Koons Easton Toyota

Dishonest and Doesn’t Keep their Word I do not recommend purchasing a vehicle from this establishment. We spoke with a manager yesterday regarding a truck they have on their lot and were I do not recommend purchasing a vehicle from this establishment. We spoke with a manager yesterday regarding a truck they have on their lot and were told to message or call them the morning we are planning to come to buy the truck and they would hold it even though it isn’t normally their policy, since we would be driving from over 3 hours away. We messaged our sales representative, Bill, last night and this morning. We stated this morning at 6:15 A.M. we would be driving down at 3 P.M. today. No response from him at all! We received a call from the manager, Chris, at 9:30 A.M. and he had no idea that we had even messaged Bill the night before or that morning. I told him we would be coming down at 3 P.M. to buy the truck and asked about the various ways they accept payments and told him we would message him with the amount to include on the buying order. When we messaged him the information he requested, we received a message back stating they have someone there who is buying the truck now. We told him about the conversation that was had with the other manager and he said, it had been sold and he was sorry. I immediately tried to call him and he did not answer his cell phone, then called the sales rep, Bill and he did not answer, then called the dealership and they did not connect them on the phone either. Chris called a little later and had no explanation as to why he did not know about the promise the other manager told him and why he would sell a car out from under the people who already told him that they were coming to purchase the car. As mentioned previously, DO NOT take their word about anything this dealerships tells you! Get EVERYTHING in writing! Can you imagine the headache that would come if you ever had an issue and needed their help if this is how they treat you during the buying process?! In my opinion, they do not care about the relationship with their customers, but instead their bottom line. Especially do not work with Chris (sales manager) or Bill (sale representative), instead find someone who truly cares about the seller/buyer relationship and an honest process! Update: spoke with the General Sales manager, JT, and he DENIED that a manager said that!!! Then later in the exact conversation said he doesn’t know which manager was on duty yesterday during that time, but he is going to find out. Soooo you can say that the manager didn’t say that, but you haven’t even asked the manager if he did or didn’t say it! 100% NOT customer oriented and thankful that this ultimately didn’t work out because can you imagine having to call them to ask a question after you have bought the car?! More

Good price on used car but customer service lacking I bought a used Toyota Highlander there in May, 2018. I got a good deal though Jon Frederick on the phone. Sara Kritzer was my original contact but sh I bought a used Toyota Highlander there in May, 2018. I got a good deal though Jon Frederick on the phone. Sara Kritzer was my original contact but she wasn't there when I came in to test drive the car. Chris Willis was there and he was excellent and patient even though the dealership was getting ready to close. My issue comes in when I called back the following week to speak to Jon Frederick and I have yet to get a return phone call. My thought is he doesn't care once you buy the car but before hand he called me, to make the deal. I did not call him. I had only spoke to Sara Kritzer. Even though this happened , I still recommended them to some friends of mine. They stopped by on June 20th to look at the RAV because they were considering it or the Honda CRV. They went in the show room and stood there for 25 minutes and no one approached them to help them. They left and went next door to Hertrich , got great customer service and bought a new CRV instead. How does no one not approach someone standing in your showroom if you want to sell cars? More

Best new car experience I hate dealing with car dealerships. Koon's Easton totally changed this. They gave me their best deal on my trade and 2018 Sequoia upfront. I was I hate dealing with car dealerships. Koon's Easton totally changed this. They gave me their best deal on my trade and 2018 Sequoia upfront. I was in and out in a little over 2 hours. I highly recommend them for anyone who is looking for a Toyota More

Best car buying experience ever Inquiried online about a vechice and Jan Ewing responded immediately. Set appointment time and worked with great salesman, Al. Closed the deal quickly Inquiried online about a vechice and Jan Ewing responded immediately. Set appointment time and worked with great salesman, Al. Closed the deal quickly with a price we were happy with. Got a great price for our trade. Financed with Toyota in a short time with Loren. I will recommend this dealership to anyone looking for a new car and pleasant stress free experience. More