Koons Baltimore Ford

Kudos to Matt Stoudt and our new Expedition As the owner of a small business (luxury cars/vans/suvs, chauffeured), I have occasion to purchase about 10 vehicles a year or so, which means that I As the owner of a small business (luxury cars/vans/suvs, chauffeured), I have occasion to purchase about 10 vehicles a year or so, which means that I look for very professional vendors who know the product, are straight with me on issues of negotiation, and who I can trust to steer me away from mistakes I would otherwise make. Based upon my initial experiences with Mr. Stoudt at Koons, I'm pleased to say I may have found such a vendor for my Ford purchases. Our recent purchase of an Expedition LTD was as uneventful as they come, and Mr. Stoudt was absolutely on the level with me throughout the process. Kudos also to the finance office, who fought successfully for the rate we needed to see on this vehicle. I look forward to future purchases. More

Matt Stoudt was excellent to work with. He was knowledgeable and patient, able to answer the many questions we had. When we weren't quite sure if we had found what we wanted, he was able to mak knowledgeable and patient, able to answer the many questions we had. When we weren't quite sure if we had found what we wanted, he was able to make other suggestions, which in the end got us to purchase the car same day!!!! Definitely will refer to friends. More

What a great experience in purchasing my new Ford truck. The salesman Matt Stoudt was outstanding!! He was professional, courteous, and very knowledgeable about the vehicle. He also carried himself in such The salesman Matt Stoudt was outstanding!! He was professional, courteous, and very knowledgeable about the vehicle. He also carried himself in such a honest professional manner that I couldn't pass on the excellent deal that he gave me on my truck. He did not try to deceive me or pull anything over on me like some other dealers have done in the past. I would recommend Koons Ford and Matt Stoudt to any of my friends and family. A++++ organization!! More

The Sales Manager is Mark Rodgers. A nice guy all of the way. The WOW prices on the Web site are the basis for what the customers pays. The fine print says to add the shipping, a processing fee, and sub way. The WOW prices on the Web site are the basis for what the customers pays. The fine print says to add the shipping, a processing fee, and subtract the applicable Ford rebate. I thought that there may be some sort of exception, caveat, or government style rule - but that's it. A+ For Koons Ford More

Larry was very friendly and helpful. All help was very Larry was very friendly and helpful. All help was very thoughtful and personal. The car I got is the perfect fit for me and I had plenty of time an Larry was very friendly and helpful. All help was very thoughtful and personal. The car I got is the perfect fit for me and I had plenty of time and hp with making my decision. Thanks for everything, -Adam Dougherty More

Advertised Presidents Day sale 125% KBB for trade in. I did not expect to get 125% for my trade, but even actual KBB would have been nice. My actual KBB trade in value is 29000. I was offered 26000 taken u did not expect to get 125% for my trade, but even actual KBB would have been nice. My actual KBB trade in value is 29000. I was offered 26000 taken up to 28000 for the 125% bump this still did not reach actual KBB. So all I can say is do your homework before shopping Koons! More

My son was looking for a new vehicle and since we purchased the first one through Koon's in Annapolis and we were extremely happy with the service we received there he began looking at the Koon's web purchased the first one through Koon's in Annapolis and we were extremely happy with the service we received there he began looking at the Koon's websites. He found the Ford F-250 he wanted at Koon's Baltimore. There was a WOW price on the internet and it was a great price so he called to inquire about the vehicle. At no point was he told by Kevin the WOW price included any rebates and he was given the impression there would be $4000 in rebates available to him. He completed his financing paperwork to see if he would be approved for a loan. Kevin called back to let him know he was approved and at that time Kevin did tell him he could get $2500 rebate or 0% financing and that most people opt for the $2500 because the APR would be so low - anywhere from 1-3%. My son was happy with the info so we drove from central NY to Maryland- 51/2 hours to make the deal. During our visit to the dealership there seemed to be a very unhappy employee that screamed "I quit" and walked out. This of course caused a little stir and was a little embarrassing. We waited for Desmond to go over the contract and give us the "news" on the loan. He gave us the price minus the available rebates and then told us my son was approved for a loan but the finance rate was 5.89%. When we told him Kevin had said the finance rate would be 1-3%, Desmond said that was the best rate they could come up with. My son was okay with the rate although he had been told differently. So now the paperwork has been signed by my son and the representatives from the dealership and all seems okay. No one at any point asked him if he would like to test drive the vehicle and even after purchasing the vehicle he was supposed to get an "orientation" but that never happened either. Kevin came out and synced my son's phone and that was it. Wait, I can't forget that my son also had to ask about the floor mats that were supposed to be in the vehicle too since there were none in it. They did get those for him. So my son is heading back to NY in his new vehicle and I am heading back in mine. My son stops to get something to eat and I continue on. About an hour later he is calling me to tell me the dealership(I believe it was Tom) called him to tell him he needed to return because the contract was incorrect. They told him they were not supposed to deduct the rebates from the WOW price he had seen on the internet and that was the price AFTER the rebates and oops they also forgot to include the freight charges. He was told if he didn't return to the dealership with the vehicle they would be sending someone to NY to repossess the vehicle. Since he is only 23 yrs old and doesn't know the ways of "car dealers" he returned(yes.... drove an hour back to the dealership. They explained all about the internet price and the rebates being included, blah, blah, blah. They said they would give him an extra $1500 off the WOW price and fill his gas tank again since it was their error. And of course they were all too happy to type up the new contract and finance paperwork which he did sign after again being told by Tom that if he took the vehicle to NY it wouldn't be the dealership that would repossess the truck but that Ford financing would send someone to repossess it since there was no way Ford financing would agree to the amount of the vehicle and the financing of it. How I wish I had been there to listen to that conversation since it does not make any sense what-so-ever. So Tom basically threatened my son into signing the new contract in fear of having the vehicle repossessed. When my son returned home with the new contract and I reviewed everything I asked about the $1500 they said they would take off the WOW price since there was nothing showing the reduction. And if it weren't for my son reminding them they needed to fill the gas tank again they weren't even going to do that. I then contacted Tom at Koon's and he "tried" to explain the $1500 deduction they gave my son. The long and short of it is that they didn't charge him the freight fee and the additional taxes that would have been included which still doesn't come out to a reduction of $1500. I have been in contact with Ford and they were sending a notification to the dealership regarding the complaint but we haven't heard from the dealership. I also contacted Ford financing and was told they have no idea why the dealership said they would send someone to repossess the vehicle. The only way Ford financing would do that was if payments were not made. And they said we should call back because they had not yet received the paperwork from the dealership and that they could review it once they have the contract in hand. Best yet was Ford even said it might be in our interest to contact a lawyer. I have done that and will be meeting with him in a couple of days. So to review "WHY" the dealership received such low ratings: they screwed up the paperwork, took advantage of a young adult, lied and threatened him with repossession, lied about reducing the price for his inconvenience and not honoring a signed contract. We also went back to review the website with the WOW price and there was a * next to the price and it did appear to say it included the $2500 rebate or 0% financing but there could be additional rebates to reduce the WOW price even further - check with your dealer. To me that means the additional $1500 rebate should have been taken off the WOW price. Either way, there was a signed contract and the dealership should have honored that contract. More