Koons Baltimore Ford

friendly and professional Mark was very professional and friendly, and made sure all our concerns were addressed, since we had some issues we encountered the day before which i Mark was very professional and friendly, and made sure all our concerns were addressed, since we had some issues we encountered the day before which involved another sales manager More

Repeat Customer This was my second vehicle purchased from Koons Ford Baltimore and it was just as easy as the first. I'm always impressed with the attention I receiv This was my second vehicle purchased from Koons Ford Baltimore and it was just as easy as the first. I'm always impressed with the attention I receive from the staff and the friendly atmosphere. All questions and concerns are immediately addressed. I was able to handle most of the paperwork by phone and email, which made the buying experience even more efficient. I would recommend Koons Ford Baltimore to anyone. More

Excellent Experience I purchased a CMAX, sight unseen in 2013. I live over an hour and a half away so I was very hesitant on this type of important purchase especially si I purchased a CMAX, sight unseen in 2013. I live over an hour and a half away so I was very hesitant on this type of important purchase especially since I don't have a expendable income and my budget is tight. I also haven't had a car payment in over 5 years so I was very nervous. Koons was wonderful and the best car buying experience I have ever had. So when it came to purchasing a second vehicle for expanding drivers in my family I didn't hesitate coming back to Koons. Both purchases I were wonderful experiences and I wouldn't hesitate to go back. More

Efficient Buying Experience Following a thorough internet search, I settled on one specific Ford Escape that ticked all the right boxes. It was located at separate Koons dealersh Following a thorough internet search, I settled on one specific Ford Escape that ticked all the right boxes. It was located at separate Koons dealership in Virginia, however, the sales staff in Baltimore was more than willing to send for the car and beat any price the other dealership was willing to offer me. This saved me an hour and a half worth of travel and made my buying experience with Koons super convenient. We had worked out the price, pre-approval, and terms of the purchase prior to my arrival. With most of leg-work done beforehand, it took less than one hour at the actual dealership. The sales and finance staff really understood that I was looking for a fast and efficient buying experience, and that's what they delivered. Great place to buy a car! More

New Age Dealership By far the best experience I had with a dealership, no 80s sales guide. after a few minute chat with Tom i made a decision to get in the car and go ch By far the best experience I had with a dealership, no 80s sales guide. after a few minute chat with Tom i made a decision to get in the car and go check it out, have to admit i already was introduced by a friend who purchased from same dealer and was very happy, however until you experience yourself you will not fully understand how easy and hustle free to purchase a car from Koons of Baltimore, they staff was friendly and worked as a team to get me in and out with best deal and car, Ahmed was great not only during the visit but by following up and going out of his way to retrieve my EZ pass that i forgot in a rental car and only emailed upon my return to NY at midnight. Kudos, keep up the good work, had to tell everyone in the office about my experience and i am not easy to please More

Purchase experience worth the driving distance. After extensive internet research we located a vehicle at Koons Ford, Baltimore. After a few short emails to Mark Rodgers and Matt Stoudt a deal was f After extensive internet research we located a vehicle at Koons Ford, Baltimore. After a few short emails to Mark Rodgers and Matt Stoudt a deal was finalized. We drove an hour to find our new vehicle waiting in front of the dealership. The finance office was one of the highlights of our visit. The document process was done in short order as was electronic accessory instruction. Customer Satisfaction is the dealership's number one priority. More

Great buying experience I came in to buy a fusion energi with very specific options. Having emailed multiple dealerships, I found kooks of Baltimore to be the most responsiv I came in to buy a fusion energi with very specific options. Having emailed multiple dealerships, I found kooks of Baltimore to be the most responsive. I heard back from Matt immediately with a very competitive quote. I came in for a test drive and although they were out of stock of the model that I wanted, one of the managers let me drive his car! Matt found the exact model that I wanted in New York and brought it down for me within a few days. He even gave me a brand new fusion hybrid to drive for the weekend while I awaited the arrival of my car. Matt and everyone at Koons made the buying experience easy, and enjoyable. I would definitely buy another car from Koons of Baltimore. More