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Koons Kia of Owings Mills

Owings Mills, MD

Overview
Reviews
Vehicles
3.3
197 Reviews
Call Dealership (443) 550-7095

9610 Reisterstown Rd

Owings Mills, MD

21117

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Showing 197 reviews

March 19, 2025

This will be my last time visiting this dealership for any reason. I will take my car to a different dealership for any further work, and I will not be returning to buy my next vehicle. At one service app More

by Thom M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha
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Mar 22, 2025 -

Koons Kia of Owings Mills responded

Thom, I'm truly sorry to hear about your disappointing experiences with our service department. We strive for excellence and it's clear we fell short in this instance. I would appreciate the opportunity to discuss these issues further and work toward a resolution that restores your trust in us. Please feel free to reach out at your convenience. Thank you, Matt Honeycutt - Service Manager - mhoneycutt@koons.com

February 27, 2025

Staff was comforting, patient and explained everything so that I could understand. The time I entered for service until I was released was a little over an hour. More

by athump19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I am so sorry but I don't remember the female that helped with my service.
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Feb 27, 2025 -

Koons Kia of Owings Mills responded

We're delighted to hear that our team at Koons Kia of Owings Mills provided a comforting and efficient service experience. Thank you for sharing your feedback, and we look forward to assisting you again in the future!

February 02, 2025

It was fine. m m m m m m m m m m m m m m m More

by bottom_58_limes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Mullins
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Feb 04, 2025 -

Koons Kia of Owings Mills responded

Thank you for stopping by to share a positive review of Koons Kia of Owings Mills!

November 09, 2024

One of the worst buying experience I have ever had. I had my windshield replaced on my brand new car and I didn't like it. My salesman Javon Page ghosted me after couple of days of selling me the car. More

by roberthjkim
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Javon Page
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September 27, 2024

On time, quick,and efficient. They texted me while the work was going on and again when my car was ready. More

by miltlitz53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Silvers
Report | Print
Sep 27, 2024 -

Koons Kia of Owings Mills responded

Thank you for sharing your experience! We're glad to hear our team at Koons Kia of Owings Mills provided timely and efficient service. We appreciate your feedback!

August 16, 2024

Scheduling was easy and available at a convenient time. The service contact got the work started quicky and completed ahead of the estimated time. Very pleased. More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kent Kelley
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Aug 16, 2024 -

Koons Kia of Owings Mills responded

We're delighted to hear that scheduling and service were convenient and efficient at Koons Kia of Owings Mills. Thanks for sharing your positive experience!

August 03, 2024

I have been a customer with Koons for many years and service is 👍 great always. More

by levenia Ryce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Mullins
Report | Print
Aug 05, 2024 -

Koons Kia of Owings Mills responded

Levenia, we are glad to hear that our team has provided excellent service. Thanks for trusting Koons Kia of Owings Mills with your automotive needs.

June 04, 2024

SHADY, SHADY, SHADY- wasted our time! Bumped the price of a used car up $1000 after we test drove and said we were interested. Came back the next day to purchase and they added the $1000 More

by Tonsig3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh - the taller cockier one
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Jun 13, 2024 -

Koons Kia of Owings Mills responded

It's disappointing to hear about your experience. We strive for transparency and fairness in our pricing, so this feedback is concerning. We'd like the opportunity to address this situation directly with you. Please reach out when you can. Thank you, Ron Howard - General Manager - ron.howard@koons.com

April 01, 2024

Koons service department was wonderful! Scheduling was easy and they were very accommodating. The service technician was great!! . More

by Kgonzales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think his name or nic-name was “E”. He is wonderful!!! Also, Ron the GM is truly a wonderful person. I can’t say enough good things about him.
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Apr 02, 2024 -

Koons Kia of Owings Mills responded

We're delighted to know that our service department at Koons Kia of Owings Mills made your experience a great one! We strive for easy scheduling and top-notch service. Thanks for the review!

March 14, 2024

This was a very smooth and professional experience, everyone was easy to work with to get the deal done. More

by 4jdn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alina Moore
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Mar 14, 2024 -

Koons Kia of Owings Mills responded

We're glad to know your experience at Koons Kia of Owings Mills was smooth and professional. We strive for top-notch service like this! Thanks for sharing this positive feedback—we appreciate it!

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