Koons Kia of Owings Mills

Called on a Thursday (July 2013 ) to trying to locate a specific Kia Sportage. I spoke with Johnathan Douglas, gave him the specifics of the vehicle I was looking for. He said he would get right back to me specific Kia Sportage. I spoke with Johnathan Douglas, gave him the specifics of the vehicle I was looking for. He said he would get right back to me. 2013 lx fwd twilight blue with the convenience package option only.i explained the deal I had with Hertrich Kia,here in Easton ,md, but I really wanted the blue. Johnathan called me back,advised me he had that exact vehicle, and could match the price or do better. We arranged to be at the dealership Sat am between 10-12. We took the 80 mile drive to Owings Mills, and Johnathan called while e route to confirm we were coming. I asked if the vehicle was there,he said it was in a lot approx. 30 miles from them and it will be "no problem" . I did express my concern and asked if he could have it on the lot when we arrive. We said policy was to negotiate then pick up the car. I told him we were uncomfortable going so far with out the vehicle being on the property. Johnathan said," I never do this but I give you my word,we have your car and it it's all good,no problems." I called back to make sure it was an automatic transmission, he said," yes, I have your exact car,don't worry,my manager wants to talk with you but he's on the phone to just confirm there is no problem and to give you his word and not to worry" After arriving we haggled for the Sportage I came for. He kept trying to sell me a silver AWD sportage which I did not want. I told him I was not interested in the silver ,I specifically requested about the blue. Again he came back with a price on the Silver,which had more options and was out of my price range. Again, he tried after speaking to someone each time. Finally the sales manager came over and tried to sell us the silver Kia again. I said to him, I'm here for the Blue Sportage only. He then said," I can't get it, we don't have it, I just got off the phone with the dealer who has it and they won't release it " They knew I was coming the day before,but chose to call the dealer after I refused the Silver . We did go to the Kia dealer in Laurel,who had the blue Sportage, and was told by the Manager, that he never received any phone call from them, as he would know because he takes all requests. They were very deceitful , and dishonest . More

Great experience. They worked with me and helped me to stay within budget!i love my new kia! Well done. Would recommend this dealership to friends and family. stay within budget!i love my new kia! Well done. Would recommend this dealership to friends and family. More

Went to Kia of Owings Mills after visiting Westminster Kia and Jones Kia.....Kia of Owings Mills was a great experience, for both myself and my wife. Our salesman, JD, (John Douglas), was very knowledgeab Kia and Jones Kia.....Kia of Owings Mills was a great experience, for both myself and my wife. Our salesman, JD, (John Douglas), was very knowledgeable of our Kia, and he was very nice and trustworthy as well. He made us at ease and was very easy to work with. I can't recall everyones names there but Jay and Salem were also great, as were everyone we came across at the dealership. If you want a Kia, you can't go wrong up at Kia of Owings Mills. More

Customer Service was AMAZING I came to this dealer looking for a used reliable car that had great gas mileage. The customer service was excellent there was no haggling or pressure to purchase a vechil looking for a used reliable car that had great gas mileage. The customer service was excellent there was no haggling or pressure to purchase a vechile. I was able to take my time and look around my questions were answered, the prices were very reasonable, I purchased a 09 Nissan Altima that had great mileage. The company offered a great deal on the warranty I strongly recommend this dealer for used/new car purchases. I walked out happy with financing and a great car smiling now. Thanks Koons Dannielle C. More

I went in for service and was helped by Bruce Silvers and the tech Charles Boecker. All of the staff were friendly and Bruce completely exceeded my expectations in customer service. Bothe he and Charles were the tech Charles Boecker. All of the staff were friendly and Bruce completely exceeded my expectations in customer service. Bothe he and Charles were friendly, knowledgeable and professional. I have dealt with the sales team previously and they were also great, especially the manager Mike Yoon. I highly recommend this dealership and if you're in for service, Bruce is fantastic! More

I went to Koons Kia of Owings Mills after enduring six hours at another Kia dealership only to leave after poor treatment. From the minute I walked into Koons Kia, the staff were friendly and accommodatin hours at another Kia dealership only to leave after poor treatment. From the minute I walked into Koons Kia, the staff were friendly and accommodating. Jonathan D walked me through every step of the process and his team worked to provide me with a car that fit within my budget. Jonathan was extremely knowledgeable about the cars and dedicated to making sure his customers are comfortable and happy. Mike M and team were awesome with making sure the financing fit within my budget. They provided me with honest feedback throughout the process--an important step for a female who went in to purchase a car alone. Couldn't be happier with my car and the team at Koons Kia really redeemed the Kia brand for me after an awful experience prior to walking into their dealership. If you are in the market for a new car, you'd be stupid not to swing by this dealership and meet the team. More

I did not feel any pressure when I walked into Koons Kia. The staff was very polite from the first meeting with them. It actually took me a few months to finally make the purchase, and they remembered me w The staff was very polite from the first meeting with them. It actually took me a few months to finally make the purchase, and they remembered me when I came back in. I would recommend Koons Kia and their fine vehicles to anybody who is looking for a car. More

I had a great experience at Kia Koons in Owings Mills. Jonathan provided me with wonderful customer service and a great attitude. He is extremely knowledgeable about all the features the Kia automobile of Jonathan provided me with wonderful customer service and a great attitude. He is extremely knowledgeable about all the features the Kia automobile offers to the consumer. I love my new 2012 Kia Forte. My friends and family love it too. I highly recommend Jonathan to others out there looking to buy a car. More

Thanks Jonathan for providing me with great customer service and pricing on my brand new Kia Optima EX! Driving all the way from Waldorf, MD to the dealership in Owings Mills was definitely worth it. KO service and pricing on my brand new Kia Optima EX! Driving all the way from Waldorf, MD to the dealership in Owings Mills was definitely worth it. KOONS has great cars and service. It didn't take too long to find the car I wanted at a price I could live with. More importantly it didn't take all day like at some dealerships I've been too in the past. No complaints! I will recommend them to everyone. More

I bought a new KIA Sportage on July 4th. Our local KIA dealership in Westminster was closed for the holiday so we decided to come down to Owings Mills. Johnathan Carr was our sales associate. He was so k dealership in Westminster was closed for the holiday so we decided to come down to Owings Mills. Johnathan Carr was our sales associate. He was so kind and friendly. Johnathan went way above and beyond to make it possible for me to drive my new vehicle home on the day we signed the papers. After the papers were signed and Johnathan had the car all ready to roll off the showroom floor (he had it so shiny) there was a problem discovered! Some problem with a fuse-are you kidding? I am all excited to get into my new car and drive it home! I was told that since it was a holiday the tech crew was not available to look at it-I would have to take another car home-then trade it later. So we head home without the car. As we get 15 mins. away I get a call on my cell. It is Johnathan calling-he discovered the problem and fixed it-he was bringing my car to me! In the end I did get to bring my new car home that night. It was already after closing time-plus it was a holiday-but Johnathan brought the car to us. This really meant a lot to me. He genuinely cared about us, something that you don't find very often. I would never have taken the time to write this review-I never do this, but Johnathan deserves to have this good review come his way! I appreciated his service to us and recommend him to others. More