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Koons Baltimore Ford
Baltimore, MD
733 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 733 reviews
August 07, 2024
I purchased Hyndai Santa FE sport. Sales person Ahmed is helped me well throughout the process but aprisal manager is very rude, When we are talking about the Issues in the listed used Sales person Ahmed is helped me well throughout the process but aprisal manager is very rude, When we are talking about the Issues in the listed used car he is spoke to me very rude. One of the option listed as the cas feature was not working, I asked him if the feature is not working, why to give false information in the website or fix it for me before delivery for me.He is responded to me very rude instead of helping me or giving me solution, he forced me to pay for the warrenty then it will be fixed. Means he want me to pay for the existing issues befoe I buy the vehicle. am not sure his name but he is the guy who sit in the front desk and do the apriasal for trade in car. More
by Ram
Employees Worked With
Ahmed Baroud
July 25, 2024
Cai was awesome he was very attentive. He called when they first opened and helped throughout the process. From the beginning to the end Koons Baltimore Ford did a fantastic job. He called when they first opened and helped throughout the process. From the beginning to the end Koons Baltimore Ford did a fantastic job. More
by bowtech27
Employees Worked With
Cai
July 23, 2024
For the past 18 years my car has been serviced at Koons Ford and I have always received outstanding customer service. My service advisor is Jay Stewart, who is always pleasant, professional and courteous. Ford and I have always received outstanding customer service. My service advisor is Jay Stewart, who is always pleasant, professional and courteous. I would recommend Koons Ford to my friends and relatives for service to their cars. More
by Jjantoine2
Employees Worked With
Jay Stewart
July 09, 2024
Had a horrible time. I was in the service dept when Steve came down to see anyone wanted to look into getting a new car. My car wasn't being worked on so I said yes. I bo I was in the service dept when Steve came down to see anyone wanted to look into getting a new car. My car wasn't being worked on so I said yes. I bought a 2024 escape which I hate. I went there on the following Monday to request a reversal. They passed my from salesman to manager and backbagain. I have purchased ford's from 2014 and only gone to the their service department so you think they would reverse the sale for me. I no longer fill like a valued customer. When I put the sunvisor down it cover about 4 inches of the rear view mirror creating a safety hazzard. More
by Lnurse87@yahoo.com
Employees Worked With
Norman, sales dept.., Dennis Koulatsos
June 25, 2024
Just purchased an F250. Serdal is Awesome! He took care of us through the whole process. Always made himself available even if he wasn't working. We would highly recommend h Serdal is Awesome! He took care of us through the whole process. Always made himself available even if he wasn't working. We would highly recommend him to anyone we know and will gladly send any referrals his way! Thank you Serdal for going above and beyond our expectations! More
by Donna Wortman
Employees Worked With
Serdal Uzun
