Koons Baltimore Ford

Service Adviser Service adviser was very courteous, extremely helpful in assessing required service, and provided excellent service along with follow-up to assure sa Service adviser was very courteous, extremely helpful in assessing required service, and provided excellent service along with follow-up to assure satisfied with the provided service. More

Scott Holt made car buying a pleasure I recently stopped at Koons Ford to look at new Ford Escapes. Scott Holt greeted me asking if he could be of any assistance. His relaxed and friendly I recently stopped at Koons Ford to look at new Ford Escapes. Scott Holt greeted me asking if he could be of any assistance. His relaxed and friendly demeanor was comforting, and he genuinely seemed to be interested in helping answer my questions (rather than being interested in simply making a sale). I had lots of questions, and Scott patiently answered them all. He showed me the exact car I wanted to see (Blue 2015 Ford Escape) and let me take it for a test drive. I liked the experience so much that I decided to buy the car that night, even though when I went in I was just planning on "window-shopping." My wife joined me later at the dealership and she continued to ask Scott questions. His patience was notable, and he remained friendly and relaxed throughout the entire transaction. He's a personable, amiable employee who seems genuinely interested in keeping customers satisfied. We couldn't be more happy with our new Ford Escape from Koons. We also feel we got an amazing deal on the car, as it ended up being several thousand dollars less than the MSRP. Koons' competitive pricing is notable. During the transaction, we also interacted with several other employees, including James (in the financing department), and everyone we dealt with at Koons was friendly and helpful. I have already recommended Koons to someone, and will continue to do so. More

feels like home Everyone you encounter at this dealership is so friendly. Even the people I was not working with. I felt no pressure at anytime to make my purchase Everyone you encounter at this dealership is so friendly. Even the people I was not working with. I felt no pressure at anytime to make my purchase which made me more at ease looking around and I found what I loved. And the whole process was so quick. I remember past purchases taking forever to get out the door with my new car at other dealerships. I would highly recommend Koons Baltimore Ford to freinds and Family. More

Excellence a staple Today when I arrived almost an hour earlier that my scheduled appointment, I received immediate attention from Carrie. Less than one hour my tuck was Today when I arrived almost an hour earlier that my scheduled appointment, I received immediate attention from Carrie. Less than one hour my tuck was ready...Incredible customer service. Highly recommended for skeptical newcomers! Service continues to be impeccable! More

painlessly pleasant Great experience with Koons Ford as it was painlessly pleasant. My tech Brad Case fixed the problem and does not try to rip you off. Great experience with Koons Ford as it was painlessly pleasant. My tech Brad Case fixed the problem and does not try to rip you off. More

Very friendly and trustworthy Prices were great! Staff was very friendly and I never felt like they were trying to sell me something I didn't want. I didn't feel pressured into any Prices were great! Staff was very friendly and I never felt like they were trying to sell me something I didn't want. I didn't feel pressured into anything and was able to take my time and make the right decision More

Excellent service! Attentive, professional, and dynamic customer service provided by Carey Locklear, who continues to surpass my expectations and perhaps that of all of Attentive, professional, and dynamic customer service provided by Carey Locklear, who continues to surpass my expectations and perhaps that of all of the customers he serves. Not only does he cares about the worked performed by mechanics , but offers professional guidance and suggestions on maintenance of the vehicle. More impressive is that he understands the needs of his clients and seek ways to accommodate them. Superior service; no complains! More

Personal & Friendly Service! We were recommended to Koon's Ford by a close family friend and were not disappointed. Thank you especially to the friendly and personable employee, We were recommended to Koon's Ford by a close family friend and were not disappointed. Thank you especially to the friendly and personable employee, Patty Hunkovic. We will certainly tell others about Koon's excellent customer service:) Thank you~ P. Smith More