Koons Baltimore Ford - Service Center

This is a dealership that I have been going to for a couple of years now. Getting an appointment time has always been easy. The service advisors are very friendly and answer all questions that I have. couple of years now. Getting an appointment time has always been easy. The service advisors are very friendly and answer all questions that I have. Paul Sarandos has been my advisor several times and helped me better understand how my car works and how any broken parts are going to be replaced. The dealership as a whole, is always clean and inviting. I travel from Timonium to Woodlawn without thinking twice on going anywhere closer. I highly recommend Koons Ford of Baltimore to my friends and family. Sincerely, Erika Joeckel More

I was having problem with keeping my phone working in my car, so I took it to Koon's Ford in Baltimore. Steve Harrell met me in the service department and sent my car down for service. Larry Bauer did the w car, so I took it to Koon's Ford in Baltimore. Steve Harrell met me in the service department and sent my car down for service. Larry Bauer did the work on my car and the work was completed in a timely manner with great result. I have worked with both Steve and Larry in the past with the other two vehicles that I had purchased in the past and they have always taken care of any problems with my car. It is a pleasure to work with these two gentlemen. Vernon Tate More

I purchase two cars in a 3month period because of Matt Stout I will purchase another before the end of the year because of Jerry Grabowski. I had a minor issues when bringing my vehicle in for service. Je Stout I will purchase another before the end of the year because of Jerry Grabowski. I had a minor issues when bringing my vehicle in for service. Jerry went above and beyond to make sure I was 100% satisfied. I will be back. More

Long hard situation that ended up with me dealing with Jerry which made my whole experience 100% better and I thanked him for being really understanding he was great. Jerry which made my whole experience 100% better and I thanked him for being really understanding he was great. More

The whole service department was extremely helpful in everything I needed. I do not know certain things about cars; but everyone helped me and also explained to me what I should and shouldn't get. I wou everything I needed. I do not know certain things about cars; but everyone helped me and also explained to me what I should and shouldn't get. I would recommend everyone I know to go there. More

I do not have a Google or Yelp account, so I ‘m emailing you about the excellent service I received at Koon’s Ford on Friday, February 17, 2012 from Chuck Rest. I arrived at 7:30 a.m. for my 30,000 mil you about the excellent service I received at Koon’s Ford on Friday, February 17, 2012 from Chuck Rest. I arrived at 7:30 a.m. for my 30,000 mile check and waited for my Escape to be serviced. Chuck Rest was my service advisor and he was very professional. He listened to what I needed to have done to my Escape and answered all my questions about my warranty and maintenance plan agreement that I purchased when I bought my Escape in 2008. He made sure the mechanic helped me connect my new cell phone to Sync, he printed the paperwork and showed me the warranty time-span and maintenance plan on my Escape and reviewed everything with me. Chuck made sure that the mechanic was aware the tape type material that was loose from the defroster vents was securely re-installed under the vents and per my request, he made sure the mechanic used synthetic oil. Over all, Mr. Rest was extremely courteous. There’s not too many businesses nowadays that make you feel like you’re a special customer and with Mr. Rest’s professionalism and courteous manner, I felt very special. I intend to keep my Ford Escape for quite a while, but when my Ford needs to be serviced or in the future, I need a new SUV,I will certainly come back to Koon’s Ford. Very respectfully, Margaret R. Armiger More

Tommy Miller went above and beyond to make sure my car repairs were done quickly, and conveniently. I am very grateful to him for making it as stress free as possible. He was very easy to work with, and a repairs were done quickly, and conveniently. I am very grateful to him for making it as stress free as possible. He was very easy to work with, and a great communicator. More

LOVE THIS PLACE! ALWAYS FEEL LIKE FAMILY WHEN I COME HERE. MAKES BUYING A VEHICLE A PLEASEANT EXPRIERNCE AND THE SERVICE DEPT. IS JUST A REFLECTION OF THE FRONT OF THE HOUSE..FIRST CLASS GUYS! HERE. MAKES BUYING A VEHICLE A PLEASEANT EXPRIERNCE AND THE SERVICE DEPT. IS JUST A REFLECTION OF THE FRONT OF THE HOUSE..FIRST CLASS GUYS! More