Koons Baltimore Ford

I live in Pennsylvania and spent weeks searching for the best price on a new Ford vehicle. After some time I came across the Koons Web site and was surprised to see their low "WOW" pricing. At first, I th best price on a new Ford vehicle. After some time I came across the Koons Web site and was surprised to see their low "WOW" pricing. At first, I thought it was too good to be true. Since the dealership was over two hours away, I didn't want to make the trip until I could get more information. I reviewed their vast on-line inventory and identified the vehicle I liked. I decided to send an email and within a short time, I received a response from Dennis Koulatsos. After a few exchanges, he provided a firm "out-the-door" price that was far superior to anything I was able to arrange locally. I was then assisted by Tom Snyder in working out the details of the transaction. Yesterday, we made the journey to Baltimore to make the purchase. We checked out the vehicle and met the people. They were friendly and it was apparent that the entire operation was a well-oiled machine. Eventually, we met with Carol Walker of financing and the final number was identical, to the penny, of the incredible quote previously received by Mr. Koulatsos. We have purchased many vehicles over the years and this was the best experience yet. We highly recommend them to anyone! More

I could not have asked for a better car buying experience from start to finish. I received an immediate response to my initial email inquiry from the GM, Dennis Koulatsos. While test driving and at deliver from start to finish. I received an immediate response to my initial email inquiry from the GM, Dennis Koulatsos. While test driving and at delivery all questions & concerns were addressed by the informed and courteous sales staff, Ray & Alona. The GSM, Keith O’Connor, did a great job walking me through the trade & finance processes ultimately getting me an excellent deal. No pressure, knowledgeable, friendly & honest…thank you! More

Long hard situation that ended up with me dealing with Jerry which made my whole experience 100% better and I thanked him for being really understanding he was great. Jerry which made my whole experience 100% better and I thanked him for being really understanding he was great. More

I want to commend the sales staff at Koons Ford Baltimore.  Specifically, Tom Synder, Marvin Dixon and Pat Wineand.  They really went above and beyond to provide me with exceptional service. I w Baltimore.  Specifically, Tom Synder, Marvin Dixon and Pat Wineand.  They really went above and beyond to provide me with exceptional service. I was delayed getting to the dealership one evening because of a massive thunderstorm.  Not just one, but all three of the sales representatives stayed after hours to help me complete my purchase. I really appreciate that consideration since the dealership is some distance from my home. They also gave me a great price on a model and trim that is very much in demand.  After that the finance manager gave me a good deal on an extended care package.  I never felt pressured or pushed by any of the sales people, and I definately appreciate that. In short, I would highly recommend the sales team at Koons Ford Baltimore to anyone in the market for a new Ford. More

matt is a rare human being--love him--he was patient and understanding,love matt,he was really,really great to work with,he is an a plus gentleman understanding,love matt,he was really,really great to work with,he is an a plus gentleman More

I have purchased a 2013 Explorer Limited from Koons Ford. The experience so far has been great. My salesperson Ray Baldwin was attentive to all my needs during my new car search. He provided me timely inf The experience so far has been great. My salesperson Ray Baldwin was attentive to all my needs during my new car search. He provided me timely information and made my test drive seemless which sealed the deal for me to purchase the Explorer. I had a 2005 Acura MDX and decided to give Ford a try and so far am pleased with the product. It is too early in my ownership to give a complete review as I have not exerienced the service side of the dealership but I hope that too mirrors the sales side of my experience thus far. Scott More

I had gone to Koons Ford about 18 months ago and did not have a good experience. I was looking for a new car and when I entered my zip code it refered me to Koons I was however trying to reach Apple Ford in have a good experience. I was looking for a new car and when I entered my zip code it refered me to Koons I was however trying to reach Apple Ford in Columbia Md. Matt happen to call me before I had the oppurtunity to contact Apple. He was so professinal and polite I decided to give Koons another try. I am very glad I did. After this experience I will recommend them to friends and family and will probably purchase another car from them within the next few months. More

Car buying has been always issue with me; I was need of a new car and Koons were suggest by a coworker. I went there during my lunch break, was immediately greeted by Mr. Farajii Muhammad who answered all qu new car and Koons were suggest by a coworker. I went there during my lunch break, was immediately greeted by Mr. Farajii Muhammad who answered all questions and went to work on what was a exploratory visit. Another note worthy of comment-Instead of holding me captive to get a sell, Mr. Muhammad was very much aware of my time constraint and set me up with an appt. for a second visit. Second day, I watch Farajii running around taking care of my issues and concerns; by end of the day I drove away with a new vehicle, satisfied with the whole transaction and relieved at the ease of buying a new car. I do and will recommend Koons and Mr.Farajii Muhammad to my family and friends. Thank You. More

I was very skeptical about the "WOW" price advertisements, but when the online sales rep sent me the price I really did say, WOW! When I went the next day to test drive and purchase the veh advertisements, but when the online sales rep sent me the price I really did say, WOW! When I went the next day to test drive and purchase the vehicle, I was met at the door and was quickly helped. My sales rep Matt was accommodating and very knowledgeable about the features of the car and we had a pleasant conversation while on the test drive. The Finance guy was excellent. He was able to explain the value of some of the add-on services and there was no high pressure maneuvering on his part. I even learned why dealerships still use 25 year old dot-matrix printers. From step one to driving away Koons Ford Baltimore exceed all my expectations and made this my first pleasant car buying experience. More