Koons Baltimore Ford

Derek was outstanding. I went into the dealership just to look at the WV Beetle. I ended up very happily trading in a Honda Civic and purchasing a VW Beetle that was pristine and that had been checked out m look at the WV Beetle. I ended up very happily trading in a Honda Civic and purchasing a VW Beetle that was pristine and that had been checked out mechanically.I was treated very courteously. This was by far the very best car shopping experience I ever had and would stongly recommend the staff at Koons to anyone who wants to buy a quality used car. Derek was professional, informed, considerate, available to answer any questions and a pleasure to work with! More

I called to inquire about a specific type of vehicle. Tom appeared very knowledgable and courteous over the phone - no pressure. As I was shopping with my daughter for a vehicle for her via the internet Tom appeared very knowledgable and courteous over the phone - no pressure. As I was shopping with my daughter for a vehicle for her via the internet, we were pretty knowlegeable ourselves and had actually planned to visit several dealerships, and we informed Tom of this. Needles to say because of the overall atmosphere and abience of the dealership, the professionalism of Tom and the wonderful experience with Steve, the F&I manager. Koons Ford of Baltimore was our first and last stop. Additionally, I'd planned to finance the vehicle with my credit union, but ended up using the financing that Steve had offered. This was one on my most pleasant automobile buying experiences. I will highly recommend Koons Ford Baltimore and specifically Tom and Steve to my wide circle of family and friends. They do the auto sales profession PROUD. More

I walked into the dealership not knowing what to expect. I had just came from another dealership and was turned down. When I walked in I was greeted by Alona and Desiree, it made me feel welcomed and at eas I had just came from another dealership and was turned down. When I walked in I was greeted by Alona and Desiree, it made me feel welcomed and at ease. When Philo came to assist me he was honest straight forward and answered all my questions. I had the pleasure of speaking with the ladies while my vehicle was being appraised. Bottom Line I will reccommend everyone I know. Thanks Guys! More

I had a great experience with Koons and their team! Keith O'Connor was the penultimate sales professional and Ken Dillon in the service department has helped keep my new truck in tip top shape. Thanks guys! O'Connor was the penultimate sales professional and Ken Dillon in the service department has helped keep my new truck in tip top shape. Thanks guys! More

Knowledgeable staff that works well together. Best no-nonsense car-buying I've encountered. Highly recommend this dealership. Personalized emails were great. Service staff friendly and helpful. no-nonsense car-buying I've encountered. Highly recommend this dealership. Personalized emails were great. Service staff friendly and helpful. More

Tom Snyder went above and beyond the call of duty to get me the car I wanted, when I wanted it, even to the point of negotiating with the Port of Baltimore! Tom and Jimmy were professional, courteous, respo me the car I wanted, when I wanted it, even to the point of negotiating with the Port of Baltimore! Tom and Jimmy were professional, courteous, responsive, and low pressure. Thanks! More

Koons Ford was an excellent experience. Tom Snyder, our sales person, was very knowledgeable and not pushy at all. Financing with Steven Ageloff was thorough and quick. I walked away very happy with my ne sales person, was very knowledgeable and not pushy at all. Financing with Steven Ageloff was thorough and quick. I walked away very happy with my new mustang. More

Just purchased a brand new 2012 Ford Mustang V6 Coupe. Mr Mark Dixon was very accomodating and helpful. Mr Russell Martin went out of his way to help us seal the deal. He worked very hard to help us wi Mr Mark Dixon was very accomodating and helpful. Mr Russell Martin went out of his way to help us seal the deal. He worked very hard to help us with all our wants and needs. A special thank you to Mr. Mihail Tomazos, he helped us with all the financing and was very kind and caring. He explained everything so that we could understand. Was very WOWED by our recent purchase. Would highly recommend purchasing a vehicle from the Koons Ford Dealership. Thank you, Donna Gibson More

My experience with this salesperson was excellent. He never turned his back on me and he got back to you when he said he would. He explained anything in detail and he was just plain friendly and very cor never turned his back on me and he got back to you when he said he would. He explained anything in detail and he was just plain friendly and very cordial. I would reccomend him to anyone I knew who was in the market for a car purchase. I must tell you that the entire dealership was professional. This should be the model dealership for all Ford Dealers. Everyone went over and above to please me even salespersons who did not wait on me. From calling on the phone to Jim in the fianance office to Pete who I called back the next day just to ask how somehthing worked on my new Explorer. They were willing to go out of their way to assist me. I have never had an experience such as the one I had at Koons on Security Blvd. You should be proud of all those employees in that dealership because they have it going on. Curtis and the Jim in the fiance department made this sale way too easy I felt like something was wrong it went so smooth. I am a Branch Manager at MECU one of Baltimore Credit Union and I am a people person and I recognize great service and this dealership should be commended by some high official on the excellent customer service skills they display and I have been there a few times and it it always the same. Please give these folks from the receptionist desk to fiance a great hand they surly deserve a great word and some high commendations!!!! When you look up professionalism you will find Curtis Conaway and under Great you will find Koons of Baltimore.....Thank you for a Wonderful experience. More

I WAS ONLY EXPECTING TO HAVE MY CAR SERVICED WHEN UNEXPECTED REPAIRS REQUIRED THAT I REPLACE MY VEHICLE. I WENT TO THE USED CAR LOT AND MET CARTEZ. HE MADE ME FEEL COMFORTABLE AND EASED MY FEARS ABOU UNEXPECTED REPAIRS REQUIRED THAT I REPLACE MY VEHICLE. I WENT TO THE USED CAR LOT AND MET CARTEZ. HE MADE ME FEEL COMFORTABLE AND EASED MY FEARS ABOUT THIS NEW DILEMMA. HE WORKED WITH ME TO GET THE BEST CAR FOR MY NEEDS AT THE BEST PRICE. MAKING THE WHOLE PROCESS PAINLESS. I'VE NEVER HAD BUYING A CAR GO SO SMOOTHLY. THANKS CARTEZ & THANKS KOONS. More