Koons Easton Toyota

Everyone is very nice there an service team did my 10,000 mile service great mile service great More

First time using this Toyota dealership for service on my Lexus RC300 AWD. Service time was about normal for dealers..not the fastest but not the slowest. Only complaint was when done the car wasn't parked w Lexus RC300 AWD. Service time was about normal for dealers..not the fastest but not the slowest. Only complaint was when done the car wasn't parked where they said it was. Had to search a little to find it. More

Came in looking for a black 4runner and ended up falling in love with a blue one! in love with a blue one! More

I worked with Tanner but was unable to purchase a vehicle due to personal circumstances. Will come back in a few months! due to personal circumstances. Will come back in a few months! More

Came in to look at a vehicle that was online but already sold. Sales person said they will reach out if it becomes available sold. Sales person said they will reach out if it becomes available More

Great experience buying my Highlander from Tanner process was smooth and easy finance manager Loren hooked us up was smooth and easy finance manager Loren hooked us up More

Jordan and Marcus were very helpful and patient during my recent car purchase. Very happy with the experience overall. recent car purchase. Very happy with the experience overall. More

Excellent service, made buying my first car an enjoyable experience. Found this dealer on Autotrader when looking for a car and the representative was very responsive and friendly. experience. Found this dealer on Autotrader when looking for a car and the representative was very responsive and friendly. More

Everyone at the dealership was a pleasure to work with. Bill Thompson took extra time to show me some of the features of the car, which I greatly appreciated. Would consider working with them again if I Bill Thompson took extra time to show me some of the features of the car, which I greatly appreciated. Would consider working with them again if I decide to buy another vechicle More

The sales office was fine. That was the extent of it. I purchased a warranty on my used vehicle that I purchased. The first issue I had was that my brake line was leaking. That was the extent of it. I purchased a warranty on my used vehicle that I purchased. The first issue I had was that my brake line was leaking. I took it in and it took them a week to "fix" the brake line. A few days later, I almost died when my brakes went completely out. Fortunately, I had room to coast to a stop. I called them and they actually suggested that I drive the truck back and they would look at it. Eventually, they agreed to send a tow truck. They looked at it and initially informed me that the line had ruptured, but it was a section that they had not fixed, so I was going to have to pay for that part to be fixed and pay for the tow. I reminded them about my warranty and they ended up fixing it after having it for another week. Fast forward a year, my check engine light came on and I took it to them. They said it was due to faulty knock sensors. It took them another week to fix the problem (according to them part of the delay was getting authorization from the warranty company). My check engine light came on again and it was the knock sensors again. Again, they had the vehicle for about a week and replaced the knock sensors. 4 days later, I took it for an emissions inspection. Oddly enough, it failed inspection due to the knock sensors. After numerous calls, the service technician told me to take it somewhere else to have it fixed. When I inquired as to who would cover the cost, it took me 10 more days to get a response from the Service Manager, Anthony Jones. Mr. Jones tells me that I need to take the truck somewhere else because his service staff is not qualified to fix the problem and that Koons Easton has no responsibility to cover the cost of their botched repair job. Of course, this call comes exactly 1 day before my extended warranty expires. What kind of mechanic shop will work on a vehicle that, in their own words, "they are not qualified to perform the work". I am done with this dealership. More