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Koons Easton Toyota

Easton, MD

4.8
273 Reviews

6730 Ocean Gateway

Easton, MD

21601

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Showing 273 reviews

April 26, 2024

Great service and the staff is wonderful. Appreciate their maintenace suggestion as well. Thank you. More

by Kimgraefe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loren Mayr
Apr 26, 2024 -

Koons Easton Toyota responded

We're glad to know you had a great experience with our team at Koons Easton Toyota. We always aim to provide top-notch service and helpful suggestions. Thanks for your review!

April 23, 2024

Service was fine. But there is now a scratch on my dash that wasn't there before. Someone in service said that couldn't have happened, as if I was making it up. Don't More

by Correct the damage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Very polite woman
Apr 23, 2024 -

Koons Easton Toyota responded

I am sorry to learn about the scratch on your dash after service. We take all feedback seriously and would like to look into this matter further for you. I have provided my contact information here for your convenience and look forward to hearing from you soon. Thank you, Anthony Jones - Service Manager - 410-822-8000

April 08, 2024

Rob Fink, who was my sales person was excellent. He answered all of our questions straight forward with no fumbling around for an answer. I would buy from Rob again. A great personality. More

by jim-sue
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Fink -Sales Outstanding , Chris Willis
Apr 09, 2024 -

Koons Easton Toyota responded

We're glad to know that Rob was able to provide you with the excellent experience we strive for at Koons Easton Toyota. We appreciate your feedback and look forward to assisting you again in the future!

March 26, 2024

Service experience disappointing. Specific repair request disregarded. Service Advisor failed to listen and address concern. More

by gcarlisle1221
Purchase Time
Recommend Dealer
No
Employees Worked With
Candace Miller
Mar 26, 2024 -

Koons Easton Toyota responded

I'm sorry to read about your disappointing service experience. We aim for clear communication and attentive listening, so it's concerning that we've missed the mark here. I'd like to personally address this with you and see how we can make things right - please feel free to reach out at your earliest convenience. Thank you, Anthony Jones - Service Manager - 410-822-8000

February 29, 2024

Wow is all we can say about Keith Wenck in sales. He explained everything form A to Z on our new Grand Highlander and was very patient with us He is the best and would recommend him to family and Fri More

by Rockfish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Loren Mayr
Mar 01, 2024 -

Koons Easton Toyota responded

We're delighted to know that Keith provided you with comprehensive and patient service at Koons Easton Toyota. Your recommendation means the world to us! Enjoy your new Toyota Grand Highlander.

February 22, 2024

Wonderful experience! We worked with Mike and Loren. Mike was in constant contact with us, as to when our Highlander would arrive. When it arrived we where in and out! More

by Kstorck9300
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike, Loren Mayr
Feb 22, 2024 -

Koons Easton Toyota responded

We're delighted to know that Mike and Loren provided a seamless experience for you at Koons Easton Toyota. Thanks for choosing us, we hope you enjoy your new Highlander!

February 21, 2024

mike & tanner were able to get me into a camry, while the process was long it was enjoyable and pleasant More

by perez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
mike, tanner
Feb 21, 2024 -

Koons Easton Toyota responded

Perez, we're glad to know that Mike and Tanner were able to assist you in getting a Camry at Koons Easton Toyota. We appreciate your patience during the process and are happy it was an enjoyable experience for you!

February 03, 2024

Great experience working with Rob. Thanks Rob for going out of your way to find me exactly what I wanted! Shout out to the finance guy as well. I highly recommend going here for your More

by Terri B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Fink
Feb 05, 2024 -

Koons Easton Toyota responded

Terri, we're so glad to know Rob and our finance team were able to assist you in finding the perfect car at Koons Easton Toyota. We appreciate your recommendation!

January 31, 2024

Michael (salesperson) and Chris (financing) were amazing throughout the entire process of purchasing a vehicle. Their patience, understanding, and willingness to help in anyway they could is unmatched and I More

by treybeattie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael , Chris Willis
Jan 31, 2024 -

Koons Easton Toyota responded

Trey, we're so glad to know that Michael and Chris provided you with an amazing experience at Koons Easton Toyota. We appreciate your recommendation! Enjoy your new vehicle.

January 31, 2024

Been going to this dealer for about 16 years and have always experienced great staff and service . More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Musto, Bill Shull, John Chalupa, Charlie Cauffman
Jan 31, 2024 -

Koons Easton Toyota responded

The team at Koons Easton Toyota loves seeing great reviews! Thank you, Jim!

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