Koons Kia of Owings Mills

Thomas and Rachel were very honest and easy to work with. I spoke with several other dealers before purchasing my new KIA and they were by far the most direct and honest. I would certainly recommend them t I spoke with several other dealers before purchasing my new KIA and they were by far the most direct and honest. I would certainly recommend them to anyone. More

Paula and all the staff at Koons were very freindly and knowledgeable. I felt very comfortable in the dealership and working with the staff. I would recommend this dealer. I am also very pleased with the c knowledgeable. I felt very comfortable in the dealership and working with the staff. I would recommend this dealer. I am also very pleased with the car I purchased. More

I bought a new Kia that I love. Jonathan my sales person way very nice, and he went out of his way to get the exact vehicle I wanted. I have nothing bad to say about him, if you decide to buy from Koons, as way very nice, and he went out of his way to get the exact vehicle I wanted. I have nothing bad to say about him, if you decide to buy from Koons, ask for him. He is simply amazing! As for the rest of my experience, well that is a different story. I thought I was trading in my old car, but 2 months after my deal was made, I found out my old car was never paid off. I Called and was told that a "trade in" does not mean a pay off, and that it was " a slip of the finger" in my contract that the pay off wasnt in it. But instead of fixing the problem, this was somehow my fault and I would have to recontract at a higher price and drop some extra options I chose. They could "eat" $2,600 and I would have to recontract the remaining for there "slip of the finger". As for my old car, they had already sold it and was no longer on the lot. I still do not know how this was done legally because I still owned the car and the title was still in my name. I was told they would see what else they could do and they would get back to me. The day I was supposed to hear from them, I never did and the person I spoke to was not in the office that day. A few days later they called me with the same deal and would not consider any other negotiation. 3 weeks have past since these phone calls. I have yet to hear from them. After getting a laywer, Kia Corp. the Maryland General Attorneys office, and the MVA involved they have finally paid off my old car. They never called to tell me about the pay off, however I had to recieve a letter in the mail from my old bank confirming this. In the mean time I have found my old car, with somebody driving around with temp tags while I still owned the vehicle. Once again, how is this legal? I would not and will not ever be going back to this dealer again. After the run around I recieved and different companys I had to contact and get involved to finally resolve their mistake, getting this new vehicle was more trouble than it was worth. They do not fix their mistakes or work with you as they should. Stay away from them and there "SLIP OF FINGER". More

Camille was extremely helpful and courteous in the car buying experience. She deserves the highest rating as well as the chance to help other car buyers like me, so that they can experience her great serv buying experience. She deserves the highest rating as well as the chance to help other car buyers like me, so that they can experience her great service. More

I recently incurred damage to my car and I was in need of a new vehicle. I live on the Maryland eastern shore, therefore I searched the local area for a Kia Sportage LX, but I was unable to locate the model a new vehicle. I live on the Maryland eastern shore, therefore I searched the local area for a Kia Sportage LX, but I was unable to locate the model that I wanted, in the price range that I needed it to be. I contacted dealerships in my local area and neighboring Delaware, however they were unable to assist me. During my internet search for a dealership, I discovered Koons Kia, in Owings Mills, Maryland. I contacted the dealership and my first contact was with Wendy, the manager. She asserted that they would work with me and she assigned Thomas Little to assist me. Thomas actually located a Kia Sportage for me, and Koons Kia was able to make an offer at a percentage rate that was 7% below the rate offered by a previous dealer, and 1% lower than my credit union offered. In addition, I received a $750.00 rebate for having completed my college degree within the past 24 months. Since my 2012 Kia Sportage is currently in transit, I was given a loaner vehicle to use until my new vehicle arrives. Since I reside on the eastern shore, approximately 80 miles from the dealership, when my vehicle arrives at the dealership, it will be delivered to me at my residence on the eastern shore. My entire experience with Koons Kia was superb. I highly recommend them to anyone in the market for a new Kia vehicle. TVA More

The salesman Jonathan was most helpful. Even after I changed my mind on the type of vehicle I wanted, he was more than obliging, nothing was too much trouble. I was given a great price on my trade in a changed my mind on the type of vehicle I wanted, he was more than obliging, nothing was too much trouble. I was given a great price on my trade in and a good price on the Kia Optima Hybrid that I purchased. I have no hesitation in recommending the dealer and the salesman. More

I really felt the sales associates worked hard to find what I wanted. I have been to several other Kia dealers and I never felt they really looked for what I was hoping to get; they just tried to sell me what I wanted. I have been to several other Kia dealers and I never felt they really looked for what I was hoping to get; they just tried to sell me what was on their lot. Here, on the other hand, they listened to my criteria, helped me to refine my "essential" list and come up with the best choice for what I was looking for. Also, I am not very fluent when "speaking car" and the sales associates took time to explain everything I didn't understand. They wanted to make sure I knew what I was signing, why it was important, and what my options were. The financing associates were also extremely helpful. This is my first car and they spoke slowly so I could keep up, explained what all my options were as well as what they really meant for me in the future. All in all, I had a great experience from the moment I walked into the store to when I walked out. Everyone I came across was courteous and helpful. I will definitely recommend this no hassle store to friends and family. More

This was the best car buying experience I have ever had. The staff was friendly , knowledgeable and efficient but more than that, they listened to what we wanted and didn't waste our time once they knew we The staff was friendly , knowledgeable and efficient but more than that, they listened to what we wanted and didn't waste our time once they knew we were ready to buy. The entire transaction was done really well. This is the first Kia we have owned but will definitely consider another if it means a chance to work with this dealership again. More

It was an absolute pleasure dealing with Koons of Owings Mills. I made a phone call and was fortunate for Jonathan to be on the other end - 24 hours later I drove home with a new car. From dealing with Jo Mills. I made a phone call and was fortunate for Jonathan to be on the other end - 24 hours later I drove home with a new car. From dealing with Jonathan my Sales Consultant, Al the Manager, and James the Financial consultant my experience couldn't have been better. I dealt with several local dealers (Delaware & PA) and found shopping for a new KIA very painful. Driving to Owings Mills was well worth the trip and I highly recommend the dealership especially Jonathan. More