Koons Baltimore Ford

I've always owned foreign cars and am used to the treatment of Mercedes, Lexus and BMW dealerships. I was surprised that I was treated with the same respect and am heartened that my Koons Ford expe treatment of Mercedes, Lexus and BMW dealerships. I was surprised that I was treated with the same respect and am heartened that my Koons Ford experience was just as good, if not better, than the mentioned dealers. Keith O'Connor was a pleasure to deal with, and was extremely pleasant, even though I was very particular about the specific model, options and color combination I wanted. He searched high and low, found the car out of state, and within twenty four hours I drove away with my new vehicle. Mat and Steve rounded out the team and were just as professional and helpful as Keith. Great experience and I highly recommend this dealer. More

Mark Rodgers was my sales guy. He was very helpful in answering all the questions I threw at him before I even came in. He was a calm guy and did not hard-sell me (though he and I both knew I was going t answering all the questions I threw at him before I even came in. He was a calm guy and did not hard-sell me (though he and I both knew I was going to get the car anyway). Everyone we dealt with, mainly Mark and Carol, were friendly. I feel like they explained everything well and took their time with me. They gave me a good price, I got a good car, and I was mostly pleased. Car buying is long and stressful mainly because it is a big commitment and a lot of information to take in and go through so, in and of itself it was not my favorite experience but that had more to do with my own way of processing things than their delivery. Overall, I liked it. What I did not like? Well, I know they have to go over the extended warranties but that was a bit time consuming even though I had said I really did not want them. I came in prepared to turn those options down. What I did not come prepared to be pitched was a anti-theft device called "Lo Jack." Not knowing much about it, thinking it might lower my insurance, my focus being directed to the extra monthly cost rather than the overall cost of the device/service, and already being stressed and on overload with information, I bought it. I signed all of the papers and finalized the sale of everything and immediately started questioning my decision on the device. I am feeling quite a bit of buyer's remorse over that decision and am feeling kind of ugly about that part of the experience. Ultimately, I made the decision and should have said "no" the third time I was asked (did the first two times but did want more information) instead of yes. Again, my bad but still feeling a bit displeased with that part of the experience. This is the part of the experience that caused me to give fours in some areas instead of fives. Not to end on a bad note though. Just prepare yourself to be pitched that item and come prepared to make an informed decision and not an impulsive one. Overall, good experience with just a little regret. More

Outstanding customer service, Kevin and Raymond made everything possible even though I was a first time buyer. They definitely did WOW me. Thanks again guys! everything possible even though I was a first time buyer. They definitely did WOW me. Thanks again guys! More

I enjoy the vehicle, and I'm happy that the dealership went above and beyond to make sure I was satisfied. The sales person even delivered the vehicle to me. this is just an example of how the dealership went above and beyond to make sure I was satisfied. The sales person even delivered the vehicle to me. this is just an example of how the dealership went above and beyond to make sure I was satisfied. it is nice to see that a dealer ship take pride in the customer service. More

I wanted to purchase a new Ford Fiesta for my daughter and based on the reviews that I had found I decided to visit Koons on Security Boulevard. I am so happy that I did, I met with Tom Snyder and he imme and based on the reviews that I had found I decided to visit Koons on Security Boulevard. I am so happy that I did, I met with Tom Snyder and he immediately set to work to find the perfect car for my daughter and at the best price that I could find anywhere! Even when my daughter and I made a last minute switch from a hatchback to a sedan there was never an issue. I have to add that Miss Carol in finance added to what has been the most satisfying car experience that I have had in recent times. I wholeheartedly recommend a visit! More

I came from Allentown, PA to purchase a 2013 Mustang that was located at Koons. This was hands down the most pleasant car purchase I have ever done. Every aspect of the sale went quickly and efficiently. Th was located at Koons. This was hands down the most pleasant car purchase I have ever done. Every aspect of the sale went quickly and efficiently. The people I dealt with could not have been more helpful and courteous. I drove 2 1/2 hours to pick up my car and I would definitely do it again to have the experience that I had with this purchase. I would highly recommend Koons to anyone interested in purchasing a Ford vehicle. More

I purchased a 2013 Ford Escape from Koons Ford this past Saturday and have to say I had a great overall experience. Ford's website actually referred me to a different dealer when I made my initial online i Saturday and have to say I had a great overall experience. Ford's website actually referred me to a different dealer when I made my initial online inquiry. However, I didn't like the salesperson or overall experience there so sought out a different dealer. And I'm glad I chose Koons. I contacted Koons Ford after seeing a Ford Escape model that interested me in the dealership's online inventory. I dealt with Matt Stoudt throughout the entire process from the intial email contact through to the actual sale and have to say he was great. He was friendly, honest, responsive and just a pleasure to deal with. In truth, everyone I talked to at Koons from Matt to Marvin Fowlkes to the other salespeople I casually chatted with were friendly and made the overall car buying experience easy and painless. I would highly recommend this dealership if you are intersted in purchasing a new Ford. More

Just bought a 2012 F150 from KOONS FOR BALTIMORE yesterday. I am very happy with my new truck. Everyone I came in contact with at the dealership was VERY professional and not pushy in anyway shape yesterday. I am very happy with my new truck. Everyone I came in contact with at the dealership was VERY professional and not pushy in anyway shape or form. Both Desiree and Mike were very helpful and worked hard to get me a price and payment that I could afford. I would reccomend this dealership to any friend or person who wants to get a GREAT Ford product and who wants superb down to earth sales expierence and reps. Carol was very helpful and took time to talk with me about different plans that Ford offers and also recommend some things to me that I didnt think of while sitting there waiting for my new truck to come out of detailing. Overall expierence at KOONS FORD BALTIMORE was a 10 out of 10. More

Last month, I bought a prevously-owned 2010 Eddie Bauer edition Ford Explorer from Koons Ford Baltimore. I was dealing with the used car department. We negotiated what I felt to be a fair price, and at the edition Ford Explorer from Koons Ford Baltimore. I was dealing with the used car department. We negotiated what I felt to be a fair price, and at their suggestion, I purchased the extended bumper-to-bumper warranty. I am glad I did. Just several weeks later, a horrendous sound emanated from the Explorer when I tried to shift it out of "Park". I was at work and the Explorer was in a downtown parking garage. I called Koons and they called the roadside assistance company. When they were delayed, Koons sent out a driver to pick me up and take me back to the dealership. Then they provided me with a loaner car for the several days it took to fix the Explorer. The problem: the sealed differential came apart inside and most of the parts had to be replaced and the unit rebuilt. Total cost was around $2,500. Cost to me was $100, the cost of the deductible from the bumper-to-bumper insurance policy that I was thankfully encouraged to buy. During all aspects of the sale and later service, I feel I was treated most fairly. Koons Ford Baltimore certainly lived up to the axiom of: "Excellent service after the sale." More