Koons Kia of Owings Mills

I needed a new car because my old car started leaking water and it was a really rainy week; I had an inch of water in the bottom of my car. I researched cars online and found one that interested me, so water and it was a really rainy week; I had an inch of water in the bottom of my car. I researched cars online and found one that interested me, so I sent an e-mail inquiry. Koons at Owings Mills called me back in less than 5 minutes and were able to schedule a test drive that evening. When I arrived, I didn't have to wait at all to try the car. After my research, I knew it was exactly what I wanted, so I made the purchase. They were able to give me a better financing rate than my preapproval (through my bank) and even offered a warranty though the car had almost 100,000 miles on it. After the purchase, they insisted that I drive my new car home and cleaned out the water and mold from my old car before my agent, Camille, delivered it the 30 miles to my house. They were very nice, professional, and took care of me far above and beyond my expectations. More

I was fully impressed with the entire experience at Koons Kia in Owings Mills during my purchase. The salesman, Mr. Terrill Wiley was most friendly and with his calm demeanor set me at ease with the whole pr Kia in Owings Mills during my purchase. The salesman, Mr. Terrill Wiley was most friendly and with his calm demeanor set me at ease with the whole process. He was very informative about every detail of the Kia Optima and thoroughly answered all my questions. The Sales Manager was very friendly and helpful. Additionally, the Finance rep, Mr. Mabry made all the paperwork easy to understand, and moved us through it very expeditiously. I will highly recommend this dealership and the personnel to all of my friends and family. They state that they want to make this easy for you and that is exactly what they delivered. More

Jonathan Douglas offered to bring a Kia Sorento to my home about 6 miles from the dealership so I could test drive the car. I was impressed immediately with Koons desire to get my business. Jonathan wa home about 6 miles from the dealership so I could test drive the car. I was impressed immediately with Koons desire to get my business. Jonathan was friendly and mature beyond his young years. He was respectful, polite, and made the new car buying experience a pleasure. The Koons service area is recently refurbished and makes a good first impression. The dealership is nicely situated to serve the northwest Baltimore market and is easy to get to from the Beltway and Owings Mills, Pikesville and Randallstown area. The car I wanted was in stock with the options I wanted. The trade in on my used car was fair. The Kia Motor buyer enhancements, rebates, interest rates were superior (at least through Oct 31, 2011). Rachel Barnes, the finance person, was professional, cheerful, and polite. She didn't pressure to buy the "extras" services, but politely reviewed them and moved on if I declined. Overall, I very good shopping experience. More

Jonathan represented Koons Kia with upmost professionalism. He demonstrated outstanding product knowledge and customer service. We have visited several Kia dealerships in Delaware, Maryland an professionalism. He demonstrated outstanding product knowledge and customer service. We have visited several Kia dealerships in Delaware, Maryland and Virginia. Jonathan surpased them all. I sold cars for sevral years in the 80's and one thing is still true today; people are not shopping for cars. When most people enter your delaership they already know what they want. They are looking for a salesperson who listens to them. Basically they are shopping for sales person, not a car. The Koons company should keep a close eye on this young man, there may be a managment position in his future! More

I purchased a vehicle on July 30th from Camille Vigille. I was definiitely given WOW service that I will never forget. I had just moved to the area and called the dealership for information. Not only did C I was definiitely given WOW service that I will never forget. I had just moved to the area and called the dealership for information. Not only did Camille provide me with all the information I needed, but she drove 50 miles to come and get me from Washington, DC and allowed me to get one heck of a test drive back to Owings Mills and then even fed me once I got back to the dealership! Not only is she knowledgable and professional, but Camille is friendly, engaging, caring, well informed and clearly enjoys what she does. Rachel Barnes who took care of my loan documents also gave superb service along with Jerry Moriel to ensure that I got the best rate and lowest payment possible. I have told at least 10 people about my service at Koons Kia of Owings Mills and have fond memories when I think of my move to the area and my car purchase. Thanks so much to an awesome team! More

Awesome buyin experience, darrin stayed in contact with me over oersonal text message while we worked the deal over a number of days. Very good job me over oersonal text message while we worked the deal over a number of days. Very good job More

Jonathan really knew the Kia Sportage. My husband and I were impressed with his knowledge of the car, and his honesty in answering our questions. He was patient and friendly and really made the whole proce were impressed with his knowledge of the car, and his honesty in answering our questions. He was patient and friendly and really made the whole process quite easy. It's been 7 years since we purchased a car and we did not plan on buying a new car when we woke up Saturday morning. My husband just wanted to "see what's out there" and now it is out there...in our driveway! It's a beautiful car and has just enough bells and whistles for us older drivers, and seems easy enough to operate. Jonathan is an excellent sales rep and his enthusiasm for what he does showed. Rachel Barnes was completely thorough, and patient as well, as we navigated the final paperwork. She understood that we were a bit overwhelmed and her friendliness really helped to put us more at ease. More

We drove from Harford county to Baltimore county because they stated online and in person that they had a vehicle we would be interested in. The sales person greeted us in the drive way and went over the en they stated online and in person that they had a vehicle we would be interested in. The sales person greeted us in the drive way and went over the entire vehicle with us. The manager and sales person gave us best deal in Maryland. More

This was my third and most satisfying car buying experience. Upon entering the dealer I was immediately greeted and referred to Jonathan Douglas, I knew specifically which vehicle I was interested i experience. Upon entering the dealer I was immediately greeted and referred to Jonathan Douglas, I knew specifically which vehicle I was interested in, and Mr Douglas seemed to have done his homework because there was not a question I could ask about the vehicle that he did not know the answer to. I had my heart set on the 2011 Optima and they made sure I was able to drive away as a new and satisfied customer. More

we felt very comfortable with everyone in this dealership, they should definatley be awarded on customer service, it was a friendly environment and nothing felt forced. i will definatley recommend dealership, they should definatley be awarded on customer service, it was a friendly environment and nothing felt forced. i will definatley recommend this dealership. More