Koons Baltimore Ford

Matt Stoudt was a great salesman to work with on my new car! He came highly recommended from my brother who also purchased from an Escape from Matt earlier in the year. He went beyond the normal salesman car! He came highly recommended from my brother who also purchased from an Escape from Matt earlier in the year. He went beyond the normal salesman duties and worked very hard to please us even before we entered the showroom. He was able to find exactly the car I wanted and was very willing to start the conversation of finding my car via email, saving me time from driving to yet another dealership and being disappointed with my experience. This was not the case at all with Matt and Koons Ford. As soon as we walked in, we were greeted and Matt came out with the numbers and we looked at the Escape soon after. We even kept the Manager and finance department later that evening and they were never discouraged or rude to us and made sure we had the best deal available. I would highly recommend Koons Ford in Baltimore and Matt in particular. We look forward to dealing with him in the future on our next Ford purchase. More

Matt and Keith were a pleasure to work with! My experience with Koons Ford in Baltimore could not have been any better! Thank you both for your assistance. experience with Koons Ford in Baltimore could not have been any better! Thank you both for your assistance. More

This was our second car purchase from Koons Ford in as many years. Matt and the rest of the team are awesome! I have purchased many cars over the years from several dealers in the Baltimore area and I mus many years. Matt and the rest of the team are awesome! I have purchased many cars over the years from several dealers in the Baltimore area and I must say that Koons Ford tops the list of car dealers who are fair and respectful to their customers. I would highly recommend this dealership to anyone who is looking for a new Ford or any used vehicle. More

We had decided on a Focus having rented them, liked them, and been impressed by not-easily-fooled reviewers, Car & Driver to be specific. I had not bought a new car since 1984 and things had changed. and been impressed by not-easily-fooled reviewers, Car & Driver to be specific. I had not bought a new car since 1984 and things had changed. This time we decided to use one of the Web pricing services where you spec the car you want, get a "target" price, learn what others have paid for that car, and then get a short list of dealers willing to sell at that price. We did this and got responses from 3 Baltimore dealers. I asked each if they had the specific car and color we had specified. I received a note from Matt Stroud that they had a similar car, different color, and it had a backup warning device, but he would see if he could get us a price adjustment on that; otherwise he would meet the target price. One of the other dealers responded with a price higher than the target amount and did not say whether he had the car we wanted even after I sent another email asking. He did say he would match any price I got elsewhere. I should note that I NEVER buy from anyone who doesn't give his best price in front, or waits, as this guy did for another dealer to do the heavy lifting. Third dealer sent a boiler plate pitch and no answer to either price or whether they had the car. So we went to Koons, and bought the car from Matt. I'm 70 and have bought a lot of cars over the years. Although price negotiation used to be part of the fun, and I usually enjoyed it, I'm glad this part of purchasing a new car can be bypassed. We still had a good time with the purchase and even the paperwork. Koons has a paperwork guy named Ray Baldwin, I think, who waltzed us through the biggest pile of agreements I've seen in years. Again we had a good time. There's no reason not to, but it doesn't always happen this way. We once bought a car from Car-Maxx and the paperwork session was nasty, people were argumentative and not very sympathetic to my need to read what I was being asked to sign - I got the impression that most of the papers they needed signatures on were to hold them blameless in the event anything at all happened. It was entirely adversarial. I do read papers and at Koons, I didn't find anything unfair or unreasonable, only the sorts of things they might have wanted to make sure that disputes were handled more or less fairly. One might wonder why it might be better to buy at a large successful dealer rather than a smaller one. My take is that a large dealer doesn't have time or motivation to mess with you. If they can get a deal that meets their requirements without spending undue time or risking making an enemy by tricky dealing, they'll do it every time. I would add that the Koons staff seems both diverse and intelligent. I liked everyone I met there. The lady who answers the phone is a gem. I would add to all of the above that a dealer with intelligent, enthusiastic employees is bound to be a good place to work, or they wouldn't be there, and a good place to do business with because they are there. So I do recommend Koons in Baltimore if you are interested in a new car. More

This is a dealership that I have been going to for a couple of years now. Getting an appointment time has always been easy. The service advisors are very friendly and answer all questions that I have. couple of years now. Getting an appointment time has always been easy. The service advisors are very friendly and answer all questions that I have. Paul Sarandos has been my advisor several times and helped me better understand how my car works and how any broken parts are going to be replaced. The dealership as a whole, is always clean and inviting. I travel from Timonium to Woodlawn without thinking twice on going anywhere closer. I highly recommend Koons Ford of Baltimore to my friends and family. Sincerely, Erika Joeckel More

I was shopping for a preowned 2011-2013 Explorer in the Philadelphia area. Koon's Ford offered me a deal on a new 2013 Explorer making it worth the drive to Baltimore. Philadelphia area. Koon's Ford offered me a deal on a new 2013 Explorer making it worth the drive to Baltimore. More

I was having problem with keeping my phone working in my car, so I took it to Koon's Ford in Baltimore. Steve Harrell met me in the service department and sent my car down for service. Larry Bauer did the w car, so I took it to Koon's Ford in Baltimore. Steve Harrell met me in the service department and sent my car down for service. Larry Bauer did the work on my car and the work was completed in a timely manner with great result. I have worked with both Steve and Larry in the past with the other two vehicles that I had purchased in the past and they have always taken care of any problems with my car. It is a pleasure to work with these two gentlemen. Vernon Tate More

Dealership and salesman Tom Synder recommended by a friend and I was not disappointed. Once we decided we wanted the Ford (2013 Edge Limited) they gave us a price which was spot on with what the buyin friend and I was not disappointed. Once we decided we wanted the Ford (2013 Edge Limited) they gave us a price which was spot on with what the buying services and Edmunds were quoting. No haggling required! THEN Tom went out of his way to find the interior/exterior color we wanted which involved another dealer and a $400 increase in MSRP which Koons absorbed! Finally delivery and financing were equally well handled. As good a car buying experience as I have had. More

I traveled over 900 miles to Baltimore - from Tennessee (and back) - to purchase his new Ford F150 from Koons! I was very pleased dealing with their friendly staff and service! I will be back to buy from t (and back) - to purchase his new Ford F150 from Koons! I was very pleased dealing with their friendly staff and service! I will be back to buy from this dealership again!! More

I just bought a 2013 Ford Edge from Koons-Baltimore and they were great! I'm on a very tight budget and they worked very hard to help get me to the payment that I needed to be at. Between their team, my go they were great! I'm on a very tight budget and they worked very hard to help get me to the payment that I needed to be at. Between their team, my good credit and the wonderful rebates offered from Ford, I was able to purchase the vehicle that I really wanted! More