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Koons Baltimore Ford
Baltimore, MD
734 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 734 reviews
April 01, 2024
Caveat Emptor! Explanation for Rating is on Google Review. Here is an update on the Ford SUV she purchased. My daughter had the SUV 4 months only and muffler broke Explanation for Rating is on Google Review. Here is an update on the Ford SUV she purchased. My daughter had the SUV 4 months only and muffler broke. It was completely rusty. We checked all features of vehicle before purchase. Who would have thought to look under vehicle the condition of muffler. Did the dealer know about the condition of muffler? Absolutely! Yet, they sold the vehicle to my daughter with the muffler in such bad shape. My daughter has 4 kids. She could not drive the SUV for 3 months because she did not have the money to replace muffler. The muffler replacement cost $2100. More
by FairReviewer
Employees Worked With
Ray Baldwin
March 26, 2024
My service agent is better than yours! !! Jay always goes above and beyond to ensure that his customer (me) is a happy customer. I have been purchasing vehicles from Koontz Food since 201 !! Jay always goes above and beyond to ensure that his customer (me) is a happy customer. I have been purchasing vehicles from Koontz Food since 2012. I love the excellent customer service. More
by Charisse Gordon
Employees Worked With
Jay Jr.
March 22, 2024
My experience was exceptionally good despite the fact I've been previously mislead with my bill however under the people who used to own the koons ford dealership. Despite the small hiccup I had an amazi I've been previously mislead with my bill however under the people who used to own the koons ford dealership. Despite the small hiccup I had an amazing experience thanks to Yami Villmari she was very professional and highlighted areas that helped me understand how my bill was generated. More
by adriandavis375
Employees Worked With
Yami Villmari
March 14, 2024
Unless it a quick lube job don't take your car to be serviced here. They kept my car for a week saying they didn't know why it was shaking and everyday they needed more time. Well the truck hadn't mov serviced here. They kept my car for a week saying they didn't know why it was shaking and everyday they needed more time. Well the truck hadn't moved in 4 days when I get a phone call from the sales department asking if I wanted to sell it. I explored the option and they gave me low quote based it needing repair. I told them I'd think about it but really just wanted to know what was wrong and get it fixed. The sales department calls back and says it has a bad transmission, so I call service and guess what, they said the trans was good but need MORE time to figure it out. Id had enough of whatever games they have going on here. Not sure what the deal was with them but someone was being deceitful in there practices. More
by Matt
Employees Worked With
Dennis Koulatsos, Tom Snyder, Ray Baldwin, Paul Sarandos, Kenny Dillon, Bruce Leibowitz, Joshua Oh, Abdul Tabibi
March 04, 2024
I had originally taken my car to Apple Ford for a mirror replacement. The replacement didn't go well. I felt that Apple Ford weren't honest and straight forward. I decided to give Koons Ford a try. It wa replacement. The replacement didn't go well. I felt that Apple Ford weren't honest and straight forward. I decided to give Koons Ford a try. It was like "Night and Day." Koons Ford properly did the replacement! My service Rep David was pleasant and respectful. He made sure that I was satisfied with the work that was done and he showed a genuine concern about me as a customer. The rating system only has 5 stars but my experience with him and Koons Ford was a 10! More
by stardust124
Employees Worked With
David
