Koons Falls Church Ford

Terrible Service and Unprofessional Handling of Recall Issue I brought my car in for a recall repair, and after two days, the check engine light came on. I immediately went back to the dealership, hopi Issue I brought my car in for a recall repair, and after two days, the check engine light came on. I immediately went back to the dealership, hoping they would fix the issue, as it was likely related to their service. Instead, they wanted to charge me for a diagnostic test and hundreds of dollars to fix something that was their fault! It’s extremely frustrating and disappointing that a dealership would treat customers this way. I expected them to take responsibility for the problem, but instead, I was given the runaround and asked to pay for something that should’ve been addressed during their recall repair. I will definitely be taking my business elsewhere in the future. More

Would give a zero star review if possible. TL/DR: RUN, DON'T WALK, AWAY FROM THIS DEALERSHIP. I bought a used (2011) Ford Explorer XLT from the dealership 8 days ago. Low mileage and loo TL/DR: RUN, DON'T WALK, AWAY FROM THIS DEALERSHIP. I bought a used (2011) Ford Explorer XLT from the dealership 8 days ago. Low mileage and looked great. I left happy (and even left a 5 star review). First, before I left, I noted that the Tire Pressure Warning system was noting a fault. The salesman said that the tires just needed air. I believed him. The next day I filled the tires, but the system didn't turn off. Problem #1. The next day, when I actually brought the vehicle to speed (45 mph +) I noted a rumbling in the front left tire. Long story short, the left wheel bearing needs to be replaced. Problem #2. I brought the vehicle back two days later and asked them to do a diagnostic and fix it. The sales manager refused saying they only had to ensure the vehicle passed safety inspection. After pushing, he said they could go "50/50" with me on the fix. The next day, I filled the vehicle with gas and nearly immediately noted a gasoline smell in the cabin and outside. I dropped the kids at school and brought the vehicle to an independent repair shop to diagnose. Not only was there a faulty wheel bearing (which should have meant the car couldn't pass inspection), but the fuel pump AND the fuel tank filler neck were leaking. Problems #3 and #4. The car was unsafe to drive. I brought it back to the dealership and asked for a full refund. The vehicle never should have even been on the lot for sale. Instead of admitting they'd sold an unsafe vehicle, they refused to give me my money back despite the fact that I'd had the car for seven days. Per their agreement, they could give me a trade in at greater value. They tried to actually lower the price they'd pay on my vehicle by $1,000. I ultimately was able to "negotiate" something they stipulate in their contract and was able to get full price for the explorer, but had to buy another vehicle on the lot. If I'd bought an older vehicle off a small used car lot, I'd have ensured I got an independent inspection... I didn't in this case, trusting the fact that this was a name brand dealership. What a mistake I made. They sold me an unsafe vehicle that never should have been on the road, much less for sale. I'm now out an extra $1,000 for having to pay taxes, title, fees twice, plus $250 for the diagnostic from an independent shop, plus $200 for a rental car. This place is an absolute scam. Run, don't walk, away from Koons Ford. I've never had a wore experience in buying a car...and I've bought more than a dozen. More

Their customer service is terrible. They don't know how to speak to their customers without sounding like they have an attitude(atleast the service advisor that I dealt with the last tw They don't know how to speak to their customers without sounding like they have an attitude(atleast the service advisor that I dealt with the last two times I've been). My engine cover came up missing after one of my appointments, I informed them and spoke to the manager and asked if they have cameras to track my cover down and the answer was no. The best they were able to offer is for me to buy my own cover at employee price but why should I have to do that when my car came with one the day I purchased it from them. They're the only ones who service my car because I purchased a service plan and now truly regret doing so. If you could take your car to be serviced at a different ford I would. They truly showed me why people always say to avoid taking your car to the dealership. More

I purchased my Ford Lighting on 9/5/24 from this dealership. After the sale was complete, all after-sale support stopped. I had to physically go to the dealership to get any assistance. Also, the dealership. After the sale was complete, all after-sale support stopped. I had to physically go to the dealership to get any assistance. Also, they sold me the truck without having the proper title. I rode around for 6 months on temporary tags....RIDICULOUS. I would NOT recommend them. The amount of stress that was involved in this alone is not worth it. More