Koons Baltimore Ford

2015 F150 King Ranch I have been completely impressed with the performance of Koons Ford. They were very professional and honest. When my local dealer was unable to prod I have been completely impressed with the performance of Koons Ford. They were very professional and honest. When my local dealer was unable to produce a vehicle in a reasonable time period, I had to search for a vehicle on my own. I located one that satisfied my needs 250 miles away from home at Koons Ford. Reluctant to travel so far, I decided to look up their reviews on this site and was pleased at what I've read, so I decided to give them an opportunity to work with me. Job well done. You've exceeded my expectations. Thank you Dennis, Tom and Keith. More

Quick Purchase, Excellent Service From Casey Groop My car died suddenly last week, and I had to bum rides off of my family members in order to get to work. I needed a new car quick. I talked to Casey G My car died suddenly last week, and I had to bum rides off of my family members in order to get to work. I needed a new car quick. I talked to Casey Groop from Koons Baltimore Ford, who got me the information I needed quickly and got me a great deal on a new Ford Focus. I am now driving my first new car ever, and I am very satisfied. More

Great deal ... Great service Was reluctant to purchase a new Ford as I have had two bad experiences trying to buy an Explorer over the last two years at other dealers. Stopped in Was reluctant to purchase a new Ford as I have had two bad experiences trying to buy an Explorer over the last two years at other dealers. Stopped in on a whim. They made me a deal that was incredible at year end for 2014 and at the last minute I backed out. Two weeks later almost mid January I called salesman Ahmed back and asked if the deal was still available and he honored it. I even checked the deal with another dealer and they told me not to refuse it. Additionally they didn't pressure me and Ahmed's service and follow up was incredible. If you call to speak with him and leave a message he responds promptly. More

Sold a Bad Used Truck Went to look at a 2005 ford f-150, took for test drive, heard strange noise but only lasted half a minute before stopping and there were no warning li Went to look at a 2005 ford f-150, took for test drive, heard strange noise but only lasted half a minute before stopping and there were no warning lights so didn't think much of it. Bought the truck, took it home, the next day I drive it, I hear the strange noise again and the battery light comes on this time. Took to my friend who's a mechanic and they told me the alternator was overcharging the battery. THEY HAD SOLD ME A TRUCK WITH A BAD ALTERNATOR. So I called them and they forced me to drive all the way back up to Baltimore (I live on the Eastern Shore of MD) to have it fixed and they also TRIED TO BLAME IT ON ME AFTER ONLY HAVING IT FOR 2 DAYS!!!!!! THEY JUST WANT YOUR MONEY AND KICK YOU OUT THE DOOR AS FAST AS POSSIBLE. DO NOT BUY FROM THESE PEOPLE I WILL NEVER AGAIN!!!!! More

excellent customer service Dillan contacted me and we set up a time for me to come in and check out a ford taurus sho that I had been searching for. He was friendly and did well Dillan contacted me and we set up a time for me to come in and check out a ford taurus sho that I had been searching for. He was friendly and did well handling two customers at once. After we test drove the car, we sat down with abdul who was explaining everything about financing.he couldn't have been any nicer. Steven helped me obtain a decent loan and made the process quick and painless.I would definitely go back to this dealer More

Low Pressure + Low Price = High Satisfaction Koons Ford has the "WOW" Price which is the real deal. These guys saved us almost $7000 on a Ford Focus, a $20,500 sticker price car. Mark Rodgers' Koons Ford has the "WOW" Price which is the real deal. These guys saved us almost $7000 on a Ford Focus, a $20,500 sticker price car. Mark Rodgers' right hand salesman, Keith Schopman was good at explaining all of the features of our new car, too. In sum, Koons Baltimore Ford is the nicest bunch of auto professionals you will find under one roof. More

Worst experience EVER! I plan to warn everyone I can. This dealership is the absolute worst, steer clear if your looking for quality work. The sad thing is after being a loy I plan to warn everyone I can. This dealership is the absolute worst, steer clear if your looking for quality work. The sad thing is after being a loyal customer for years (Purchased 2 SUV's, body shop 4 times and numerous service) I honestly can't believe this would happen. I now have an SUV that went into the body shop for a muffler and bumper work that was driving and working perfectly to an SUV with engine problems. More

Time Management My salesman is Fred McGuire. He inquired about the type of vehicle that I wanted. He showed it to me, no hassling, we test drove it, made the deal, My salesman is Fred McGuire. He inquired about the type of vehicle that I wanted. He showed it to me, no hassling, we test drove it, made the deal, met with Ms. Carolyn Walker in finance and was driving the vehicle off the lot in less than 90 minutes. This was the fastest time that I have ever experienced in purchasing a vehicle. I would consider both of them as the standard that all salesman should go by. More

Great Customer Service By far the best customer service I have ever gotten in my life. They were professional and helpful! The entire staff was sweet and welcoming! By far the best customer service I have ever gotten in my life. They were professional and helpful! The entire staff was sweet and welcoming! More

Great Experience with Koons Ford My search for a new truck brought me to Koons Ford and I was lucky enough to meet Casey Groop while looking around the lot. I was really dreading the My search for a new truck brought me to Koons Ford and I was lucky enough to meet Casey Groop while looking around the lot. I was really dreading the car shopping process, but Casey was extremely knowledgeable and helpful and along with sales manager Tom Snyder, the process was simple and stress free. In the end I got a beautiful new truck for the payment I was looking for and they were even willing to throw in a few extras the truck didn't have but I was hoping for. I would definitely recommend Koons Ford and Casey Groop to anyone looking for a new car. More