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Koons Easton Toyota

Easton, MD

Overview
Reviews
Vehicles
4.8
295 Reviews
Call Dealership (410) 822-8000
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6730 Ocean Gateway

Easton, MD

21601

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Showing 295 reviews

April 23, 2025

Everyone there was friendly and knowledgeable, I was especially appreciative of how easy the made it for me to reschedule when a schedule conflict came up ! More

by Gore5143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Musto, Bill Shull, John Chalupa, Charlie Cauffman
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Apr 23, 2025 -

Koons Easton Toyota responded

We're delighted to hear that our team at Koons Easton Toyota made your experience smooth and accommodating. Thank you for sharing this positive feedback, and we're here whenever you need us!

April 11, 2025

The service and sales departments of this dealership are first-rate. Every single interaction I have had in the past eight years has been customer-focused & pleasant. More

by Anne Cole Johnston
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Holbrook; Benedict Massey; Brad (Finance)
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Apr 14, 2025 -

Koons Easton Toyota responded

Anne, we're delighted to hear that your experiences with Koons Easton Toyota have been consistently positive over the years. Thank you for being a loyal customer and sharing such wonderful feedback!

April 02, 2025

They were pretty good. Rachael was extremely pleasant and helpful. That is all I can say! Word min! More

by llynch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Brewer
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Apr 02, 2025 -

Koons Easton Toyota responded

We couldn't ask for a better review of Koons Easton Toyota. Thanks so much, Llynch, for sharing your kind words for Rachael as well. See you next time!

March 22, 2025

Two and a half hours to get a oil change and then they didn't top all my fluids off More

by ciotola.57p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlie Cauffman
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Mar 23, 2025 -

Koons Easton Toyota responded

We strive to deliver so much more than a 3-star experience for our customers and I'm disappointed to see that we let you down. I would appreciate the chance to make this right. Please contact me when you have a chance so that I can help. Thank you, JT Thompson - General Manager - jt@koons.com

March 12, 2025

The service is excellent. The concieree service is very helpful for the senior citizens. A very well run dealership. More

by Midge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loren Mayr
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Mar 13, 2025 -

Koons Easton Toyota responded

Thank you for highlighting the excellent service and concierge assistance at Koons Easton Toyota. We're delighted to know our efforts are appreciated, especially by senior citizens. We look forward to serving you again!

March 05, 2025

Rachel Coyne was extremely accommodating and informative on what needed to be to be done to my car. Waiting room comfortable. More

by Debe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Musto, Bill Shull, John Chalupa, Charlie Cauffman
Report | Print
Mar 06, 2025 -

Koons Easton Toyota responded

We're delighted to hear that Rachel provided such accommodating and informative service at Koons Easton Toyota. It's great to know you found the waiting room comfortable as well! Thank you for sharing your experience with us.

February 28, 2025

2nd purchase from this dealership and after a lot of negotiation I am satisfied with the deal. The sales person Tanner was very good but the managers are just ok More

by Arshad
Recommend Dealer
Yes
Employees Worked With
Tanner
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Feb 28, 2025 -

Koons Easton Toyota responded

Arshad, thank you for choosing Koons Easton Toyota again! We're glad to hear Tanner provided great service and that you're satisfied with your deal. We appreciate your feedback on the managers as well. Safe travels in your new vehicle!

February 28, 2025

Tanner and Justin totally made the process of buying my 2025 Tundra a breeze. They went above and beyond to negotiate everything before I even stepped foot in the dealership. I was in and out in an hour, a More

by Jeremy
Recommend Dealer
Yes
Employees Worked With
Justin, Tanner
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Mar 03, 2025 -

Koons Easton Toyota responded

Jeremy, we're delighted to hear that Tanner and Justin made your 2025 Toyota Tundra purchase so seamless at Koons Easton Toyota. Thanks for sharing your experience with us!

February 09, 2025

The staff is very friendly and professional. There is a very comfortable waiting area in the building. More

by bobandfelice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dealt with Rachel Coyne
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Feb 10, 2025 -

Koons Easton Toyota responded

Thank you for sharing your experience with us, Bob an Felice! We're delighted to hear that our friendly staff and comfortable waiting area met your expectations at Koons Easton Toyota. We look forward to welcoming you back in the future!

January 31, 2025

Christian and Tanner were extremely patient working with me and my grand daughter. Unfortunately the vehicle we finally found was in the process of being sold when we came in. More

by Nick
Recommend Dealer
Yes
Employees Worked With
Christian, Tanner
Report | Print
Jan 31, 2025 -

Koons Easton Toyota responded

Nick, we're glad to hear Christian and Tanner provided patient service at Koons Easton Toyota. We're sorry the vehicle was unavailable but appreciate your understanding! Let us know if there's anything else we can do for you.

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