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Koons Easton Toyota

Easton, MD

4.8
278 Reviews

6730 Ocean Gateway

Easton, MD

21601

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Showing 278 reviews

May 09, 2022

Overall a great experience purchasing a new truck from Koons Easton Toyota. Mike Jacobs kept me updated with the transaction from start to finish, including post sales assistance. More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jacobs
May 09, 2022 -

Koons Easton Toyota responded

Congrats, Scott, on your new truck! We are happy to hear that Mike made the entire purchasing experience effortless from beginning to end. Thanks for the five stars for Koons Easton Toyota, and we hope to see you back soon.

May 01, 2022

All went very well. Our service representative was very helpful and kept us updated until it way ready for pickup. More

by Wflawrence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin
May 02, 2022 -

Koons Easton Toyota responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful service experience working with the Koons Easton Toyota team. Drive safely, and we hope to see you back again down the road!

April 29, 2022

Mike was very professional in the selling process. He took the time to be sure my wife and I understood all the features of the vehicle and what the dealership could offer. It was a pleasure to do bus More

by aquillen51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jacobs
Apr 29, 2022 -

Koons Easton Toyota responded

We're thrilled that Mike was such a pleasure to work with throughout the buying experience! Thank you for the stellar feedback and for doing business with Koons Easton Toyota - we hope you and your wife love the new vehicle!

April 29, 2022

Awesome place to purchase a vehicle. Rob is the best. The whole team is friendly and very polite. They know what they are talking about and there is no bull. Thank you all! More

by Sandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Fink
May 02, 2022 -

Koons Easton Toyota responded

Sandy, we are thrilled to read your terrific review of Rob and our team! Thank you for choosing Koons Easton Toyota and for sharing your feedback. Safe travels ahead!

April 25, 2022

Great Experience! Everyone was super knowledgeable and really helped with my Customization of my 2022 Tacoma! Mike Jacobs and Marcus Carpenter we’re both a pleasure to More

by Bgardini
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Jacobs, Marcus Carpenter
Apr 25, 2022 -

Koons Easton Toyota responded

Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with Mike, Marcus, and the Koons Easton Toyota team. Drive safely in your 2022 Toyota Tacoma, and we hope to see you back again down the road!

April 20, 2022

On time, courteous, and did a great job with the service. We will be back. More

by Wflawrence
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Cauffman
Apr 20, 2022 -

Koons Easton Toyota responded

This is the kind of feedback we love to see. We look forward to seeing you at Koons Easton Toyota again next time!

April 04, 2022

Sales experience very good, Product Tech, Dylan Thomas knows the product and was great assistance deciding to purchase the RAV based on it was a lease vehicle I was deciding whether to keep or trade in. F More

by lawsonhockman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Thomas
Apr 05, 2022 -

Koons Easton Toyota responded

Congratulations on the purchase of your Toyota RAV4! We are happy to hear that Dylan and the team took such great care of you and earned your positive review. Thank you for doing business with us here at Koons Easton Toyota!

March 26, 2022

Easton Toyota service was, as usual, prompt and very satisfying. They are clear about what needs done, how the issue will be addressed and what the cost is. The office, salespeople and mechanics work More

by Jan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Cauffman
Mar 26, 2022 -

Koons Easton Toyota responded

Jan, we can't thank you enough for this phenomenal review! Our service team is proud to deliver top-tier care and to always put our guest's needs first. We're honored that you've chosen Koons Easton Toyota to take care of your service needs, and we look forward to our next chance to go the extra mile for you!

March 25, 2022

Mike Jacobs was very professional, and treated me with respect. He listened to what I wanted, provided me with options, and ended up putting me in a beautiful car. I will be telling all my friends and c More

by kp282027
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Jacobs, Chris Willis
Mar 28, 2022 -

Koons Easton Toyota responded

Congratulations on your new car! We are thrilled that Mike and the team took such great care of you and earned your positive review. Thank you from all of us at Koons Easton Toyota!

March 25, 2022

The work on my car was fine but I'm not impressed with the staff of the service department. They didn't call when my car was finished and when I showed up to pick it up right before the dealership closed More

by kc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure who I worked with but the sales manager was very helpful.
Mar 28, 2022 -

Koons Easton Toyota responded

This is a concerning review to read, and I do sincerely apologize for any miscommunication that occurred here. While I am pleased to hear that we ultimately were able to get you and your vehicle back on the road, I also assure you that we will use this as a learning experience and ensure we improve our process going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. JT Thompson - General Manager - 410-822-8000 x1501

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