Koons Baltimore Ford - Service Center

Friendly Service I wanted to share my great experience at the Koons Ford located on Security Blvd. I just recently moved in the area and I was leaving out of Weis mark I wanted to share my great experience at the Koons Ford located on Security Blvd. I just recently moved in the area and I was leaving out of Weis market when I noticed my tire was low and my tire light was on. I instantly panic and saw the Koons dealership. I went over to see if I could get my vehicle checked out. As soon as I pulled up I was immediately greeted by a member of your team by the name of Jay. He asked how could he be of assistance to me, initially I was happy about his professional demeanor as well as he was excited to help me. I told him my tire light was on and it appears my tire was a little low. I asked him did I have to schedule an appointment or wait to have my air pressured check and he smiled and said "not only don't you have to wait but you don't even have to step out of the car" he said just pull right up and I will check them right here for you and if one might be significantly lower than the others then I will have it checked out for you, I was impressed. Once he checked and put air into my tires he said that all of them were shy of 2 to 3 pounds so I topped them off and handed me his card and said thanks for coming to visit us at Koons Ford and please come to see us again because I want our dealership to be the ones to service your car from this day on with that smile. I said to myself that young well-mannered man just convince me that this will be my new car dealership home.. And I was able to make it home before my ice cream melted..Thank you Jay!!!!! More

Quick and Easy Service ! I had a no start problem on my 2016 Explorer that I had for 1 week I call after getting it started and was told to bring it in, service department to I had a no start problem on my 2016 Explorer that I had for 1 week I call after getting it started and was told to bring it in, service department to me right in and quickly diagnosed, the battery was replaced and I was on my way, quick and easy service ! More

The Best Service Evvvvvvva I hope time is not of the essence, because of what I have to say.. first let me start by saying that I had to reschedule my appointment, I thought I w I hope time is not of the essence, because of what I have to say.. first let me start by saying that I had to reschedule my appointment, I thought I was going to get the run-around.. nope, the young lady kindly rescheduled my appointment with no problem and also set me up for the shuttle service. At first I thought okay, I'm going to have to wait around and be late for work. No, that did not happen I was greeted by Jay, that took my info, and he presented the driver, I forgot his name but he was so professional, he opened the door and drove me to my destination with door-to door service. However, while we were on the way, I received a call from Jay, he advised me that I had a recall on my vehicle and if I wanted to get the repair done while my car was at the shop ( who does that!!) I gave my permission and was advised that I would be eligible for a rental if needed (what wonderful service), but I didn't need a rental. Jay called me back sooner than expected and told me the repairs were done and if I needed a shuttle to pick me up he would arrange. (totally awesome). I told him I would call him back to let him know if I need the shuttle service. I forgot to call him and verified with Koons service department to make sure the car was ready, I spoke to Mary, she said it was, so I went to pick up my car. The service department (Mary) took care of me right-away and appreciated how valuable my time was. When I got back to my office guess what......Jay called me to see if I still needed a shuttle and to make sure I was satisfied. I am just blown away by the service I have received today 08.02.16, if I could I would give them stars to the moon and back. Thank you Koons Baltimore Ford, I appreciate your outstanding service. And a Big Shout out to Jay!!!!!! More

Tire Repair Jacob was great at fitting me right in, having someone diagnose the problem and communicated with me what was wrong, what was needed and a rough cost. Jacob was great at fitting me right in, having someone diagnose the problem and communicated with me what was wrong, what was needed and a rough cost. Ken Dillon handled the billing of my repair order - as I am an employee and was great! More

Jay fixed our problem We had an issue with our service at this dealer and Jay helped fix our problem with a flat tire. I would like to thank him for getting in contact with We had an issue with our service at this dealer and Jay helped fix our problem with a flat tire. I would like to thank him for getting in contact with us to reconcile the situation More

Great service! I did not buy my vehicle from Koons but the service department treated me like family. Had safety recall, and they scheduled my appointment for the n I did not buy my vehicle from Koons but the service department treated me like family. Had safety recall, and they scheduled my appointment for the next day. I purchased my vehicle from another local dealer who informed me that i had to wait 10 days until they could correct a safety issue concerning my fuel tank. Thanks Koons! More

oil change The person was very attentive to my needs. I am looking at buying a second vehicle there for my teenager who is going away to school. Keep up the go The person was very attentive to my needs. I am looking at buying a second vehicle there for my teenager who is going away to school. Keep up the good work! More

Great Experience! Tried Koons as I was not happy with the quality of service and overbooking issues experienced at another dealer. Koons was great - everything went as Tried Koons as I was not happy with the quality of service and overbooking issues experienced at another dealer. Koons was great - everything went as smoothly as it could have and was all ready to go in about an hour. Will be coming back! Even the coffee was good! More

Service Treated me good work was done in timely manner will recommend to my family members and friends .Kenny was very helpful and courteous and will recommen Treated me good work was done in timely manner will recommend to my family members and friends .Kenny was very helpful and courteous and will recommend to him everybody More