Back

Koons Easton Toyota

Easton, MD

4.8
278 Reviews

6730 Ocean Gateway

Easton, MD

21601

Directions

By Type

Showing 278 reviews

February 23, 2023

Sales person was very helpful in providing me with a good look at the vehicle by video, as I had to drive 7 hrs. to the dealer and did end up purchasing it. Thanks! More

by Buck
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chad
Feb 24, 2023 -

Koons Easton Toyota responded

Thank you for making the trip to work with us here at Koons Easton Toyota!

February 11, 2023

Mike Jacobs did a great job helping us figure out exactly what features would serve us best. He is a straight shooter and I can easily say he will help you get the biggest bang for the buck. More

by T. Huntington
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Jacobs, Loren Mayr
Feb 13, 2023 -

Koons Easton Toyota responded

Thank you for the review. We're glad that Mike was nice to work with. We appreciate your business here at Koons Easton Toyota. See you around!

January 11, 2023

Mike was great to work with! He was friendly, knowledgeable and put no pressure on us. Both our salesman and finance manager were easy to work with and got us in and out quickl More

by David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike , Chris Willis
Jan 11, 2023 -

Koons Easton Toyota responded

David, thank you for leaving Koons Easton Toyota a five-star review! We are happy to hear that Mike and our team delivered a seamless and enjoyable buying experience. Congrats on your new ride, and drive safely!

December 29, 2022

I loved the assistance service, I had in mind that the process is slow but the good treatment and guidance was excellent, recommended. More

by Liz_felixgarcia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will Morris
Dec 29, 2022 -

Koons Easton Toyota responded

Thank you for your confidence in our team! We appreciate your feedback and kind words about us here at Koons Easton Toyota. Until next time!

December 21, 2022

Went in today for oil change and was really surprised I paid $131. For oil change totally ridiculous 😩😩 More

by pricillamoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Chalupa
Dec 22, 2022 -

Koons Easton Toyota responded

Hi Pricilla — this service included an oil change, an oil filter, and a tire rotation. The actual bill was $118.00 plus tax and shop supplies. I'd be happy to discuss this with you further and clear things up if you'd like. Please give me a call at your convenience. Thank you, JT Thompson - General Manager - 410-822-8000

Dec 22, 2022 -

pricillamoore responded

I thought the tire rotation came with the change of oil, I've been taking my car there for the past couple years I never paid that much for oil change. But it's okay I won't be taking it there anymore.

December 16, 2022

Great experience at Koons Toyota buying a new vehicle. Ask for Keith, you would not be disappointed. I drove over an hour to get to him. He is friendly, courteous knowledgeable, professional and most i More

by Marcia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Wenck
Dec 16, 2022 -

Koons Easton Toyota responded

Marcia, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Keith and the Koons Easton Toyota team. Drive safely, and we hope to see you back again down the road!

December 03, 2022

Best Toyota dealer ever. I’m 89 and have owned 6 Toyotas. None of the other dealers have been as courteous, knowledgeable, reliable and trustworthy. Their pickup and return s More

by Gpacase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jan Ewing, Jimmy Musto, Bill Shull, John Chalupa, Charlie Cauffman, JT Thompson, David Bradley, Kevin Deshields, Paula Hill, Loren Mayr
Dec 05, 2022 -

Koons Easton Toyota responded

Thank you for the great review! We are thrilled to hear that you are so confident in the Koons Easton Toyota team to get the job done. We appreciate your continued support and hope to see you back again down the road!

December 02, 2022

I have never had a problem. They make sure that the customer is satisfied. Everything is explained in detail. More

by Chuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Cauffman
Dec 02, 2022 -

Koons Easton Toyota responded

Thank you for the 5-star review, from all of us here at Koons Easton Toyota!

November 30, 2022

Ask for Mike Jacobs. He was very professional, knowledgeable, very easy to work with and made the process simple and fast. Highly recommended. More

by Rj
Recommend Dealer
Yes
Employees Worked With
Mike Jacobs
Nov 30, 2022 -

Koons Easton Toyota responded

Thank you for the great review! We are thrilled to hear that Mike delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Koons Easton Toyota!

November 23, 2022

I specifically stated I did not want to do extensive service that would cost about $300. I would do this in March with 30000 mile check. At checkout I learned the service was done anyway. I paid but am More

by smcclellan99
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Bill Shull
Nov 29, 2022 -

Koons Easton Toyota responded

I am so sorry to hear that there was a miscommunication. Our goal is to deliver top-quality service, and it's very disappointing to see that we missed the mark this time. We will be sure to discuss your feedback as a team to ensure something like this does not happen again. If you are willing, I'd love the chance to speak with you directly to see if I can help improve your experience. At your earliest convenience, please consider giving me a call. Thank you, JT Thompson - General Manager - 410-822-8000 x1501

...
10
...