Koons Kia of Owings Mills

After spending 90 minutes @ Nationwide Kia in Timonium, MD listening to a laundry list of excuses on why they couldn't deliver on a new Kia Optima with the price that was quoted in no less than 14 emails b MD listening to a laundry list of excuses on why they couldn't deliver on a new Kia Optima with the price that was quoted in no less than 14 emails between myself, the internet sales rep, and the sales manager, I left the dealership in a bad mood and headed to my 'back-up' plan that was Koons Kia in Owings Mills. The level of trust, service, and profissionalism between the two dealerships was night/day. I was given a price that was negotiated through email, never had any "back and forth" with the sales manger to haggle and actually never dealt with anyone except our sales rep (Paula) and ultimately the finance person who was also incredibly nice... From the time we walked in until the time the deliver was complete, including the trade-in of our existing car, everything, including financing was completed and we were on the road in right around 90 minutes. I commented to my wife that I should have trusted the dealership that explained everything and was honest over the 'chop shop' that is Nationwide Kia that quoted a price (many times; and confirmed the exact car many many times) and tried the play the classic shell-game when I arrived to close the deal~ A HUGE Thank-You to the sales manager Wendy Aston and her team at Koons Kia/Volvo in Owings Mills for everything they did, including staying and working hard well after closing time to get us our new car... Hope it's a great holiday and I'll be sure to let everyone know about both our experience with you, as well as the one with 'the other guys' up in Towson! Thanks, JB. More

Had a great experience at Koon's Kia. Paula and the rest of the staff was extremely helpful, knowledgeable, courteous, and friendly. We had a less than pleasant experience at another local Kia dealership b of the staff was extremely helpful, knowledgeable, courteous, and friendly. We had a less than pleasant experience at another local Kia dealership but we couldn't be more pleased with Koon's. This is how buying a car should be done! More

Jonathan Douglas approach my family and gave us his full attention. We are a young family looking to purchase a van; he did not pass us over -- as other dealerships had --due to age. I knew what we wanted attention. We are a young family looking to purchase a van; he did not pass us over -- as other dealerships had --due to age. I knew what we wanted and I told Jonathan I was looking for a good deal. He said "I can probably make you a great deal today", I was VERY skeptical; however, we walked away with a GREAT deal on the van (he was right and congratulated him on winning over a very cynical car buyer). I was armed with all the Edmund's, KBB's, and internet numbers ready for them to "sales" talk me into stuff I didn't want. IT DIDN'T HAPPEN. Between Jonathan being upfront and his sales manager working the financing magic, we walked away with (including rebates to be fair) far below invoice for the vehicle and an amazingly good number on the trade-in (knowing that trade-ins are where you normally get screwed). We are very happy and would definitely use Koon's again, specifically Jonathan. More

Koons of Owings Mills was very easy to deal . I never need to leave my house the entire deal was workout from my house via email. They even delivered the car to my house. Great service door to door. need to leave my house the entire deal was workout from my house via email. They even delivered the car to my house. Great service door to door. More

I needed a new car because my old car started leaking water and it was a really rainy week; I had an inch of water in the bottom of my car. I researched cars online and found one that interested me, so water and it was a really rainy week; I had an inch of water in the bottom of my car. I researched cars online and found one that interested me, so I sent an e-mail inquiry. Koons at Owings Mills called me back in less than 5 minutes and were able to schedule a test drive that evening. When I arrived, I didn't have to wait at all to try the car. After my research, I knew it was exactly what I wanted, so I made the purchase. They were able to give me a better financing rate than my preapproval (through my bank) and even offered a warranty though the car had almost 100,000 miles on it. After the purchase, they insisted that I drive my new car home and cleaned out the water and mold from my old car before my agent, Camille, delivered it the 30 miles to my house. They were very nice, professional, and took care of me far above and beyond my expectations. More

I was fully impressed with the entire experience at Koons Kia in Owings Mills during my purchase. The salesman, Mr. Terrill Wiley was most friendly and with his calm demeanor set me at ease with the whole pr Kia in Owings Mills during my purchase. The salesman, Mr. Terrill Wiley was most friendly and with his calm demeanor set me at ease with the whole process. He was very informative about every detail of the Kia Optima and thoroughly answered all my questions. The Sales Manager was very friendly and helpful. Additionally, the Finance rep, Mr. Mabry made all the paperwork easy to understand, and moved us through it very expeditiously. I will highly recommend this dealership and the personnel to all of my friends and family. They state that they want to make this easy for you and that is exactly what they delivered. More

Jonathan represented Koons Kia with upmost professionalism. He demonstrated outstanding product knowledge and customer service. We have visited several Kia dealerships in Delaware, Maryland an professionalism. He demonstrated outstanding product knowledge and customer service. We have visited several Kia dealerships in Delaware, Maryland and Virginia. Jonathan surpased them all. I sold cars for sevral years in the 80's and one thing is still true today; people are not shopping for cars. When most people enter your delaership they already know what they want. They are looking for a salesperson who listens to them. Basically they are shopping for sales person, not a car. The Koons company should keep a close eye on this young man, there may be a managment position in his future! More

Jonathan Douglas offered to bring a Kia Sorento to my home about 6 miles from the dealership so I could test drive the car. I was impressed immediately with Koons desire to get my business. Jonathan wa home about 6 miles from the dealership so I could test drive the car. I was impressed immediately with Koons desire to get my business. Jonathan was friendly and mature beyond his young years. He was respectful, polite, and made the new car buying experience a pleasure. The Koons service area is recently refurbished and makes a good first impression. The dealership is nicely situated to serve the northwest Baltimore market and is easy to get to from the Beltway and Owings Mills, Pikesville and Randallstown area. The car I wanted was in stock with the options I wanted. The trade in on my used car was fair. The Kia Motor buyer enhancements, rebates, interest rates were superior (at least through Oct 31, 2011). Rachel Barnes, the finance person, was professional, cheerful, and polite. She didn't pressure to buy the "extras" services, but politely reviewed them and moved on if I declined. Overall, I very good shopping experience. More

I purchased a vehicle on July 30th from Camille Vigille. I was definiitely given WOW service that I will never forget. I had just moved to the area and called the dealership for information. Not only did C I was definiitely given WOW service that I will never forget. I had just moved to the area and called the dealership for information. Not only did Camille provide me with all the information I needed, but she drove 50 miles to come and get me from Washington, DC and allowed me to get one heck of a test drive back to Owings Mills and then even fed me once I got back to the dealership! Not only is she knowledgable and professional, but Camille is friendly, engaging, caring, well informed and clearly enjoys what she does. Rachel Barnes who took care of my loan documents also gave superb service along with Jerry Moriel to ensure that I got the best rate and lowest payment possible. I have told at least 10 people about my service at Koons Kia of Owings Mills and have fond memories when I think of my move to the area and my car purchase. Thanks so much to an awesome team! More

Awesome buyin experience, darrin stayed in contact with me over oersonal text message while we worked the deal over a number of days. Very good job me over oersonal text message while we worked the deal over a number of days. Very good job More