Koons Baltimore Ford

I purchase two cars in a 3month period because of Matt Stout I will purchase another before the end of the year because of Jerry Grabowski. I had a minor issues when bringing my vehicle in for service. Je Stout I will purchase another before the end of the year because of Jerry Grabowski. I had a minor issues when bringing my vehicle in for service. Jerry went above and beyond to make sure I was 100% satisfied. I will be back. More

On June 22nd, 2012 I purchased a new truck at Koons Ford. I had not purchased a new vehicle since 1998 and was very apprehensive. I must say from the moment I walked in the door, I was greeted with warmth an I had not purchased a new vehicle since 1998 and was very apprehensive. I must say from the moment I walked in the door, I was greeted with warmth and appreciation for the fact I had chosen this dealership to explore. I met my salesperson (Gerard), and was impressed from the first. Gerard took the time to answer any and all questions I had, listened to what I had to say and I felt no pressure at all. In fact at one point Gerard told me his goal was to make me happy and if that was not possible thank you for coming in. The bottom line is I was treated with the utmost respect at KOON,S and thank you for a wonderful buying expierence. A special thank you to my new friend (GERARD). John MacLeod More

Tom and Carol were amazing. Because I'm tied up at work, it was very difficult for me to get away to go to Koon's and look at cars, and it was hard to find time to talk on the phone. I found the best price it was very difficult for me to get away to go to Koon's and look at cars, and it was hard to find time to talk on the phone. I found the best price on a new Mustang GT that I've seen anywhere else. Tom worked with me over e-mail to confirm all of the features of the car and get the ball rolling on purchasing the vehicle. He was e-mailing me back as late as 10pm to answer my questions. There was no hassle over the price of the car or hidden/unexpected fees. Tom and Carol even worked to get me a financing rate that was lower than anything my bank could do. Oh, and the Mustang is pretty amazing, too. Fast is an understatement. More

WORST DEALERSHIP EVER!!!!!! Be warned Bought a brand WORST DEALERSHIP EVER!!!!!! Be warned Bought a brand new 2013 Mustang GT Convertible and had by far the worst car buying experience I ever ever exp WORST DEALERSHIP EVER!!!!!! Be warned Bought a brand new 2013 Mustang GT Convertible and had by far the worst car buying experience I ever ever experienced. I've been buying cars for over 45 years and have never been treated so bad by a deanship. First off Mike Tomazos was extremely rude any time I spoke to him and would never turn any of my phone call. But I'm getting ahead of myself, first I bought a brand new 2013 Mustang GT from Koons in the beginning of July I live in Miami so obviously they had to ship me the car. Right off the bat Mike was making the actual purchase of the car extremely difficult by never returning calls and by making me do all of the legwork since my salesman Adam was a brand new salesmen. I have never had a harder time giving somebody almost $6k down and trying to but a $40k car then I did with the folks at Koons. Once the sale was complete about 10 days later since according to Mike it takes that long to do the paperwork which is xx it should have been finalized in an afternoon minus the overnight delivery of documents for signature. The car was now going to be shipped from Baltimore to Miami to make sure it was on it's way and to know what the status was I would have to call multiple times a day. Once Koons told me it was enroute I had a temporary sign of relief until when it came time for the truck to pull up to my driveway with the car many days later I got a car from the trucker that the car is still in Baltimore and that he had a trailer fire and the car is parked at the truckers house until arrangements could be made. Koons never told me the car never left and they were contacted to pick it up I had to call them the next day to inform them what the situation was due to their heads being firmly up their &!$ 90% of the time. At this point I didn't know when I would get my car so I call my attorney and Ford customer service for some answers, fortunately ford customer service had the regional manger of Ford I believe contact me admit fault of how this is being handled told me that Koons telling me that they don't like shipping cars was inappropriate to say and basically making sure the car would be sent ASAP. A few days later I received my car which was in great shape thank god, when I called Koons up to get reimbursed for my rental car they told me that there was nothing their going to do and that they paid extra to ship the car to me, by the way I paid for shipping I'm not liable for a surcharge due to their negligence. To Sum up If your going to but a car go to another dealer that cares about customers not just making money and that when all else fails Ford ended up making things right. More

We came in looking for a used Ford Escape but the prices of the new vehicles was so enticing that we bought. Everyone we dealt with was friendly and extremely helpful. Would recommend to anyone looking for of the new vehicles was so enticing that we bought. Everyone we dealt with was friendly and extremely helpful. Would recommend to anyone looking for a dealership. More

I did my homework and knew I wanted a '13 Escape. I originally dealt with David Miller at Koons Ford in Baltimore. He did a great job of keeping me updated while I waited for the '13 model to become av originally dealt with David Miller at Koons Ford in Baltimore. He did a great job of keeping me updated while I waited for the '13 model to become available and helped me "build" my new car! David left Koons and Tom Snyder took over. He kept me posted on the progress of the car. When my car was ready for pickup David came in on his day off so I could have my new car ASAP! Overall it was a very pleasant experience! More

Tom did an excellent job in helping my dad and I chose the car that we were looking for. We were searching for a black 2012-2013 Mustang and Tom found one just like I had at liked at a previous dealer bra the car that we were looking for. We were searching for a black 2012-2013 Mustang and Tom found one just like I had at liked at a previous dealer brand new off the truck and brought over to Koons. He made sure that it was washed and cleaned for us, as well as offering if I wanted to drive it again. Tom even showed me a different color car that I was interested in and gave me his personal opinion which aided me in the process of which color car I wanted to chose. The color that he showed me was Banger Blue, and even though I liked it, it ended up being a little bit too exotic for the rest of my family. So in the end my dad and I ended up going with the black 2013 mustang. Tom helped us with all of the paperwork and made it an easy process for us. It was a very hot day that day and he offered us water and was very caring and friendly. The price ended up being better than any of the other Ford dealerships that we had gone to previously that week, and so I know my dad greatly appreciated that. Overall i left Koons of Baltimore satisfied and happy with the choice that my dad and I had made. I would definitely recommend Tom to anyone else. (p.s- I'm still working towards those rims Tom). Thanks! More

I was looking for a particular model truck , Koons of I was looking for a particular model truck , Koons of Baltimore had the truck I was looking for. When I enquired about the WOW price Tom Snyder prom I was looking for a particular model truck , Koons of Baltimore had the truck I was looking for. When I enquired about the WOW price Tom Snyder promptly emailed.I am impressed with time and effort he expended. He made the whole buying process very easy.I would recommend Koons of Baltimore to anyone looking to buy a ford vehicle! More