Koons Baltimore Ford

The only place I will go or recommend from now on. Couldn't be happier with the people or the service. I will be a loyal customer for them. Couldn't be happier with the people or the service. I will be a loyal customer for them. More

Matt Stoudt was very helpful, friendly, and able to answer any and all questions that we had. He treated us with fairness and kindness and we very much enjoyed the entire experience of working with him answer any and all questions that we had. He treated us with fairness and kindness and we very much enjoyed the entire experience of working with him. He was readily available by phone, email, and text to answer our questions and help us as we worked towards getting into our new car. Steve Ageloff was very personable and great to work with. Overall, we could not have had a better car-buying experience. We considered purchasing from another Ford dealership in the area and the customer service was nowhere near as great as at Koons. More

Koons Ford is GREAT I just loved how Pete Dixon was right there with you the whole time and cared about your needs along with your concerns. He is just such a friendly guy. They were just very helpful all th there with you the whole time and cared about your needs along with your concerns. He is just such a friendly guy. They were just very helpful all the way around. I have recommended to my friends that when they need a car to go to Koons Ford of Baltimore they are just the best to work with and to ask for Mr. Dixon. I also loved how clean the lot and show room was. now that's a car dealer that cares about it's curb appeal. In my book if curb appeal is great so is the people that work there and I was right thank you mr Dixon for such a wonderful experience for helping me buy my new car and the way the whole process was just painless. Thank you again, and I will return when I need a new one. More

The cars sales man and F & I manger were so helpful. This was my first new car purchase, and they walked me through every step, making me feel comfortable about purchasing a car from Koon Ford. I left t This was my first new car purchase, and they walked me through every step, making me feel comfortable about purchasing a car from Koon Ford. I left there, in my new car, feeling that I was able to get the best deal, with the best service. I highly recommend this dealership to anyone who is looking for a new car. When they say "We're Gonna Wow Ya!" they truly do. More

Matt, Paul and Steve were all great. Made the trip from NYC because the pricing and service was that good. Completely worth the three hour drive to save money and get treated really well. NYC because the pricing and service was that good. Completely worth the three hour drive to save money and get treated really well. More

I was drawn to Koons Ford Baltimore based on other previous reviews. They did everything in their power to accommodate me. The process of finding exactly what I was looking for in my new mustang was v previous reviews. They did everything in their power to accommodate me. The process of finding exactly what I was looking for in my new mustang was vary detailed. Koons Ford Baltimore made sure you got what you were looking for. They found one at another Koons location and brought it over just for me to take a look at it. I ended up buying that new 2014 mustang. The buying process was enjoyable from start to finish, and it was a pleasure working with Mark. More

My wife and I made the decision to check out the Koons Ford in Baltimore based on their selection, their reviews and their prices. I knew enough about every single vehicle they had in stock to know: I did Ford in Baltimore based on their selection, their reviews and their prices. I knew enough about every single vehicle they had in stock to know: I didn't want a hybrid or anything to do with one. I didn't want a car that was painted white, black or primer / silver of any shade. My wife's Focus wasn't going to be around much longer and I was getting tired of dealing with a sedan. We were met with MATT who did a VERY fine job in his honesty, his professionalism and his time spent with us. I didn't, in the 4+hrs we spent with him feel pressured by the usual sales b.s. We checked out Blue Edge SE / Fusion in similar trim and Escape in higher trim = jacked Focus and found Edge SE done just right. SE Edge is a very nice solution in a current car with no extra electrical b.s. There was no pressure for up-sale. No 4 square sheets, no monthly payment tactics. No pressure for financing, No nothing. He actually wanted to gain our business and our respect. My wife I had everything we needed to do business that day. We knew what we wanted, how we wanted it and just what we expected by the end of business that day. The finance woman we met with was honest, no b.s and truthful about our trade involving all numbers. I can honestly say... He lined us up with a Edge that is quite possibly perfect. It didn't have any of the touch screen, tactile, overdone issues that magazine reviewers complain about. It had enough buttons to operate without looking. I also hadn't driven a recent Fusion, which got me thinking: The idea of a Red n Tan Fusion, with the light tan / sand interior a decent spoiler and tape package... could be in my future. MATT sold the Edge to her and the "Fusion" to me in such a way that I hadn't even thought about either car previously for us. I'm literally shocked about the attitude and treatment we received. I'm not AT ALL the type or have the attitude to give praise easily, dude earned it. Ive been driving Honda's for 15yrs now, I might actually trade for a Fusion when the time comes. YO Matt, you a'ight with me. P.S If you ever get that red n tan cloth Fusion in with the 2ltr turbo and the Sync (no nav, no moon / sunroof, no pb start, no power seats, just as base as possible).. Id love teaser shots. More

Good experience with Matt. He exhibited the 3 P's of a solid business relationship. He was professional, personable and persistent. Overall a positive experience that would allow me to recommend Matt a solid business relationship. He was professional, personable and persistent. Overall a positive experience that would allow me to recommend Matt and his employer (Koons Ford) to others. More

I have never experienced buying a car via text. It truly makes the car buying experience hassle-free. Matt Stoudt and I traded about 15 text messages and the deal was made. He proposed, I countered, he acce makes the car buying experience hassle-free. Matt Stoudt and I traded about 15 text messages and the deal was made. He proposed, I countered, he accepted and the deal was done. I went into the dealership with my vehicle to trade and much to my surprise, Koons matches CarMax offers on trade ins. Tom Snyder closed the sale. He handled every detail very professionally. He filled my tank with gas, briefly explained the important features on my new car and paired my phone to the SYNC system. And finally, Carol Walker handled the financing through Ford. She is extremely knowledgable about Ford's different options and guided me to the best financing product for my needs. Carol explained several different packages that were available to protect my investment. Generally I do not purchase extended warranties. However there was one product that I felt would really benefit me. A Maintenance Contract that covers all routine maintenance for 75000 miles. Now that's piece of mind. The icing on the cake is that this deal, including the maintenance contract, which is a $1600 value was still several hundred dollars less than their nearest competitor without a maintenance contract. This was hands-down the best new car buying experience in my life! More

This was my first time to purchase a vehicle by myself and the staff at Koons made it so easy. The process started on the web site and ended with me driving away in my new Ford Edge. I found the car on and the staff at Koons made it so easy. The process started on the web site and ended with me driving away in my new Ford Edge. I found the car on the site and requested information and a price on it and was contacted by Keith that gave me the price and told me to come down (the dealership is 53 miles from my home) and he set me up with a salesman that would help me. I arrived and worked with Matt. I can not say enough about how wonderful Matt is to his clients. He had the car waiting for me to look at and take for a drive when I arrived. We went for a short drive and he explained all the features are on the car (Edge Limited) and the options (Sync) and how they work. After arriving back at the dealership, I gave Matt my keys for my trade and told him what I wanted for a car payment should we make the deal. Keith, Matt and Alona worked to make that happen. They were all wonderful. They were able to work all the numbers to put me in the car at my desired payment. Through all of it no one lost their patience with me (if they did, they didn't show it) and were very understanding as to why I wanted to stay at that amount. They are great!! All of them were right there to give me all the information I needed and very personable. They made me feel comfortable and the process did not stress me (which it very well could have). If anyone in the Baltimore area is looking for a car I would highly recommend this team, especially Matt. He knows the vehicles he is selling and is very patient in both making the deal and explaining everything about the vehicle. More