Koons Easton Toyota

Rachel Brewer Rachel was so friendly and helpful. I will be coming back to this dealership for the rest of my company vehicles. Thanks for your help Rachel was so friendly and helpful. I will be coming back to this dealership for the rest of my company vehicles. Thanks for your help More

2014 Toyota Corolla Purchase My wife and I discussed the fact that this was a stress free purchase and and that is welcome relief when purchasing a new car. Our salesperson, Josep My wife and I discussed the fact that this was a stress free purchase and and that is welcome relief when purchasing a new car. Our salesperson, Joseph Procaccini, was top notch. A nice guy to work with and knowledgable to boot! I would recommend this dealership to anyone looking for a Toyota. If you shop there please see Joseph! More

great sales person price not so wow Had a great experience with Stephanie she was very helpful and friendly. Had a little problem with wow internet price but understood after explained. Had a great experience with Stephanie she was very helpful and friendly. Had a little problem with wow internet price but understood after explained. After financing and getting home to review paper work realized wow price was not sticker after all rebates and incentives added back. Some numbers where reversed and freight counted twice, once on sticker and again on financing paper work. I am going back to rectify errors. With the excitement of the purchase I did not catch errors at signing hope they will make good. More

Good dealer, great sales staff We worked with Chris Willis to buy a used Camry at the end of the day on a Saturday. He made everything happen we needed to complete the sale in time We worked with Chris Willis to buy a used Camry at the end of the day on a Saturday. He made everything happen we needed to complete the sale in time for us to pick the car up after closing time. Chris worked with us after the sale as well providing support that is not usual once the sale is complete. The whole team at Koon's Easton was very good and Chris lead the way. More

Exceptional Dealer. This was my second new car purchase from Koons Easton Toyota. Our salesman John Vongohren made every attempt to get me the deal I needed to be able to afford the vehicle that my wife wa from Koons Easton Toyota. Our salesman John Vongohren made every attempt to get me the deal I needed to be able to afford the vehicle that my wife wanted. He was very understanding that we were on a budget and made every attempt to work with us on the RAV4 my wife chose and never once tried to force a vehicle or option that we didn't want (like many other salesman do and I hate that). Koons and it's staff stayed open after hours to work with us with very short notice because my wife and I did not get off work until late and had to travel to the dealership as it was our only time available. The Finance Manager was good too, he understood that we were in a hurry. The General Manager was the best I have seen. He came over and greated my wife and I personally, and I felt he genuinely cared for us as customers and people. He made sure that we left happy customers, and we did! Koons Toyota of Easton has earned my business, again, and I recommend them to all. More

Purchased a new Tacoma from Koons and salesman Chris Willis. Chris was easy to speak with and he was knowledgeable. After a few questions he showed me a truck that was just what I wanted. He quickly wra Willis. Chris was easy to speak with and he was knowledgeable. After a few questions he showed me a truck that was just what I wanted. He quickly wrapped up the deal and we were on our way with a new Tacoma. I had looked around on dealer websites before deciding on Koons Toyota. I really feel I got the best possible price. Very hassle free car purchase. More

I purchased my first Toyota this past August. Melody I purchased my first Toyota this past August. Melody Trippett was my sales consultant but it was Paul Bruce the finance guy who gave me an educatio I purchased my first Toyota this past August. Melody Trippett was my sales consultant but it was Paul Bruce the finance guy who gave me an education on the importance of purchasing "gap insurance". My husband and I traveled 6,000 miles on a cross country trip in my new Prius. My husband was quite impressed with the Prius considering he drives a pickup truck and is a true outdoorsman. On Sept. 24th, 2013 on my way to work, I was in an accident which totaled my new Prius. Thankfully, I was not injured! Thankfully, I had "gap Insurance". I sought help in navigating through the "gap insurance" process from the dealership. Loren Mayr provided that help and followed through until my debt was satisfied to Toyota Financial Services. At this point, I was ready to purchase another Prius. Melody spent many hours helping me to select a new Prius and making sure I understood how to use all the features. I am now happily enjoying my new Prius. I want to convey my sincere appreciation to everyone at Koons Toyota, Easton. Sincerely, Nancy Cavanaugh More

I apologize to Chris Willis. If it is possible to replace this review with my previous review, I'd appreciate it. He was very professional and couteous through the complete sales process. I entered replace this review with my previous review, I'd appreciate it. He was very professional and couteous through the complete sales process. I entered a review and was confused on the ratings. This is an updated review. I will be buying my next car through Chris Willis an Easton Toyota. Thanks again for the great service. Rocky Parish More

I bought a FJ Cruiser (used) from Koons Easton Toyota Scion recently and have to say that it was an excellent experience. I found the vehicle on the internet, made arrangements to see it and had all que Scion recently and have to say that it was an excellent experience. I found the vehicle on the internet, made arrangements to see it and had all questions answered very professionally through email. I also received a phone call and had been given names of individuals to ask for when I arrived. I arrived at a time when one of the individuals (Jan) was not present. Chris Willis, one of the sales representatives, stepped in with permission from the manager and took me for a test drive. He was very knowledgeable about the FJ and the other vehicles I had interest in. He was able to speak to the pros/cons and presented the information very objectively. I did not feel like he was trying to influence me. There was no stress and no pressure. When discussing numbers, value of my trade in vehicle and other costs involved, I felt Chris was very honest and worked with the Easton Toyota Team and John to get me a great deal. I got a great car, a great deal, and it was a great experience. My thanks to Chris Willis for listening, providing excellent information and for working with the Easton Toyota Team. I will definitely recommend Koons Toyota and Sales Rep Chris Willis to friends and anyone out there wanting a no-stress/no pressure experience buying a vehicle. More

I showed up to buy a truck, the test drive didn't go so well, the vehicle died at the gas station when we were putting fuel into the vehicle. After a 20 wait the service team showed up and jumped the tr so well, the vehicle died at the gas station when we were putting fuel into the vehicle. After a 20 wait the service team showed up and jumped the truck. As it turned out the battery cables had a great deal of corrosion and they were also not properly tightened. We also discovered the battery was not properly secured, this was due to a missing hold down bracket. They advertise a 100+ point inspection on every used vehicle and somehow this was missed by their service team. After the test drive was over I told Ricky (Sales Manager) that I wanted to buy the truck, my only concern were the bald tires, I don't know how they were able to properly (MD State) inspect the vehicle with the tires that were on the truck (remember the 100+ point inspection?). He agreed to replace the tires and flush the transmission, we shook hands and agreed we had a deal at the asking price. He informed me the dealership was losing money on this truck and he wanted me to finance the transaction through his dealership. I agreed so long as his rate was competitive with the rate I was receiving from PENFED. Our next appointment was the following day, this when were going to fill out the paperwork and drop off the check. I showed up on Saturday and much to my surprise the truck had new tires, I was told they were going to be replaced on Monday but they were able to get it done ahead of schedule, however, they were unable to replace the transmission fluid because they were out of fluid, I don't know how this would happen but it did. I followed up on the repair that was supposed to be accomplished with the battery hold down bracket. As it turns out the bracket was not replaced and the battery was still unsecured in the engine compartment. I was in with the finance person (Loren) signing the paperwork for the truck when he informed me that due to my high credit score I was going to get their best rate, 4.99%. I told them I had a loan standing by with PENFED at 1.99% and that a 3% difference was unacceptable. I informed them at this time that I would be back on Monday with a check from PENFED. On Monday I made all of the calls to the bank, coordinated with my salesperson and sent them a copy of the bank draft at 3:45. I followed up with 3 phone calls and left 1 voicemail. I received an email reply from the Loren saying everything was "cool" and we would talk Tuesday morning. Tuesday morning I called down to the dealership to speak Loren and I could not reach him, I spoke to my sales person and she informed me that there was an issue with the truck. Apparently someone at this very small dealership had sold the truck the previous night. I do not know how this could happen because I has sent a bank draft the day prior and Loren said he received the draft. Enter Mark Thursby, he contacted me and essentially said I was SOL. He wished he had a used car machine that could reproduce the exact same vehicle that was sold out from under me but he didn't. He confidently assured me that he would investigate what happened and give me a call in a day or two. Its been a week and he has not called. And frankly, that's xxxx-poor customer service. This dealership receives poor marks for the following areas: Integrity Customer Service Maintenance Repair / Discipline This dealership is slimy at best and I wonder what corporate headquarters would think of their conduct given the circumstances I listed above. More