Koons Baltimore Ford

Worked back and forth for a while with the dealer on my trade and a new vehicle. When it looked like we would not be able to make the deal due to a difference in price, Alona Holland reminded me of the reb trade and a new vehicle. When it looked like we would not be able to make the deal due to a difference in price, Alona Holland reminded me of the rebate on tax for my trade in, which more than brought the deal together. Working with Ray Baldwin (Sales) was a pleasure, the customer services team (especially Alona) made it a great experience also, she really looked after me. When I went to the dealer and into the finance office Jimmy was great, really friendly and helpful. He ensured I understood everything that was going on and every itemized charge (almost to a fault). I would suggest them to anyone, and will go back there first the next time I'm looking for another truck. More

i needed repairs done to my 2006 f350 diesel truck, having heard that Mr. Leibowitz is one of the most knowlegdable service personnel to answer some of my questions before bringing the truck in. He kne having heard that Mr. Leibowitz is one of the most knowlegdable service personnel to answer some of my questions before bringing the truck in. He knew what i was experincing and assured me that his diesel mechanic BJ is the top in his field and they could handle my concerns. Not only was it corrected quickly, but it was explained in a way that i could understand. thank you koons ford More

THANK YOU Koons Ford of Bmore for having the Greatest employees!! Russell & Jimmy not only got me into one vehicle but I walked away w/2 new trucks!! They worked the impossible and I couldn't be any happ employees!! Russell & Jimmy not only got me into one vehicle but I walked away w/2 new trucks!! They worked the impossible and I couldn't be any happier! I was in & out in no time @ all. I truely appreciate their help, I told them exactly what I was looking for & they delivered. I've already recommended one friend and will continue recommending in the future. Thanks guys- we love our new trucks!! More

I went in looking for a fiesta my budget was relatively tight and i did not think that i would foind anything resonably price. I went tto multiple dealerships before visiting koons. I had searched their tight and i did not think that i would foind anything resonably price. I went tto multiple dealerships before visiting koons. I had searched their online inventory and found a car i loved and just wanted to drive it for fun and to see what it was like. After driving the car and loving it Tom Snyder (my sales rep) gave me aprice that was fair and better than any other dealership i had visited. Afterbwe went forward their was no pressure to make the sale and Jimmy Lowry in the finance dept. worked to get me a great rate even though my credit was not exceptional. I LOVE my new 2011 fusion it is everything i could have hoped for at a great price. Overall everyone at the dealership was professional and a pleasure to deal with it will be the first place i go when buying my next vehicle and i will be excited to recommend them to my friends and family. Thank you koons of baltimore! More

I have always dreaded the car buying process and have never been very fond of car salesmen, but my experience at Koons Ford, and with Keith, was very pleasant. I never felt as though I was a number or a never been very fond of car salesmen, but my experience at Koons Ford, and with Keith, was very pleasant. I never felt as though I was a number or a sales goal he needed to reach. I was treated with the respect I deserve and was never pressured. I will recommend Keith and Koons Ford to anyone looking for a vehicle. More

This was a terrific experiences with professional sales staff. Was unsure which vehicle to purchase and would best fit my needs. Discussed my vehicle purpose with the staff and they suggested the Edge. staff. Was unsure which vehicle to purchase and would best fit my needs. Discussed my vehicle purpose with the staff and they suggested the Edge. Now that I have had an opportunity to use the vehicle for the purpose they staff was correct, it is an excellent choice. Terrific staff, very knowledgeable and professional. More

We were given Baltimore Koons Ford as a certified dealer through AAA. Sam contacted us the very next day. Through a number of emails Sam was able to get a handle on what type of truck we were looking for. L through AAA. Sam contacted us the very next day. Through a number of emails Sam was able to get a handle on what type of truck we were looking for. Living an hour and a half away in another state this was very helpful. Sam was very patient as I changed my mind on several things about the truck. After looking at numerous window stickers that Sam sent me and making daily phone calls, we picked out the perfect truck. The experience at the dealership was well worth the hour and a half drive. Finally getting to meet Sam face to face was very rewarding. The associates at Koons were very friendly and professional. They helped move along the closing process concidering it was a busy Saturday evening. Sam stayed after hours to show us how everything in the truck worked. Koons works very hard towards their 5 star rating and they deserve it. More

Me and my wife bought a 2011 Ford Edge Se on June 25. We are both very happy with our purchase. I got a decent amount for my trade-in and a great price for our new car. Our salesperson was Tom Snyder. He are both very happy with our purchase. I got a decent amount for my trade-in and a great price for our new car. Our salesperson was Tom Snyder. He was very helpful. We drove past three ford dealerships to get to koon's baltimore ford because of the great reviews. Highly recommended! More

I purchased my vehicle from Koons Ford in 2001. Since then, I will only let Koons Ford service my vehicle. I truly appreciate their knowledge and service to my vehicle. then, I will only let Koons Ford service my vehicle. I truly appreciate their knowledge and service to my vehicle. More

There are dealers closer to me but Koons Ford is worth the drive because of there excellent service and better deal. I recommend Koons Ford to my friends that are looking to buy a Ford. also my next Ford the drive because of there excellent service and better deal. I recommend Koons Ford to my friends that are looking to buy a Ford. also my next Ford will be from Koons. Thanks Kevin Barley More