

My daughter and I were greeted with a warm welcome by Ms. My daughter and I were greeted with a warm welcome by Ms. Camille the moment we step inside the office. She was very friendly and accomodatin My daughter and I were greeted with a warm welcome by Ms. Camille the moment we step inside the office. She was very friendly and accomodating. She did all the paper works right away. She saw to it that I would be able to buy the right car and fall in love with it.She explained everything about the features of the car and helped me become comfortable driving the new car. When I signed papers with Miss Rachel, Camille and my daughter played UNO. My daughter had fun playing with her. Also my daughter said that Miss Camille's sweet tea was great. I believe that Miss Camille was the best dealer I ever met. Fantastic job Miss Camille and Koons! More