Koons Kia of Owings Mills

I went into Koons Kia of Owings Mills looking just to test drive a new 2012 Kia Optima and walked out with the new car of my dreams. My sales associtae Johnanthan was wonderful he was very knowledgeable test drive a new 2012 Kia Optima and walked out with the new car of my dreams. My sales associtae Johnanthan was wonderful he was very knowledgeable about the car and was able to answer all my questions. The customer service was great and would recommend anyone who is looking for a new car to go there. More

This was a low pressure dealership that took the time to understand my needs and wants. They even looked far and wide for the vehicle I was looking for and had it re-routed from another dealership from the understand my needs and wants. They even looked far and wide for the vehicle I was looking for and had it re-routed from another dealership from the factory, so I could look at it, test drive it and buy it. They are one of the best car dealerships I have dealt with thus far in my car buying experience. More

Our first experience with Koons Kia in Owings Mills was for a test drive only. We were not only impressed with the car, but also the friendliness, courtesy, and professional competence of everyone we dealt for a test drive only. We were not only impressed with the car, but also the friendliness, courtesy, and professional competence of everyone we dealt with. After the test drive, we were contacted a few times by the Koons staff to see where we stood in our process, and when I explained that we "weren't quite there yet", there was absolutely no pressure. Once we decided that the Kia Optima was the car we wanted, we returned to Koons and were again impressed by the level of professionalism in all aspects of the transaction, from Darrin Bethea (our sales rep), to Rachel Barnes (the finance officer), and everyone in between. At no time did we feel anything less than full comfort in negotiating and talking to the staff at Koons. We were able negotiate a good price, including more for my trade-in than CarMax would have given us, and drove away tired but absolutely satisfied. Our kudos to all the staff at Koons Kia Owings Mills. I would highly recommend this dealership to anyone interested in a fair deal on a new Kia. More

Had a great experience at Koon's Kia. Paula and the rest of the staff was extremely helpful, knowledgeable, courteous, and friendly. We had a less than pleasant experience at another local Kia dealership b of the staff was extremely helpful, knowledgeable, courteous, and friendly. We had a less than pleasant experience at another local Kia dealership but we couldn't be more pleased with Koon's. This is how buying a car should be done! More

After spending 90 minutes @ Nationwide Kia in Timonium, MD listening to a laundry list of excuses on why they couldn't deliver on a new Kia Optima with the price that was quoted in no less than 14 emails b MD listening to a laundry list of excuses on why they couldn't deliver on a new Kia Optima with the price that was quoted in no less than 14 emails between myself, the internet sales rep, and the sales manager, I left the dealership in a bad mood and headed to my 'back-up' plan that was Koons Kia in Owings Mills. The level of trust, service, and profissionalism between the two dealerships was night/day. I was given a price that was negotiated through email, never had any "back and forth" with the sales manger to haggle and actually never dealt with anyone except our sales rep (Paula) and ultimately the finance person who was also incredibly nice... From the time we walked in until the time the deliver was complete, including the trade-in of our existing car, everything, including financing was completed and we were on the road in right around 90 minutes. I commented to my wife that I should have trusted the dealership that explained everything and was honest over the 'chop shop' that is Nationwide Kia that quoted a price (many times; and confirmed the exact car many many times) and tried the play the classic shell-game when I arrived to close the deal~ A HUGE Thank-You to the sales manager Wendy Aston and her team at Koons Kia/Volvo in Owings Mills for everything they did, including staying and working hard well after closing time to get us our new car... Hope it's a great holiday and I'll be sure to let everyone know about both our experience with you, as well as the one with 'the other guys' up in Towson! Thanks, JB. More

Jonathan Douglas approach my family and gave us his full attention. We are a young family looking to purchase a van; he did not pass us over -- as other dealerships had --due to age. I knew what we wanted attention. We are a young family looking to purchase a van; he did not pass us over -- as other dealerships had --due to age. I knew what we wanted and I told Jonathan I was looking for a good deal. He said "I can probably make you a great deal today", I was VERY skeptical; however, we walked away with a GREAT deal on the van (he was right and congratulated him on winning over a very cynical car buyer). I was armed with all the Edmund's, KBB's, and internet numbers ready for them to "sales" talk me into stuff I didn't want. IT DIDN'T HAPPEN. Between Jonathan being upfront and his sales manager working the financing magic, we walked away with (including rebates to be fair) far below invoice for the vehicle and an amazingly good number on the trade-in (knowing that trade-ins are where you normally get screwed). We are very happy and would definitely use Koon's again, specifically Jonathan. More

Koons of Owings Mills was very easy to deal . I never need to leave my house the entire deal was workout from my house via email. They even delivered the car to my house. Great service door to door. need to leave my house the entire deal was workout from my house via email. They even delivered the car to my house. Great service door to door. More

I needed a new car because my old car started leaking water and it was a really rainy week; I had an inch of water in the bottom of my car. I researched cars online and found one that interested me, so water and it was a really rainy week; I had an inch of water in the bottom of my car. I researched cars online and found one that interested me, so I sent an e-mail inquiry. Koons at Owings Mills called me back in less than 5 minutes and were able to schedule a test drive that evening. When I arrived, I didn't have to wait at all to try the car. After my research, I knew it was exactly what I wanted, so I made the purchase. They were able to give me a better financing rate than my preapproval (through my bank) and even offered a warranty though the car had almost 100,000 miles on it. After the purchase, they insisted that I drive my new car home and cleaned out the water and mold from my old car before my agent, Camille, delivered it the 30 miles to my house. They were very nice, professional, and took care of me far above and beyond my expectations. More

I was fully impressed with the entire experience at Koons Kia in Owings Mills during my purchase. The salesman, Mr. Terrill Wiley was most friendly and with his calm demeanor set me at ease with the whole pr Kia in Owings Mills during my purchase. The salesman, Mr. Terrill Wiley was most friendly and with his calm demeanor set me at ease with the whole process. He was very informative about every detail of the Kia Optima and thoroughly answered all my questions. The Sales Manager was very friendly and helpful. Additionally, the Finance rep, Mr. Mabry made all the paperwork easy to understand, and moved us through it very expeditiously. I will highly recommend this dealership and the personnel to all of my friends and family. They state that they want to make this easy for you and that is exactly what they delivered. More

Jonathan represented Koons Kia with upmost professionalism. He demonstrated outstanding product knowledge and customer service. We have visited several Kia dealerships in Delaware, Maryland an professionalism. He demonstrated outstanding product knowledge and customer service. We have visited several Kia dealerships in Delaware, Maryland and Virginia. Jonathan surpased them all. I sold cars for sevral years in the 80's and one thing is still true today; people are not shopping for cars. When most people enter your delaership they already know what they want. They are looking for a salesperson who listens to them. Basically they are shopping for sales person, not a car. The Koons company should keep a close eye on this young man, there may be a managment position in his future! More