Koons Baltimore Ford

I do not have a Google or Yelp account, so I ‘m emailing you about the excellent service I received at Koon’s Ford on Friday, February 17, 2012 from Chuck Rest. I arrived at 7:30 a.m. for my 30,000 mil you about the excellent service I received at Koon’s Ford on Friday, February 17, 2012 from Chuck Rest. I arrived at 7:30 a.m. for my 30,000 mile check and waited for my Escape to be serviced. Chuck Rest was my service advisor and he was very professional. He listened to what I needed to have done to my Escape and answered all my questions about my warranty and maintenance plan agreement that I purchased when I bought my Escape in 2008. He made sure the mechanic helped me connect my new cell phone to Sync, he printed the paperwork and showed me the warranty time-span and maintenance plan on my Escape and reviewed everything with me. Chuck made sure that the mechanic was aware the tape type material that was loose from the defroster vents was securely re-installed under the vents and per my request, he made sure the mechanic used synthetic oil. Over all, Mr. Rest was extremely courteous. There’s not too many businesses nowadays that make you feel like you’re a special customer and with Mr. Rest’s professionalism and courteous manner, I felt very special. I intend to keep my Ford Escape for quite a while, but when my Ford needs to be serviced or in the future, I need a new SUV,I will certainly come back to Koon’s Ford. Very respectfully, Margaret R. Armiger More

LOVE THIS PLACE! ALWAYS FEEL LIKE FAMILY WHEN I COME HERE. MAKES BUYING A VEHICLE A PLEASEANT EXPRIERNCE AND THE SERVICE DEPT. IS JUST A REFLECTION OF THE FRONT OF THE HOUSE..FIRST CLASS GUYS! HERE. MAKES BUYING A VEHICLE A PLEASEANT EXPRIERNCE AND THE SERVICE DEPT. IS JUST A REFLECTION OF THE FRONT OF THE HOUSE..FIRST CLASS GUYS! More

Tommy Miller went above and beyond to make sure my car repairs were done quickly, and conveniently. I am very grateful to him for making it as stress free as possible. He was very easy to work with, and a repairs were done quickly, and conveniently. I am very grateful to him for making it as stress free as possible. He was very easy to work with, and a great communicator. More

Hello, A few days ago, I sent an email and a survey Hello, A few days ago, I sent an email and a survey complaining about the unsatisfactory work and professionalism from staff at Koon's Ford in Bal Hello, A few days ago, I sent an email and a survey complaining about the unsatisfactory work and professionalism from staff at Koon's Ford in Baltimore located on Security Blvd. After submitting that email, I went back to the dealer and the manager was more than helpful to rectify the situation and complete the work that was performed unsatisfactory on my taxi cab. NOTE: After leaving the dealership for the second time, I had to pay another company to get my meter to work again like it was working before I got to the dealership. I would like to change my rating to a satisfactory rating. Thanks! REPAIR ORDER COMPLAINT 73982 More

We walked in and Kevin was there ready to answer questions. Not once did he try to force us to look at anything out of our price range or try to force options on us. He is very knowledgeable and f questions. Not once did he try to force us to look at anything out of our price range or try to force options on us. He is very knowledgeable and friendly. The dealer did not add any fees, so the price of the car did not go up when we got to the financing department. More

Felix was helpful and professional in helping me find the truck I wanted. I was given a fair trade in for my old truck and excellant financing was arranged for the new one. All and all a good buying experien truck I wanted. I was given a fair trade in for my old truck and excellant financing was arranged for the new one. All and all a good buying experience. More

Lower shcok mount on 2006 F-150 broke off. Vehicle had high milage but the part broke due to an obvious manufacturing defect. The people at Koons stepped up and repaired the part. Very little wait time high milage but the part broke due to an obvious manufacturing defect. The people at Koons stepped up and repaired the part. Very little wait time and everyone was very helpful. More

Mr. Farajii Muhammad assisted me in selecting a Ford Explorer. He was very friendly and knowledgable about the vehicle and the complete car buying experience. My Explorer was already prepped and re Explorer. He was very friendly and knowledgable about the vehicle and the complete car buying experience. My Explorer was already prepped and ready to go on the day/time that he promised it would be ready. And he took the time to make sure I knew how to use the "Ford-Sync" computer system in the Explorer. He guided me through the car buying experience in a manner that would make it easy for me to buy another vehicle at Koons Ford of Baltimore. More

Buying a new car is typically a long agonizing process. You have to deal with finding the right car, pricing negotiations, and financing. My dealings with Koons Ford made my car buying experience much mor You have to deal with finding the right car, pricing negotiations, and financing. My dealings with Koons Ford made my car buying experience much more enjoyable and stress free. My first inquiry with Koons was via email. I communicated to Koons the type of vehicle I was looking for including color and options. Philo Gentles (sales consultant) promptly sent me pricing and Desiree Taylor followed up via phone in a very courteous manner. Philo diligently worked with me to narrow down the exact vehicle I was interested in. I was able to work very easily with Philo on pricing as well. I had another dealer offer me a lower price and Philo beat that price by $50.00. The other dealership also had very poor dealer ratings on dealerrater.com. I verbally committed to Philo that I would purchase my vehicle through Koons Ford of Baltimore and went to the dealership that afternoon to fill out the paper work. The car I purchased had to be delivered the next day to the Koons lot. Upon pickup of the vehicle the next day, I noticed there were a few minor scratches. The General Manager (Dennis Koulatsos) told me he would correct these issues. In my discussions with Dennis, you could tell his philosophy is to make customers for life. He is not in the business to sell you one car at the highest profit margin he can make. He wants the buying experience to be enjoyable so customers will recommend his dealership and to get repeat business from customers like me. Lastly, I am the type of person who rarely fills out customer reviews. However, I felt that Koons Ford went out of their way to help me out during my buying process, that I should return the favor to them. I highly recommend Koons Ford. More

On 8/10/11 we negotiated and they made an offer to buy a car and trade in a car on a Wednesday. We did not take the offer that night as the car was not yet in and they had no 2012 fiestas to test drive, an car and trade in a car on a Wednesday. We did not take the offer that night as the car was not yet in and they had no 2012 fiestas to test drive, and we preferred to see and drive the car first. We explained this apprehension to Russell, the sales manager. They did say that the offer on the trade in was good for that day only. Tom did tell us that the price on the car was still good and to "keep your AAA car buying service certificate" for when we come back. He asked if we could come quickly when the car arrived since the fiestas are selling very fast. The car came in the next day and we tried to make an appointment to come in and buy it. We were ignored on Thursday (phone and e-mail). Late Friday we received an email from Dennis, explaining that the offer was off the table and we could pay full MSRP ($700 more than negotiated). He also informed us that our trade in was now $300 less. He stated that they removed themselves from the AAA buying service and would no longer honor the certificate (one day later). They seem to not want to sell us this car and according to their website, they still had it in stock for a couple weeks after. I have bought 3 cars from koons dealers in the past and had good experiences. In the end we ordered the exact car we wanted elsewhere for the same price and got more for our trade in. More