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Koons Baltimore Ford
Baltimore, MD
714 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 714 reviews
June 29, 2015
Stress free service! Needed to have brake work done on my truck & was told about Koons. I dealt with Bruce & he was very knowledgeable & explained everything about the se Needed to have brake work done on my truck & was told about Koons. I dealt with Bruce & he was very knowledgeable & explained everything about the service in detail. The service was fast and decently priced! It was a little far from my house but I will definitely make the trip for future service needs. More
by tellerrm5183
Employees Worked With
Bruce Leibowitz
June 28, 2015
I needed a car and Koons helped me out. From the greeter at the door to the salesman to the finance man, everyone helped me out that day, immeasurably. Can't thank them enough. From the greeter at the door to the salesman to the finance man, everyone helped me out that day, immeasurably. Can't thank them enough. More
by Jeff_Neuhauser
Employees Worked With
Scott Holt, Steve Ageloff
June 24, 2015
Outstanding Job I would like to thank Casey Topper , Juanye & the other wonderful ladies at the cashier window. I am sorry that I did not get there names. They did a I would like to thank Casey Topper , Juanye & the other wonderful ladies at the cashier window. I am sorry that I did not get there names. They did an outstanding job. They made the experience wonderful. They really taken care of my F150. They gentlemen who cleaned my truck , I owe him a world of thanks & gratitude. They really taken the time & care for my vehicle. keep up the wonderful job. Happy customer More
by markh
Employees Worked With
juanye lisle, Casey Topper
June 24, 2015
Awesome customer service! 5 stars! I have never had better customer service than I had from Kyle Armstrong! He was knowledgeable and friendly and I come back over and over again! I have never had better customer service than I had from Kyle Armstrong! He was knowledgeable and friendly and I come back over and over again! More
by Jerseygirl08861
Employees Worked With
Kyle Armstrong
June 20, 2015
Another flawless experience!!! My husband and I purchased a 2011 Ford Escape from Mark about 3 years ago and a 2014 Ford Focus last year. Recently, we decided to get a bigger truck My husband and I purchased a 2011 Ford Escape from Mark about 3 years ago and a 2014 Ford Focus last year. Recently, we decided to get a bigger truck and knew we had to come back to Koons Ford Baltimore. Mark is incredible! He makes the car buying experience smooth, quick and surprisingly pleasant! Most of our leg work was done over the phone and the deal was set before we even set foot on the showroom floor. To our surprise Mark got our payment even lower by the time we arrived to test drive and make our final decision. This is the third vehicle in 3 years I have purchased with the help of Mark. We are extremely happy and wouldn't buy from another dealership. More
by SLT13
Employees Worked With
Mark Rodgers
June 02, 2015
Great Experience Bought a Ford Escape from Koons Ford Baltimore. I originally set out to test drive a Ford Explorer or Edge. They had a great inventory,and I found Bought a Ford Escape from Koons Ford Baltimore. I originally set out to test drive a Ford Explorer or Edge. They had a great inventory,and I found several that fit the bill. During the process, Verlyn Barnes learned enough about me and my needs to become a very skilled Automotive Consultant, and far beyond a Salesman. We talked about changes in life, what my wife and I planned to do after upcoming retirement, etc...After that, he took me in a direction I had not expected---to a fully loaded Ford Escape Titanium. Perhaps he already knew that I no longer needed to bulky SUV of my suburban parenting days. He definitely knew that the Escape was smaller, more fuel efficient, easier to park and easier for my wife to drive. I realized later that the rear storage area was only inches less than my Land Rover Discovery. I am gradually learning to use the technology---BLIS, Park Assist, etc... And I continue to discover unexpected details in the Escape. Two side pockets on the Passenger side---One sewn into the passenger seat, but for the Driver's Iphone to safely tuck away. Another for the passenger to store "stuff" while on a trip. The rear lift gate that opens with the wave of your foot under the bumper. The automatic lock/unlock features, etc...And on and on. Now, I look forward to putting the car to its intended use---Escape. Verlyn Barnes was much more than a Salesman, and very much an Automobile Consultant, as my example shows. He did not sell me the car I came for, but an even better one that truly fit my needs. Wow!!! Thanks More
by Happy Buyer
Employees Worked With
Mark Rodgers
June 01, 2015
Koons Ford WOWED ME!!! I wanted to say I had the BEST experience at Koons Ford of Baltimore because of my salesman Derek Lewis was soooooo FANTASTIC!! He assisted me to find I wanted to say I had the BEST experience at Koons Ford of Baltimore because of my salesman Derek Lewis was soooooo FANTASTIC!! He assisted me to find the perfect truck and on top of me finding my perfect truck I wasn't there long at all. If you go to Koons Ford of Baltimore ask for Derek Lewis because he knows Ford! Derek demonstrated EXCELLENT customer service!!! On top of his busy schedule Derek followed up with emails to make sure when I came to the dealership that they had the truck that I wanted. I also felt like Koons of Baltimore found and offered me the best deal! Thank you Koons & Derek!!!! More
by Kayden
Employees Worked With
Derek Lewis
June 01, 2015
Happy Driver The Koons staff treated me wonderfully. I took my car in for a noise that I thought was coming from the rear. Koons tech took the car for a test drive The Koons staff treated me wonderfully. I took my car in for a noise that I thought was coming from the rear. Koons tech took the car for a test drive and determined that the noise was coming from a broken struct on the front. Kyle A. the Service Advisor and Dennis K. the General Manager gave me outstanding customer service. They both went above and beyond what I had expected, and made me fell like a valued customer. I am well-pleased and will recommend Koons Ford for service without hesitation. More
by cayne8
Employees Worked With
Dennis Koulatsos
May 30, 2015
friendly, great service and good deals Dealt with Lan Phan and Mark Rodgers on purchase of 2015 focus st. Very friendly, great service great follow through and honored a quote from the week Dealt with Lan Phan and Mark Rodgers on purchase of 2015 focus st. Very friendly, great service great follow through and honored a quote from the week before. Good purchase price and trade in value. Happy customer would return. Call, email or stop in for visit ask for Lan Phan More
by scott
Employees Worked With
Lan Phan, Mark Rodgers
May 17, 2015
Awesome customer service Scott met me out on the lot and listened to my driving needs. He even suggested some options I had not thought of - one of which I ended up taking. H Scott met me out on the lot and listened to my driving needs. He even suggested some options I had not thought of - one of which I ended up taking. He kept me updated on the progress and never showed frustration with my many questions. Carol in Finance is a real pro who made the entire process seamless. This was my second purchase from Koons and I highly recommend the dealership. Service department very busy, but always take good care of me and my vehicle. More
by Sharon
Employees Worked With
Dennis Koulatsos, Carol Walker
