Koons Easton Toyota

I was so relieved and pleased to have a sales person like Stephanie Hunsicker. She made the process of buying a car like a pleasant -"walk in the park" even more, a walk with an excellent guide. She was v Stephanie Hunsicker. She made the process of buying a car like a pleasant -"walk in the park" even more, a walk with an excellent guide. She was very professional and presented us with the information we asked for and anticipated our needs at every juncture. She shared the task with other sales people in order to demonstrate things like the fit of the car when my husband wasn't there to try it on. Requests from me like this illustrate that obviously patience is also her virtue. Stephanie also made sure we were introduced and established a relationship with Krystal Koons the owner of the dealership. Krystal was also very open to our questions and willingly modified some paper work for which we had questions. I have had my "Littlr Red Lobstah" - 2008 Prius for about 10 days and love it ! I have called Stephanie several times with questions, all about little functions I did not yet understand. She is immediate and generous with her responses. I have already recommended this dealership and especially Stephanie to friends and hope to keep the "new car relationship" with this Koons dealership as long as I need it and will definitely call on them if and when I need another car. Enthusiastically Submitted, Deborah Haynes More

I was pleasantly surprised to meet Stephanie Hunsicker who worked with my wife and myself to inspect the vehicles of our choice. I drove both the Prius and Prius C and we chose the Prius C. I am very plea who worked with my wife and myself to inspect the vehicles of our choice. I drove both the Prius and Prius C and we chose the Prius C. I am very pleased with the Prius C and working with Stephanie Hunsicker for making it a pleasant experience. I am also grateful for her followup after the sale. She is the only sales person in years who has done this. I hope to have her for my sales person for years to come. I would strongly suggest that all parts of the deal be given back to the sales person with who I the customer have developed a repore. Thanks Stephanie. Travis and Kathy Talbott More

My experience with Koons started good, ended terribly. I write down everything so Ill go into detail to let you the buyer know what to expect. I first talked with Sara and Ann on Monday/Tuesday, March 5/6. write down everything so Ill go into detail to let you the buyer know what to expect. I first talked with Sara and Ann on Monday/Tuesday, March 5/6. On Tuesday afternoon we had agreed to a price on the used vehicle which had been on the lot for 20 days and counting (thanks, cargurus.com). Because I am out of state and would not have been able to fly in to Maryland until Thursday March 15 to pickup the vehicle, but I was very willing to put a deposit of $500 on the car and send them a copy of my flight information to let them know I was serious about buying the car. Later Tuesday afternoon Krystal Koons called back to let me know that Koons would hold the vehicle for me with a $500 deposit depending upon If we could agree to the financing. I was then told that Marilyn would call me Wednesday morning to talk with me about financing. This is where everything went to xxxx. Waited Wednesday for a phone call, never got one. Finally, late Thursday morning Sara and Krystal both called me. They both asked If I had talked to Marilyn about financing, which had not happened. Krystal then assured me that I would hear from Marilyn later Wednesday. Not a single word was heard from anyone at Koons the rest of the day. Did not hear anything at all from Koons Friday. Finally, late Saturday morning I get a call from Marilyn but cannot answer it because I was in a wedding. The real kicker was that in her voice mail Marilyn said that she would email me the financing details. Never got them. Marilyn also said that I needed to call her back ASAP because someone else was interested in the car.....after waiting to hear from her for three days, suddenly it was my turn to be in a rush. It was mid Saturday before I was able to call Marilyn back. She was with a customer so I left a message with the front counter for her to call me back. Never heard back from her Saturday. Sunday Koons is closed. Monday morning first thing, I called the dealership and finally talked to Marilyn. Marilyn said she still hadn't looked over some things in my file and would call me back around lunch. Should have known. Didn't hear from anyone until after 5pm, when Sara called to inform me that the vehicle was sold earlier Monday (March 12) morning. I asked Sara why because Krystal Koons had told me the car would be held for me dependent on financing (which THEY never took care of and wasted the better part of a week of my time). Sara then told me that Koons does not hold used vehicles. I was also informed by Sara that Koons used vehicles were first come, first serve...... Cliffnotes: Out of towners do not buy from Koons Easton Toyota unless you want to waste your time and raise your blood pressure. More

Visited their website and got the no hassle, no gimmick WOW price. Best price I could find. Worth the drive from NY. Bought a new Tundra. Make sure you get a WOW price before you go in. Handled most o WOW price. Best price I could find. Worth the drive from NY. Bought a new Tundra. Make sure you get a WOW price before you go in. Handled most of the transaction via telephone. Next stop for me...Florida bound in my new truck! More

Great staff!!! Listened to what I wanted and helped me finance the vehicle within the budget I desired. In and out very quickly!!! Much better to work with than any other dealership in the area. finance the vehicle within the budget I desired. In and out very quickly!!! Much better to work with than any other dealership in the area. More

This experience was one of the best we have every had in buying a vehicle, I searched on line and found what I was looking for. They had the WOW option on the web site which also stated someone would call buying a vehicle, I searched on line and found what I was looking for. They had the WOW option on the web site which also stated someone would call you, as they did (Mike) and he was very pleasent to work with (not pushie). I told him we would be down on Monday to look at the vehicle. When we left home I called Mike to let him know we were on our way, when we got there they had the vehicle sitting right up to the door ready for us to test drive. Everyone at the dealership was very friendly and treated us great. I would recommend this dealership to anyone wanting to buy a vehicle. More

No pressure but the sales people were attentive and helpful. Drove 3 cars, 2 new. Bought a used Lexus and got a really fair deal. No complaints. helpful. Drove 3 cars, 2 new. Bought a used Lexus and got a really fair deal. No complaints. More

I purchased a Sienna, and the salesman, Jim Wood, was very helpful in teaching us about all the "bells and whistles" on the vehicle. He gave me plenty of time to make a decision--and I researched extensi very helpful in teaching us about all the "bells and whistles" on the vehicle. He gave me plenty of time to make a decision--and I researched extensively before I purchased. Donna Tolley was knowledgeable and helpful in setting up the financing. This is the 7th Toyota in our family, so we have dealt with Koons, and Nevisier before Koons came to Easton, and we know the service department well. Knowing we will continue to receive friendly, reliable service also led to the decision to buy, along with a very reasonable trade-in deal. The warranty was also quite attractive. Altogehter, I cannot say enough about how much I appreciate Mr. Wood, Mrs. Tolley, and Koons Easton Toyota. More

It was well worth the trip from Ohio for my '09 Tacoma! All of the staff I interacted with were great, very friendly and helpful. I was picked up at the airport in Baltimore by Michael Diaz, and the truck All of the staff I interacted with were great, very friendly and helpful. I was picked up at the airport in Baltimore by Michael Diaz, and the truck was cleaned up and ready to go when we arrived at the dealership. After a test drive and a little time with paperwork, I was on the road back to Ohio. Overall, it was a very smooth process. More